Worst customer support. I tried reaching out to them for a month regarding a billing issue, but only ended up chatting with an AI bot. It kept promising to forward my queries to human support, but not... See more
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The app is quite ok. My battery is controlled by Greenely, and that makes it comfortable, but sometimes I would like to intervene. This is not possible thou in that case I have to change mode and it... See more
The best El company we have found Greenely have always delivered good prices, they keep us updated on whats happening so we can adjust our usage. AND when we have had problems (twice, but neither tim... See more
The main point of the company is definitely the app, and frankly I think it is great. It feels modern, shows future prices well, gives notifications of peak (both high and low) and has various sum... See more
Company details
Written by the company
Greenely is an electricity provider and smart energy app that makes it easy for households to take control of their electricity usage, save money on their energy bills, and contribute to the energy transition. With Greenely, you can optimize your home’s energy consumption, make your everyday life more sustainable, and even earn money by helping to stabilize the power grid.
Contact info
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Very good service
1 May 2026
The app is quite ok
The app is quite ok. My battery is controlled by Greenely, and that makes it comfortable, but sometimes I would like to intervene. This is not possible thou in that case I have to change mode and it might take time til I can go back to automatic mode. On the whole I’m satisfied with Greenely.
22 April 2026
Quick response in the support regarding…
Quick response in the support regarding the app.
29 April 2026
Worst customer support
Worst customer support. I tried reaching out to them for a month regarding a billing issue, but only ended up chatting with an AI bot. It kept promising to forward my queries to human support, but nothing ever happened. I’ve decided to move away from them now so be careful what you sign up for.
10 April 2026
Unprompted review
Greenely mode fungerar perfekt
15 April 2026
Developing their app is good
13 April 2026
I have no change yet its about one week
27 March 2026
I would like a report on every hour, the same day.
It is good to see how much the electricity will cost every hour, but we would like to see how much we had to pay after every hour has gone by. Not the next day.
3 March 2026
Automatic handling and optimizing of…
Automatic handling and optimizing of the battery operation is good and will hopefully continue to improve
18 March 2026
Reply from Greenely
Hej 👋
Thank you for your five stars. We really appreciate you taking the time to share and are happy to hear that everything is working as expected. ⚡️
Vänliga hälsningar,
Staffan från Greenely 💚
Incompetent customer agents
The customer service could be greatly improved. Long waiting time on the App if you want to get through a physical customer agent and not AI. Unfortunately imcompetent customer agents through the customer service line. My issue got resolved after 1,5 week, trying to reach them multiple times. Quite disappointing .
27 February 2026
Unprompted review
Reply from Greenely
Hej 👋
Thank you for taking the time to write. We sincerely apologize that your experience with our customer service did not meet expectations, especially regarding the waiting time and the support you received. That is not the level we aim for. ⚡️
We also offer phone support at 010-106 01 11, in addition to chat and email. You are welcome to contact us again at support@greenely.se and we will do our best to assist you further. If needed, you can also contact kundombudsmannen@greenely.se.
Vänliga hälsningar,
Staffan från Greenely 💚
Reply from Greenely
Hej 👋
Thank you for your five stars and for sharing your experience. We are very happy to hear that you are satisfied with Greenely. ⚡️
Kind regards,
Staffan from Greenely 💚
False advertising on homepage
Swedish homepage states that new customers are getting a free real time monitor, no conditions mentioned. But according to Greenely support this offer is not applicable when signing up by a comparison service.
False advertising like this bring down my trust in Greenely.
14 January 2026
Reply from Greenely
Hej 👋
Thank you for taking the time to share your feedback. We are sorry to hear that the offer on our homepage felt misleading to you, that is certainly not our intention.
What we meant on our website was that the real time monitor could be included free of charge when signing up directly through Greenely as part of a campaign. When signing up through comparison services, there is usually already a significant discount applied to the electricity contract, which often provides a strong overall value. ⚡️
If something still feels unclear, you are very welcome to reach out to us at support@greenely.se and we will gladly take a closer look.
Kind regards,
Staffan from Greenely 💚
Savings from using the battery …
The savings from using the battery are far from what I had expected when I signed up for this. Especially now lately it seems like there is very little activity with the battery.
18 February 2026
Reply from Greenely
Hej 👋
Thank you for your feedback. We would be happy to review your case more closely to better understand your situation and see how everything looks on your account.
Please reach out to us at support@greenely.se
and we will gladly help you further. ⚡️
Kind regards,
Staffan from Greenely 💚
The operator was good but your general…
The operator was good but your general service is not the best.
17 February 2026
Reply from Greenely
Hej 👋
Thank you for your feedback. It helps us in our ongoing work to improve. ⚡️
Kind regards,
Staffan from Greenely 💚
Reply from Greenely
Hej 👋
Thank you for your review. It means a lot to know that you are happy with our response time.
We appreciate you taking the time to share this. 💚
Vänliga hälsningar,
Staffan from Greenely
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