I purchased a Freya & Sol reed diffuser 3 months ago from my local Giftbox store a was so pleased with it that I wanted another. However it was no longer in stock but the sales assistant suggested I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole process from ordering online to delivery, plus all the comms in between, were excellent When the pizza oven arrived, it looked even better in the flesh than the photos. Very happy 😄
Company replied
I have had a fantastic first experience with GiftBox. I ordered the Cosy Faux Fireplace and the whole process could not have been easier. My parcel arrived within 3 days, in perfect condition and... See more
Company replied
I LOVE! Smokemart Giftbox!, the staff are fantastic & the special gift buys are the best, I love it so much I could live there! The products are unique & beautiful with great quality & I found I co... See more
Company replied
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Website so easy to navigate & quickly…
Website so easy to navigate & quickly complete an order.
Fast dispatch of order.
Quality products ordered
A pleasure to deal with a customer caring business.
I highly recommend this business as caring & trustworthy & a pleasure to deal with.
Thank you team for the generous discount gift on my next order .
1 October 2026
Only ordered the pizza oven on…
Only ordered the pizza oven on Thursday. Arrived Friday.
Well packed, cant wait to unpack and use it
1 October 2026
Box was smashed in
Box was smashed in, torn.
Courier driver conned my blind 90yr old mother into paying for delivery- which I'd already paid $20 express delivery for. Money was only returned when I threatened police involvement.
1 October 2026
Great variety
Great variety, easy to navigate the online site. Very happy with purchased items. Fast delivery
28 September 2026
Friendly staff always helpful.
Friendly staff always helpful.
#Queanbeyan store
2 October 2026
Unprompted review
Very punctual with delivery thankyou
30 September 2026
Emma is the best!
I had an awesome experience with Emma. I was looking for some fun stuff for a party, she listened to the kinds of stuff I like and gave me some great recommendations! The party ended up being a blast! Will definitely be coming back!
5 September 2026
Unprompted review
The staff were lovely and found exactly…
The staff were lovely and found exactly what I was looking for easily. The store was clean and organised which made the experience so much easier. Definitely will be back to find some more little goodies! #queanbeyangiftbox
16 September 2026
Unprompted review
The fountain was faulty and broken the…
The fountain was faulty and broken the first time. They sent it the second time and the fountain still wouldn’t come together and stand correctly and make terrible sounds
7 September 2026
#Queanbeyan giftbox is a great store…
#Queanbeyan giftbox is a great store all the staff are very friendly, I have bought many things off them like the ice maker and use it constantly. The slushy make is also awesome.
24 September 2026
Unprompted review
Had a issue with my Halloween animatronics all sourted no issues replacement in mail
The communication was great With the issue I had it’s been replaced
29 September 2026
Reply from GiftBox
Hi Karen, thank you for taking the time to leave a five-star review! We’re glad that our Giftbox customer service team was able to resolve the issue quickly to your satisfaction. We appreciate you giving us the opportunity to make things right :)
Great prices and delivery
Great prices and delivery. Always have a good experience purchasing.
28 September 2026
Reply from GiftBox
Hi David, thank you so much for taking the time leave us a five-star review and we’re so pleased to hear you always have a good experience with GiftBox and that you’re happy with our prices and delivery.
So easy and your prices were cheap and…
So easy and your prices were cheap and the items arrived in great condition
28 September 2026
Reply from GiftBox
Hi Samantha, thank you so much for taking the time leave us a five-star review and we’re thrilled to hear you found shopping with Giftbox easy, loved our prices, and your items in great condition.
Great website checkout process
Great website checkout process. Good communication, and item ready and packed nicely when I arrived to collect my order. Thank you!
27 September 2026
Reply from GiftBox
Hi Simeon, thank you so much for taking the time leave us a five-star review! We’re delighted to hear you had a smooth checkout experience, good communication with Giftbox Click and Collect service :)
The pumpkin is really great
The pumpkin is really great, but I think it was a shop display when it arrived it had battery in it that were flat and no battery cover and it looked used.
28 September 2026
Reply from GiftBox
Hi Sharon, thank you for bringing this to our attention, please contact hello@giftbox.com.au to resolve this matter for you.
Really good prices quick delivery the…
Really good prices quick delivery the only thing is i think $15 for shipping is a bit steep but I'm still happy with my purchases
28 September 2026
Reply from GiftBox
Hi Leanne, thank you so much for taking the time leave us a five-star review! We’re so pleased to hear you’re happy with our prices, quick delivery, and your Giftbox purchases :)
We appreciate you taking the time to share your feedback regarding the $15 shipping cost.
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