I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
Company replied
Because your staff are always very friendly and your support staff are amazing, truly. I recently had an issue that was resolved immediately and I could not be happier with the outcome. You really do... See more
Company replied
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a very high quality Gizmo…
I ordered a very high quality Gizmo Gremlins figurine and it is so well made. Great value for money and it arrived so quickly. Thanks so much ☺️
13 July 2026
Reply from GiftBox
Hi Georgina, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a quick and easy experience with Giftbox Click and Collect.
I bought an oversized cinema chair
I bought an oversized cinema chair, i recieved it 8 days after order confirmed. Pretty good i thought, also the most comfortable peice of furniture ive owned i am hoping to buy 2 more
27 July 2026
Unprompted review
Reply from GiftBox
Hey Ellen, thanks for taking the time to leave us a five-star review!
We're delighted to hear your oversized cinema chair arrived quickly and that it's the most comfortable piece of furniture you've ever owned. We love to hear that our customers love our products as much as we do! We look forward to you purchasing from Giftbox again :)
Love all discount prices and offers
Love all discount prices and offers. I bought cinema sofa and I am very happy. Delivery could be better tho 🙏
13 July 2026
Reply from GiftBox
Hi Hanka, thanks for taking the time to leave us a five-star review!
We are thrilled to hear that you love the cinema sofa and that you enjoyed Giftbox discounts and special offers! We are sorry to hear that your experience with Hunter Express, we will share this with our logistics team.
Quick and efficient!
10 July 2026
Reply from GiftBox
Hi Ros, thank you so much for taking the time leave us a four-star review! We’re pleased to hear you had a quick and efficient experience with our Giftbox Click and Collect.
Reply from GiftBox
Hi Anne, thank you so much for taking the time leave us a five-star review! We’re really glad you are happy with our Giftbox service and that you love your lamp :)
Reply from GiftBox
Hi Tina, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the delivery was fast :)
Reply from GiftBox
Hi Francesc, thank you for taking the time to leave a five-star review and we are thrilled to hear that you had a great experience with GiftBox customer service!
I still haven't received my $300 order…
I still haven't received my $300 order of a pizza oven 😕
20 July 2026
Reply from GiftBox
Hi Ian, thank you for sharing your feedback! Your tracking shows delivered - BULLI NSW • Mon 27 Jul, 9.42am. If this is not correct; please reach out to Startrack and our customer service team.
Reply from GiftBox
Hi Lydia, we're sorry to hear that your Spyra Go was not working when you received it. As requested, we processed a refund for you and we apologise for the service.
Reply from GiftBox
Hi Carol, thank you for taking the time to leave a wonderful five-star review your kind words! We're delighted to hear that you found our Giftbox service fantastic, and that your order arrived quickly and was well packaged :)
Happy with the product!!!
8 July 2026
Reply from GiftBox
Hi Nita, thank you so much for taking the time leave us a five-star review! We’re really glad you are happy with the Hazel Oversized Cinema Sofa, thank you for shopping with Giftbox :)
I had a faulty product and both the…
I had a faulty product and both the store and online phone team were great at organising a replacement/refund. Very prompt and efficient friendly service you dont get much of these days
8 July 2026
Reply from GiftBox
Hi Phoebe, thank you for taking the time to leave a five-star review! We’re really sorry to hear that your order was faulty. We’re glad that our Giftbox customer service team was able to resolve the issue quickly to your satisfaction. We appreciate you bringing this to our attention and giving us the opportunity to make things right :)
Easy to dael with and place order
8 July 2026
Reply from GiftBox
Hi Barbara, thank you for taking the time to leave a four-star review and we are happy to hear that Giftbox was easy to deal with and place the order.
Great gifts …
Very quick delivery haven’t finished opening them yet so I won’t comment now but will later
20 July 2026
Reply from GiftBox
Hi Carmel, thank you so much for taking the time leave us a five-star review! We’re really glad that the delivery was fast, thank you for shopping with Giftbox :)
Reply from GiftBox
Hi Michelle, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with Giftbox goods and service :)
Great product
Having used gift box before was happy with purchases delivery and price so used them again.
6 July 2026
Reply from GiftBox
Hi Linda, thanks for taking the time to leave a five-star review! We're delighted to hear you have had previous positive experiences with Giftbox and it means a lot to know you are happy with our products, prices, and delivery.
Very prompt and absolutely excellent…
Very prompt and absolutely excellent service…a great company to work with!
6 July 2026
Reply from GiftBox
Hi Don, thanks for taking the time to leave Giftbox a wonderful five-star review! We're thrilled to hear you were happy with our prompt service. It was a pleasure assist you :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.