I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
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Review summary
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I bought an oversized cinema chair, i recieved it 8 days after order confirmed. Pretty good i thought, also the most comfortable peice of furniture ive owned i am hoping to buy 2 more
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Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
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There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
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Replied to 92% of negative reviews
Typically replies within 1 week
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I found it very easy to find what I was…
I found it very easy to find what I was looking for and the item was on special which was even better. The delivery was fast and the lamp was in one piece so I didn’t have to put it together.
4 August 2026
12” rotating pizza oven
I ordered the 12” rotating pizza oven, I had to get it delivered was delivered to my home in less than 2 weeks.
The pizza oven is absolutely perfect, making my own is far better.
20 July 2026
The perfect place to find a gift.
Fun and quirky range of products - you’ll always find something for a good gift idea.
29 June 2026
24 hours from placing order to…
24 hours from placing order to receiving it! Super impressed but it's not the first time it's happened.
Great products and service
4 August 2026
I was having issues ordering and paying…
I was having issues ordering and paying so had to ring and the young lady went out of her way to help as I am not good on computers but she helped me to sort it all out
30 July 2026
took much longer than expected
took much longer than expected, the tracking was wrong as deliver came after the ETA
13 July 2026
The staff in Rockhampton were amazing…
The staff in Rockhampton were amazing with me . I ordered on line. Went in store and they were just amazing. Don’t know your names but thank you to the two lady’s. And to the customer care or who ever it was that they had to ring to sort out my order she was amazing to. 🌟.
17 July 2026
Honestly love the vibe and how it…
Honestly love the vibe and how it plays-definitely the old skool vibe I was looking for
2 August 2026
Easy site to browse through and order…
Easy site to browse through and order and very quick to receive and kept up to date.
2 August 2026
My lamp turned up damaged and they…
My lamp turned up damaged and they replaced it with a new one amazing customer service I highly recommend these people 😊
13 July 2026
Reply from GiftBox
Hi Angelina, thank you for taking the time to leave a five-star review! We’re really sorry to hear that your lamp arrived damaged yet, on the other hand, we're glad that our Giftbox customer service team was able to resolve the issue to your satisfaction.
We appreciate you bringing this to our attention and giving us the opportunity to make things right :)
Reply from GiftBox
Hi Samantha, we're very sorry to hear that you received a damaged item. We hope the solution we've provided resolved the issue to your satisfaction, and please don't hesitate to reach out to our customer service team.
When I received the coffee machine the…
When I received the coffee machine the box was already opened. And then when I unbox the coffee machine and set it up the milk part of machine didn’t work and I follow the instructions step by step and still didn’t work. I was very disappointed
17 July 2026
Reply from GiftBox
Hi Rebecca, thank you for bringing this to our attention, please contact hello@giftbox.com.au and include a video to resolve this matter for you
I have still no response to when my…
I have still no response to when my replacement 14” stone will come after paying $350 for something not up to standard please send a response soon
16 July 2026
Reply from GiftBox
Hi Craig, Thank you for sharing your feedback. We currently don't have the 14" replacement stones in stock, and unfortunately we still don't have an expected arrival date.
We did offer a 12" stone as an alternative or a partial refund if you preferred not to wait however, you let us know that you'd like to wait for the correct replacement.
As soon as stock becomes available we'll be sure to send your 14" stone.
It's just fantastic
It's just fantastic, so easy to shop and find the perfect gift. I love it, I recommended to all my friends and workmates . When I look for something interesting, this is the shop that always pops up.
31 July 2026
Reply from GiftBox
Hi Dorina, thank you so much for taking the time leave us a wonderful five-star review and your kind words! We're thrilled to hear you find shopping with Giftbox easy and that you've been able to find the perfect gifts. It means a lot to know you've recommended us to your friends and workmates -we truly appreciate it :)
Quick easy and fast in everyway.
Quick easy and fast in everyway.. from ordering online to the click and collect notification. Happy customer
31 July 2026
Reply from GiftBox
Hi Carin, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast and positive experience with our Giftbox Click and Collect :)
Reply from GiftBox
Hi Jon, thank you for taking the time to leave a five-star review! We're glad to hear that your order was dispatched and delivered quickly as well as packaged well. Thank you for shopping with Giftbox :)
Best customer service!!!
31 July 2026
Reply from GiftBox
Hi Fiona, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience with GiftBox customer service!
This was my second time shopping on…
This was my second time shopping on Giftbox.
Got what I wanted with out any hassle, until checking out, was unable to do it using Afterpay as I used it on my first time on Giftbox
31 July 2026
Reply from GiftBox
Hi Jan, thank you for sharing your feedback and shopping with Giftbox again! We're glad you found what you were looking for and that the rest of your experience went smoothly.
We're sorry to hear you experienced an issue using Afterpay at checkout. As that can happen randomly, if you ever experience this again, please reach out to our customer support team
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