I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
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Review summary
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Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
The pizza oven came promptly and I reported a chip in the pizza plate and the company was right on it already sending another plate! Now that’s service…thoroughly recommend this company 😎
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
Company replied
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven't received my product yet.
I haven't received my product yet.
I received an email to say it was shipped using StarTrack but they had no service ch tracking number.
It was a different courier Hunter express and once again no such tracking number.
Still waiting for my parcel.
2 July 2026
Great site 10+
2 July 2026
Have not recieve item paid for
2 July 2026
Staff at Redbank helpful
17 July 2026
So easy and quick
So easy! Ordered online and picked up locally that afternoon. The lady at the shop was lovely and there's so many cool things!
18 July 2026
I still haven't received the item
I still haven't received the item that was ordered on the 30th June and you are asking me for a review not a good business decision you should have looked to see if l had received it
30 June 2026
Great shopping experience
Was super easy to find items and purchase along with fast confirmation of order and shipment
16 July 2026
Speedy delivery
Speedy delivery. Very good products at good prices...My order has always been complete.
Excellent service.
17 July 2026
The Giftbox Team was amazing
The Giftbox Team was amazing. When I received my parcel I couldn’t wait to open it, but when I did the lamp wasn’t inside. The box had been tampered with. I rang it he Team and within a week I had received my lamp. It’s beautiful. Thank you Giftbox
Debbie H.
26 June 2026
The store miss read the order and for…
The store miss read the order and for that reason I didn’t get my full order and not sure when they are going to send the rest of the products or refund me
17 July 2026
Amazing savings fast delivery and just…
Amazing savings fast delivery and just the perfect gift to pick alot to choose from 🙂
15 July 2026
The pizza oven came promptly and I…
The pizza oven came promptly and I reported a chip in the pizza plate and the company was right on it already sending another plate! Now that’s service…thoroughly recommend this company 😎
16 July 2026
Quick and easy to use.
14 July 2026
Made an online order 1st July
Made an online order 1st July, received an email with tracking number and delivery service details. Enquired 14days later to see where my package was and they told me that the tracking number and service details I had were incorrect even though receiving an email from them. Got supplied with a different tracking number and different delivery service details. 17 days later still no package or tracking update.
Won’t be returning to gift box for purchase again
1 July 2026
Unprompted review
Very efficient reliable
Very efficient reliable. Keep informed of the progress of the order
15 July 2026
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