I have been trading on and off with fxtm for several yars. I also have accounts with severeal othere brokers. I had a very complex issue withdrawing funds - initially a test withdraw as I... See more
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FXTM stole my money.They are big scammers.Eventhough i have provided alp evidence that i made the transfer.Since 3 says They say that they are waiting feedback from their payment provider which is a b... See more
Company replied
Am new to trading and FXTM is my broker. I have not experienced any problem; depositing or withdrawing money from my account. The customer care is also available to help beginners start up well. I hop... See more
I have deposited 250 dollars but not yet credited after many times mail .it is mentioned that you have verified payment method.after that I have sent all documents which you need. ono more thing iam n... See more
Company replied
Company details
- Finance Broker
- also in
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
- Stock Broker
About FXTM
Written by the company
FXTM is one of the world’s largest financial trading businesses, with a global network of offices and regulatory jurisdictions spanning Europe, the Middle East, Africa, Asia and Latin America, and with clients in over 180 countries. We provide them with a comprehensive service that optimizes opportunity, accessibility, and support for all their needs.
‘More’ means more opportunities across the spectrum of trading instruments, including FX pairs, market indices, metals, commodities, crypto and equity CFDs; more accessibility through a choice of accounts, platforms and secure payment systems; and more support via our online education program, podcasts and seminars, multi-lingual client support team and our daily market news, trading signals and analysis service.
Above all, we’re committed to creating a trusted, secure and reliable trading environment for all our clients. We’re regulated in every country where we operate, our clients’ funds are fully segregated and we’re completely transparent about our trading contracts, spreads, fees and commissions.
Contact info
Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, 72201, Ebene, Mauritius
- +447884282167
- https://www.fxtm.com/en/contact-us/
- fxtm.com
2.6
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
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Outstanding technical Support
I have been trading on and off with fxtm for several yars.
I also have accounts with severeal othere brokers.
I had a very complex issue withdrawing funds - initially a test withdraw as I always do,
Support was done by HUMANS - that took the time to review the account and the issue was solved.
Trading is fair and payouts are fast.
4 November 2026
Unprompted review
FXTM stole my money.They are big…
FXTM stole my money.They are big scammers.Eventhough i have provided alp evidence that i made the transfer.Since 3 says They say that they are waiting feedback from their payment provider which is a big lie.They are big thiefs onşt blaming their payment provider and not taking the responsibility.
26 October 2026
Unprompted review
Reply from FXTM
Dear Enis,
We’re sorry to hear that your transfer has not been credited. Some transactions require confirmation from the payment provider before they can be completed.
Please contact our Customer Support team with your existing case reference and transaction details so the matter can be escalated and followed up: https://www.fxtm.com/en/contact-us/
For your security, please don’t share payment or account information publicly.
Best regards,
The FXTM Team
I rate FXTM 95%
Am new to trading and FXTM is my broker. I have not experienced any problem; depositing or withdrawing money from my account. The customer care is also available to help beginners start up well. I hope FXTM don't change.
21 October 2026
Unprompted review
Easy to use platform
Easy to use platform. Gives me alot of profits. Easy to deposit and Easy to withdraw.
Frequent great advices for from the platform.
20 October 2026
Unprompted review
unsatisfactory manager support
I worked as a marketing partner with FXTM and invested my own capital into promotion and marketing tools. While I submitted regular reporting and records of my campaigns as requested, the manager support and communication were very poor when issues arose.
Despite following procedures and sending formal email correspondence regarding my account and marketing investment, I received no clear resolution or proactive support from management, resulting in substantial financial loss on my marketing spending. I have emailed their team directly to address these operational and managerial issues.
10 September 2026
Unprompted review
Reply from FXTM
Dear Nasreen,
We take allegations of this nature seriously. Following a formal review, your affiliate account was found to be in breach of the FXTM Affiliate Program Agreement.
Consequently, the relevant payment was placed on hold and the account was terminated in accordance with the applicable terms and conditions.
Best regards,
The FXTM Team
good broker ever
20 September 2026
Unprompted review
I just opened the account
I just opened the account, and luckily I deposited only USD 500.
For the last two days, I have been trying to complete the verification, but the system keeps rejecting my documents. I have provided a bank statement, credit card statement, and card photo, all clearly under my name, but my verification is still not approved.
Opening the account and depositing money was very easy, but the verification process has been extremely frustrating. This makes me seriously concerned about what will happen when I try to withdraw my funds.
I request the support team to review my verification manually still waiting for their reply.
1 September 2026
Unprompted review
Reply from FXTM
Dear Najeeb,
We’re sorry to hear that your documents have been repeatedly rejected despite being submitted under your name. We understand your frustration and why this has raised concerns about accessing your funds.
Please contact our Customer Support team through the official channel below and include your existing case reference, requesting a manual review of the submitted documents:
https://www.fxtm.com/en/contact-us/
The team will review your case and clarify whether different or additional documentation is required. For your security, please do not share verification documents or account details publicly.
Best regards,
The FXTM Team
It was easy to open an account with…
It was easy to open an account with FXTM. The withdrawal process is horrendous compare to others.
I deposited using my debit card. Unfortunately when it came to withdrawal, they need proof that the debit card belongs to me as in Malaysia, debit card does not emboss owners name due to security reason.
I don't understand why they can't just transfer it back to the debit card number provided since I have shared the picture of the card in the apps and endorse it ..
This is really pure nonsense which is deliberately making it hard for this form of withdrawals.
25 August 2026
Unprompted review
Reply from FXTM
Hello,
Thank you for sharing your feedback. We’re pleased that opening your FXTM account was easy, but we’re sorry the withdrawal verification process has caused frustration.
We understand that debit cards issued in Malaysia may not display the cardholder’s name. Card ownership verification is required to protect clients and ensure funds are returned securely. Our team can advise you on acceptable alternative documentation for verification.
Please contact Customer Support with your withdrawal details so they can review your case: https://www.fxtm.com/en/contact-us/
Best regards,
The FXTM Team
Fast deposit and withdraw processes
27 August 2026
Unprompted review
Reply from FXTM
Dear Samuel,
Thank you for sharing your positive feedback. We’re delighted to hear that you found the deposit and withdrawal processes fast and efficient.
Best regards,
The FXTM Team
Reply from FXTM
Dear Ghulam,
We’re sorry to hear that you feel this way and take allegations of this nature seriously. Please contact our Customer Support team with your account details and a description of the issue so we can investigate: https://www.fxtm.com/en/contact-us/
Best regards,
The FXTM Team
Reply from FXTM
Dear Nacer,
Thank you for sharing your positive feedback. We’re glad to hear that you found your FXTM experience easy and received excellent support from our team.
Best regards,
The FXTM Team
Reply from FXTM
Dear Stanley,
Thank you for your positive feedback. We’re delighted to hear that you’re enjoying your experience with FXTM and appreciate your support.
Best regards,
The FXTM Team
Good I like it
20 August 2026
Unprompted review
Reply from FXTM
Dear Asif,
Thank you for your positive feedback. We’re pleased to hear that you’re enjoying your experience with FXTM.
Best regards,
The FXTM Team
They advertise advantage account as 0.0…
They advertise advantage account as 0.0 spreads but in reality there are spreads and need to pay commission fees on top of that. Absolutely scams
3 August 2026
Unprompted review
Reply from FXTM
Dear User,
Thank you for your feedback. We’re sorry for any misunderstanding regarding the Advantage account.
Spreads advertised “from 0.0” are variable and may widen depending on the instrument and market conditions. Commission charges may also apply to this account type and are outlined in the trading conditions.
Please contact our Customer Support team with your account and trade details so the charges can be reviewed and clearly explained: https://www.fxtm.com/en/contact-us/
Best regards,
The FXTM Team
Scammers still contacting me
Hello
I wrote a complaint about a fictitious Mr. Lukman that scammed me of thousands in the name of paying fees. I have made a complaint with evidence of the scammer number I uploaded and I have more evidence . This same scammer is reaching out to me again. I don’t want to engage him at all because according to the scammer and fictitious Mr. Hussein who he calls his superior is asking I pay $10,000 balance to get my funds. But I know it’s all a scam
16 August 2026
Unprompted review
Reply from FXTM
Dear Adaeze,
FXTM does not ask clients to pay money to individuals or unofficial accounts to release funds. Please do not engage with these individuals or make the requested $10,000 payment.
Please block and report the numbers, preserve all messages and payment records, and immediately notify your bank or payment provider. Do not upload sensitive evidence publicly.
Please also report the impersonation securely through our official support channel so our team can review the details: https://www.fxtm.com/en/contact-us/
Best regards,
The FXTM Team
Trade is not where to gamble its where to trade
Fxtm makes my experince to great
27 July 2026
Unprompted review
Reply from FXTM
Dear Kago,
Thank you for sharing your positive feedback. We’re delighted to hear that FXTM has contributed to a great trading experience. We appreciate your trust and look forward to continuing to support your trading journey.
Best regards,
The FXTM Team
Trade is Disabled
I have mt4 account no. 159203623
and they just disable my trading account without notice
btw fxtm,
I have so many trading accounts
not a single broker stopped me while I have opened positions!!
23 July 2026
Unprompted review
Reply from FXTM
Dear Mohammed,
Thank you for sharing your feedback. We’re sorry to hear that trading was disabled on your account, particularly while you had open positions, and we understand how concerning this must be.
Account restrictions can only be clarified following a secure review of the specific circumstances. Please contact our Customer Support team with your account and case details here: https://www.fxtm.com/en/contact-us/ so the matter can be investigated and you can receive a clear explanation.
Best regards,
The FXTM Team
Everything especially their deposit and…
Everything especially their deposit and withdrawal all the time
20 July 2026
Unprompted review
Reply from FXTM
Dear Adetope,
Thank you for your positive feedback. We’re delighted to hear that you’re satisfied with your overall FXTM experience, especially our deposit and withdrawal services.
Best regards,
The FXTM Team
They serve well in all ways..
They serve well in all ways... sincerely speaking
22 July 2025
Unprompted review
Reply from FXTM
Dear Unkle,
Thank you for sharing your positive feedback. We’re delighted to hear that you’re satisfied with our services and appreciate your continued trust in FXTM.
Best regards,
The FXTM Team
The customer support is so bad
The customer support is so bad. i am trying to open a new account for Stocks CFDs and the steps they are asking me to follow do not exist and i had to show them screenshots, and they say someone will contact me in 24 hours. 72 hours later, still no contact, and i am sitting there not doing anything waiting for them. Of course they won't do anything, but i can... i have opened an account with another broker, and did all of this within 2 hours only while fxtm is in lala land
16 July 2026
Unprompted review
Reply from FXTM
Dear George,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced while trying to open an account, particularly the unclear instructions and delay in receiving the promised follow-up.
We’d appreciate the opportunity to review your experience and share your feedback with the relevant team. Please contact us with your case details here: https://www.fxtm.com/en/contact-us/
Best regards,
The FXTM Team
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