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The Flair Silk Company Reviews 

10
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TrustScore 3.5 out of 5

3.3

Silk Store
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Company details

  1. Silk Store

Written by the company

Welcome to The Flair Silk Company, where luxury meets personal expression. We are proud to serve customers across Australia, Canada, Ireland, New Zealand, Singapore, the UK, and the USA, providing exquisite silk products and accessories that blend style, comfort, and elegance. What We Offer: Premium Flair Silk Products: Explore our range of high-quality silk items including silk robes, scarves, ties, and bedding. Each product is designed to bring a touch of sophistication and luxury to your daily life. Exclusive Accessories: Enhance your silk experience with our selection of finely crafted accessories, including silk-covered journals, pouches, and elegant hair accessories. Personalization Options: We believe in making your silk items uniquely yours. Our personalization service allows you to monogram initials, names, or custom designs, making our products perfect for gifts or personal indulgence. What Sets Us Apart: Superior Quality Silk: We use only the finest grade silk, known for its luster, durability, and luxurious texture. Our silk products provide an unparalleled sense of luxury and long-lasting quality. Innovative Designs: Our team of designers continually creates fresh, trendy designs that set our products apart in the world of luxury goods. We strive to combine modern aesthetics with classic elegance. Eco-Friendly Practices: Committed to sustainability, The Flair Silk Company utilizes environmentally responsible methods in the production of our silk items. We aim to minimize our ecological footprint while maximizing product quality. Dedicated Customer Support: Our customer service team is knowledgeable and passionate about silk. We are here to assist with any questions, help you choose the perfect product, and ensure you are satisfied with your purchase. At The Flair Silk Company, we're dedicated to bringing a touch of flair and luxury into every aspect of your day. Whether it's the smooth touch of a silk scarf or the comfort of a silk robe, our products are sure to enrich your lifestyle with beauty and elegance. Visit us today and discover the luxurious world of silk at The Flair Silk Company!

Contact info

3.3

Average

TrustScore 3.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.3

All reviews

(10)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

This company is a scam

This company is a scam, BEWARE! The mens silk pyjamas arrived very promptly but they were ridiculously undersized. After requesting a refund I was told I needed to courier post them back to Thailand! They obviously were not shipped from Thailand because of their prompt arrival, it is a ruse to discourage returns.
So disappointing, what a rip off.

24 March 2026
Unprompted review
The Flair Silk Company logo

Reply from The Flair Silk Company

Hi Chris, we’re sorry the pyjamas did not fit as expected and that the return arrangements caused frustration. We take concerns about sizing information, shipping transparency, and the cost of overseas returns seriously. Please contact our customer support team with your order details so we can review your experience and explain any available options.

Rated 5 out of 5 stars

The Silk pillowcases are beautiful

The Silk pillowcases are beautiful - well made - good quality silk - prompt delivery

11 February 2026
Unprompted review
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Reply from The Flair Silk Company

Thank you for your lovely review. We’re delighted you found the silk pillowcases beautiful, well made, and promptly delivered. Your kind feedback about their quality means a great deal to our team!

Rated 4 out of 5 stars

My wife loved the silk pillowcases (she…

My wife loved the silk pillowcases (she assures me it is real silk). Super fast delivery. Can definitely recommend

26 January 2026
Unprompted review
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Reply from The Flair Silk Company

Hi David, thank you for your wonderful recommendation. We’re delighted your wife loves her silk pillowcases and that your order arrived so quickly. We really appreciate you sharing your experience!

Rated 5 out of 5 stars

Excellent service with prompt dispatch…

Excellent service with prompt dispatch & Delivery 100%

5 January 2026
Unprompted review
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Reply from The Flair Silk Company

Hi Campbell, thank you for your excellent feedback. We’re delighted you were pleased with our service and the prompt dispatch and delivery of your order. We really appreciate your support!

Rated 1 out of 5 stars

Beware Flair Silk Company the home of Flair Silk Company NZ. A web of cheating supplying sub standard I'll fitting products out of Thailand.

Caruso Consulting Ltd is the NZ company head of Flair Silk NZ . It has a non existent physical administration address in131 Queen Street CBD and posting by dissatisfied customers is turned off. It ships shoddy ill- fitting products out of Thailand. The "customer care" contacts don't respond. It has a trust Pilot logo but dint trust anything about it.

20 December 2025
Unprompted review
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Reply from The Flair Silk Company

Hi Gillian, we’re sorry your experience left you concerned about product fit, business-location information, and the responsiveness of customer support. We take questions about how our company is represented, product quality, and customer communication seriously. Please contact our support team with your order details so we can investigate what happened and explain the available options.

Rated 1 out of 5 stars

Not happy

The product arrive promptly , but that is the only positive. I cannot gift these PJs they smell awful chemical and fish, they are supposed to be for a large man and they fit a small woman. The cost to return makes it not worth the it.
So disappointing as thought I was being organised and doing my Xmas shopping early

22 October 2025
Unprompted review
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Reply from The Flair Silk Company

We’re sorry the pyjamas arrived with an unpleasant odour and did not match your sizing expectations, particularly when you had intended them as a gift. We also understand your frustration about the cost of returning them. Please contact our customer support team with your order details so we can review the product concerns and explain any available options.

Rated 5 out of 5 stars

Silk Pillowcase - comfort for oral shingles sufferer

I've used silk pillowcases for a few years now - for my hair, mainly. And my partner has a normal p/case - but he's had a horrendous case of oral shingles with sensitivity and pain down the side of his head that he usually sleeps on. Tried and loved the sensation of the silk so purchased a couple of slips for him. Love the quality - good size (he uses a memory foam pillow) and the zip closure. Great company to deal with - and the delivery was super quick (we are a fairly remote rurual delivery address). Have ordered again - and will do so again.

16 July 2025
Unprompted review
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Reply from The Flair Silk Company

Hi Val, thank you for sharing such a thoughtful review. We’re pleased the silk pillowcases felt comfortable for your partner and that the sizing, zip closure, and quick delivery met your expectations. We truly appreciate your repeat orders and kind words about our service.

Rated 5 out of 5 stars

Happy customer!

The pillowcases were a gift and have been opened at last! We were all impressed by the silkiness of the pillowcases. I have heard today, after the first night of use, my daughter will never use an ordinary pillowslip again! That is a big compliment!
Thank you.

7 April 2025
Unprompted review
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Reply from The Flair Silk Company

Hi Len, thank you for your wonderful review. We’re delighted the silk pillowcases made such a successful gift and that your daughter enjoyed them from the very first night. That really is a lovely compliment, and we appreciate you sharing it!

Rated 4 out of 5 stars

Satin dressing gown

Very pleased with my satin dressing gown but felt let down that the belt was very short - would have been ideal if it was 50 cm longer. Am going to have to get my wife to buy extra material to extend it to a decent length.

25 February 2025
Unprompted review
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Reply from The Flair Silk Company

Hi Christine, thank you for your feedback. We’re pleased you like your satin dressing gown, but we’re sorry the belt length fell short of what you expected. Your suggestion about providing a longer belt is valuable, and we’ll share it with our team. Please contact customer support with your order details if you would like us to review the available options.

Rated 4 out of 5 stars

Silk is great

Silk is great, but why is the size of them so stupid??? Every standard pillow in Germany is 40x80cm, why on earth are your pillow cases 76cm long?? I could barely zip them up over my pillows and now they look fairly stupid and I am worried the zippers will not last very long because of the constant pressure on them. Please make variable sizes or make them larger because 76 is so stupid.

29 December 2024
Unprompted review
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Reply from The Flair Silk Company

Thank you for your honest feedback. We’re glad you like the silk, but we’re sorry the pillowcase length did not suit your standard German pillows and placed pressure on the zippers. We appreciate your suggestion about offering additional sizes and clearer measurements. Please contact our support team with your order details so we can review the sizing concern and discuss the available options.

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