I was kept well informed on the process and progress of my car repair by the staff utilising numerous forms of communication. All the staffs approach was friendly and professional. The repair... See more
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I recently had my car damage fixed by Fix Auto at Loughborough. They came and picked up my car and delivered it back to me. Graham and Louise did this and were so lovely. Such a joy to have excelle... See more
Company replied
Really great service from Fix Auto Loughborough. Good communication before I took the car to them, organising the drop off time and the courtesy car. Very professional and efficient staff at receptio... See more
Company replied
After having an accident in my vauxhall Crossland, Loughborough auto fix kept us informed all the time. Unfortunately it took 7 months for a couple of the parts to become available but we either got a... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
9a Messenger Close, LE11 5SR, Loughborough, Leicestershire, United Kingdom
- 01509 631838
4.7
Excellent
434 reviews
Asks customers to review
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Staff were always polite
Staff were always polite, friendly and very helpful. Repairs were carried out to high standard. i am very satisfied with the repairs, I’m very pleased I requested Fix Auto Loughborough to carry out the work.
22 May 2026
Great service
I was kept well informed on the process and progress of my car repair by the staff utilising numerous forms of communication.
All the staffs approach was friendly and professional.
The repair itself was completed in quick time and to a good standard.
20 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent Customer Service from Fix Auto Loughborough
I recently had my car damage fixed by Fix Auto at Loughborough. They came and picked up my car and delivered it back to me. Graham and Louise did this and were so lovely. Such a joy to have excellent customer service. The repair is great also. All involved need to be commended for the way they kept in touch with me, organising the repair and the logistics of moving the vehicle between home and the repair workshop. Thank you all for such a positive experience.
8 May 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
We appreciate your positive feedback! It's great to hear you received excellent customer service and are pleased with the repair. We're happy we could provide such a positive experience with the vehicle pick-up and delivery.
accounts.loughborough, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Loughborough
QUILL INTERNATIONAL GROUP LTD,
We appreciate you taking the time to leave us a five-star review. We are so glad to hear that you were happy with our prompt and professional repairs.
accounts.loughborough, Fix Auto UK
Quick service...had a couple of…
Quick service...had a couple of confusions with whether my car had been seen initially but once my car was estimated the work was quick, communication was fabulous!
24 April 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Charlotte,
We appreciate your review and are happy to hear our communication and work speed met your expectations.
accounts.loughborough, Fix Auto UK
Good communication
Good communication, vehicle repaired within a reasonable time and car cleaned before handover.
21 April 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Freddie,
We appreciate your positive feedback and are happy to hear that you were informed during the repair and that your car was cleaned before collection.
accounts.loughborough, Fix Auto UK
Really great service from Fix Auto…
Really great service from Fix Auto Loughborough. Good communication before I took the car to them, organising the drop off time and the courtesy car. Very professional and efficient staff at reception. The repair is to a very good standard and was completed earlier than I thought it would be. Overall, very pleased with the service.
10 April 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Matthew,
We appreciate you sharing your experience with us. We're happy to hear that you were pleased with our communication, the efficiency of our staff, and the quality and speed of the repair. Thank you!
accounts.loughborough, Fix Auto UK
Service was very good
Service was very good. Work was very good. Communication was very good.
7 April 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Isabel Johnson,
We appreciate you taking the time to leave us this fantastic review. We are happy to hear you were pleased with our service, work, and communication.
accounts.loughborough, Fix Auto UK
Great company
Great company. Did a good job repairing my car and quickly as well.
All the staff were great including the girls on customer service who were really friendly and approachable.
17 March 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Teresa,
We appreciate you taking the time to leave us a 5-star review! We're happy to hear that we did a good job repairing your car quickly. Our team will be delighted with your kind words.
accounts.loughborough, Fix Auto UK
Really good communication and friendly
Really good communication
flexible
quick
car provided
17 March 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Rosy El-Jaber,
We're glad you found our service flexible and quick, and that a car was provided. Thank you for your positive feedback; we appreciate it.
accounts.loughborough, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Loughborough
Jay,
We appreciate your positive feedback and are so glad you were happy with our friendly and efficient service. Thank you.
accounts.loughborough, Fix Auto UK
Kept me informed through the process
Kept me informed through the process. Easy to upload photos and collected and delivered my car as well. They said would need it for 2 days but was done on the same day!
27 February 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Rajesh Jobanputra,
We're happy to hear that you were informed during the process and found it easy to upload photos. We're glad we could collect, deliver, and complete the work on your car quickly! Thanks for your feedback.
accounts.loughborough, Fix Auto UK
From the beginning to the end faultless…
From the beginning to the end faultless great service easy to contact great communication at every stage
Fab job would highly recommend
20 February 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Robert Clarke,
We appreciate your positive feedback! We're so glad to hear you received great service with easy contact and communication at every stage, resulting in a fabulous job.
accounts.loughborough, Fix Auto UK
Brilliant company did a fantastic job…
Brilliant company did a fantastic job and my car was lovely and clean inside when received it back which was a lovely surprise
Very friendly people on the phone and in person collected my car and returned to me were very accommodating avoiding times I had school runs would highly recommend
13 February 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Jessica Howard,
We appreciate you taking the time to leave us such a complimentary review! We're happy to hear that you were pleased with the work we did and that our team was able to accommodate your schedule.
accounts.loughborough, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Loughborough
Mrs Angela Harrison,
We appreciate your fantastic review! We're so happy to hear that you feel your car looks brand new; it's amazing!
accounts.loughborough, Fix Auto UK
Reasonable but not great, seems rushed.
Picked car up and brought it back. Courtesy car was manual when I did request automatic, compared to the size of our car which is needed a 7 seater, we were given the smallest car possible. Car repair took 2 days and it came back repaired but have noticed a few issues such as part of the front trim is not clipped into place and will not stay in place. The bonnet doesn’t line up like the other side. When payment was took for excess no receipt was given, it should have been brought with them but they failed to do so.
6 February 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Good Morning Mr Randle,
We appreciate you bringing these issues to our attention. We're sorry the courtesy car wasn't suitable for your needs. Unfortunately this is specified to us by your insurance company and any amendments to the policy would need to be done directly with them. We'll investigate the missing receipt and provide you with a copy for your records. We shall be in touch today in relation to the alignment issue you've highlighted.
Thank you for your feedback.
accounts.loughborough, Fix Auto UK
This company excels while still…
This company excels while still operating efficiently. Their processes are smooth, their team is knowledgeable, and there’s a clear commitment to quality rather than shortcuts. They’re also doing a great job of listening—feedback doesn’t disappear into a void, it’s acknowledged and reflected in how they work. That balance of professionalism and approachability is hard to get right, and they’re doing it well.
6 February 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Mohinder Kaur Sev,
We're happy to hear that our efficient operations, knowledgeable team, and commitment to quality resonate with you. It's great to know our responsiveness to feedback and balanced approach are appreciated. Thank you for your positive feedback!
accounts.loughborough, Fix Auto UK
Was absolutely great service and quick…
Was absolutely great service and quick at repairs was done before time stated I would highly recommend
3 February 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Mrs J Danville,
We're happy to hear that you had a great service experience! We appreciate your recommendation and thank you for your positive feedback and time.
accounts.loughborough, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Loughborough
Dr Usman Damo,
We appreciate your review and are happy to hear that you were satisfied with the completed work.
accounts.loughborough, Fix Auto UK
Fantastic service from the team at Fix…
Fantastic service from the team at Fix Auto Loughborough. Everyone was helpful and professional, the repair was done the same day, and the pick-up and delivery were spot on for timing. Made the whole process easy and stress-free — would definitely recommend.
30 January 2026
Reply from Fix Auto UK - Fix Auto Loughborough
Matt,
We appreciate your fantastic review! We're so glad to hear that our team was helpful and professional, and that the repair and delivery met your expectations. Thank you for your recommendation!
accounts.loughborough, Fix Auto UK
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