Ergeon Reviews 

289
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the installation crews and project managers for being consistently punctual, highly professional, and extremely thorough throughout the entire fencing project. Consumers genuinely appreciate the detailed virtual consultations and how patient representatives are when answering questions and exploring various options. However, some reviewers were not happy with customer communication, noting that messages frequently went unanswered and project schedules experienced unexpected delays. A few other people also felt that unexpected extra charges or poor coordination during the construction phase created stressful situations. Others mentioned difficulties reaching support agents when trying to resolve urgent issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpfulness and professionalism... See more

Service

Clients share positive opinions on service, highlighting efficient scheduling, helpful sales representatives,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

User experience

Customers had positive experiences with user experience, highlighting smooth project planning and helpful... See more

Price

Consumers find price to be ambiguous, with highly mixed experiences reported. While many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke with Rafael, project manager, regarding my residential fencing project. Process went very smooth from start to finish. The quality of the new fencing is tops and outstanding. Jordan and Julie, t... See more

Rated 5 out of 5 stars

We had an exceptional experience with a specialist name Guy, who provided our fence repair quote. Even though it was a virtual appointment, he was extremely pleasant, knowledgeable, and professiona... See more

Rated 5 out of 5 stars

Ergeon has a very organized and efficient process. Excellent customer service. The installers were hard-working and dedicated to finish my fence installation in a timely manner. They worked hard and... See more

Rated 5 out of 5 stars

They were ALWAYS in contact with me. My project manager, Francisco Rodriguez AND my job superintendent Sherils kept me up to date with scheduling when the weather was not cooperating . Great company w... See more


Company details

  1. Fence Contractor

Written by the company

We are building the most customer-friendly outdoor construction company. Our services include wood, chain link, and vinyl fence installation, wood fence repair, fence staining, artificial grass installation and landscape design. Our tech allows anyone to design and customize their project quote online to meet their budget and needs. Our responsive team of experts offers end-to-end project support to deliver the best value for customers. The Ergeon process makes every project transparent and hassle-free.- and over 20,000 homeowners are enjoying the outdoor spaces we've built for them! Now with over 8,000 public reviews at an average rating of 4.7, we have expanded to cover more than 32 million households.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

289 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(289)

141 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommend Ergeon for fencing.

Ergeon has a very organized and efficient process. Good customer service. The installers were hard-working and dedicated to finish my fence installation in a timely manner. I also found Ergeon’s fencing price reasonable. I recommend Ergeon for fence project.

8 August 2026
Unprompted review
Rated 1 out of 5 stars

Very shady business practices

Very shady business practices. They do not return calls/answer messages. They submitted an expired insurance policy to the township. They charge you to haul the soil/dirt that they remove to install your fence. They charge your credit card without authorization- beware!

19 August 2026
Unprompted review
Rated 1 out of 5 stars

Ergeon is a shady business....

I went through the Home Depot website to get a fence put in my backyard and they use Ergeon to subcontract. Ergeon is not local and i'm not sure who they get locally to do the job because i never spoke with the person in charge. The only name on the contract was a Dimitris Tsatalos and i don't even think i spoke with this person, it was someone else with a different name i could never make out because i don't think they reside in the US. Then the local guy was someone named Rafael, but i never met, saw, or spoke with this person as they all kept ghosting me from the get go. the project has not taken off at all and so i decided to cancel it with Home Depot. I also put in an official complaint.
Ergeon sounds and looks shady and have some complaints on the BBB website and i will be adding my own. i keep copies of everything, and text messages of everything and they definitely look like they want to look like they are communicating with me but they most definitely are not. i got a call from them and when i answered it went straight to hold and music. then they had the nerve to say they tried to get a hold of me.
So because of the ghosting and run around they are giving me, I called Home depot to cancel the order and to warn them about Ergeon. I don't even think these people are local. it all just looks shady to me. I hope i can warn someone with this review and please, look into BBB before choosing a company. I forgot to do that.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to fit in my schedule.

I had a teleconference with Mel with Ergeon about a fencing project. I was able to ask questions, see what it would look like once completed. The process is seamless with getting a quote, payment & scheduling.
Mel was very informative & open to all of my questions.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

I am extremely happy with my new fence…

I am extremely happy with my new fence from Ergeon! Thanks to the new fence, I can finally enjoy and take advantage of my backyard again without worrying about my neighbors' dogs having access to my yard.
The fence was installed beautifully and looks fantastic. The installers completed the work in a timely manner, were professional throughout the process, and did an excellent job cleaning up after the installation. They also removed all of the old fencing, leaving everything neat and tidy.
I am very pleased with the quality of the work and the overall experience. I would highly recommend Ergeon to anyone looking for a reliable and professional fencing company.

Marianne Williams

25 August 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY recommend!

The fence crew showed up on time, walked through explaining what to expect, asked questions regarding gate placement etc then got to work. A three man crew accomplished in less than a day more than I would’ve been able to do in a month. Excellent craftsmanship, engagement with me and left my yard cleaner than they found it. Thank you for a superb job and we already recommended your services to another client.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

We went through Lowes for our fence project. The estimate was completed virtually and thoroughly with plenty of helpful follow-ups. The installers showed up on time and were VERY communicative and transparent with me about all the details, walking me through different scenarios regarding interfering plants and trees, fence angle, etc. They finished quickly, picked every single thing up from the job, and were extremely professional from start to finish.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Super satisfied!

Everything went as planned. Reasonable price. Simple process. Customer service was great. Crew arrived early, finished quickly and did a great job. I will definitely use again.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Great communication starting with the estimate, to project managers to the installers. Everyone I spoke with was very professional. Our installer, was great. Him and his helper were phenomenal and did great work. Clean work area, filled in the gaps under the gate and around. My fence looks amazing! Now my boy, our dog, has the freedom to run and he loves it. I can see lots of time spent in the backyard. We had a 6x6 privacy fence installed, about 175 linear feet with 1 gate. Thank you to the whole team!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Repeat Fence Customer!

I had an amazing experience from start to finish. I am a repeat customer and had to replace portions of my vinyl fence after a fire. Radica was quick and efficient. The process to get a quote was quick and seamless. My pre-install appointment was timely and the install took place despite a sudden downpour. Radica and the install team are amazing. Highly recommend Ergeon!!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Katherine made every easything…

Katherine made everything understandable and up front. She was very polite and friendly. I enjoyed our interaction. The quote was excellent.
I look forward to working with your company.
Frank Duff

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Good estimate experience.

Excellent estimate experience yesterday with Darcy. Courteous, clear, went through questions and options carefully, patiently. Couldn't be nicer. Ended up agreeing to the sale without hesitation, partly because the price was reasonable compared to a competitor's, but also because of dealing pleasantly with Darcy.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Love our new fence

I’ve never worked with a company like ERGEON but it went smoothly. The contractor; which I understand is subbed out for the area in which you reside, did a wonderful timely job on our fence. They were very particular about getting it just right. I would say it was slightly more expensive than perhaps a local contractor would’ve been, but they seamlessly took care of everything so in that regards it went really well.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

excellent customer service from…

excellent customer service from beginning to completion of my fence installation. The work crew was on time and finished the job the same day in a timely manner. The cost of the job was reasonable.

14 August 2026
Unprompted review

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