Electronic Express Reviews 

17,405
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 896 reviews, reviewers had a great experience with this company. People frequently praise the exceptional delivery service, noting that packages arrive promptly, communication is entirely clear, tracking is accurate, and drivers handle products with care. Consumers also highlight the friendly staff, helpful guidance, wide product variety, and straightforward online ordering procedure. However, some customers also noted that certain large appliances occasionally arrived with noticeable dents, scratches, or other unexpected manufacturing defects right out of the box. A few other people also felt that managing product returns, dealing with missing installation components, or handling unexpected communication hurdles could occasionally prove quite frustrating.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times, helpful tracking, and... See more

Product

Clients share ambiguous opinions on product experiences, as many consumers praise the great items received in... See more

Staff

Reviewers mention positive feedback about staff, highlighting that delivery drivers and store employees are... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many consumers praised fast delivery times,... See more

Service

People report positive experiences with service, often highlighting fast, efficient installations and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice friendly help from online personnel. I found what I was looking for. Ordering process easy. Fast delivery. I had to return freezer however because it was defective. But pickup was quick. Only rea... See more

Company replied

Rated 4 out of 5 stars

Very happy with my purchase. The only issue was my frig was damaged when it arrived. I can’t say enough about your sales associates. They were great in trying to make it right and gave me a reason... See more

Company replied

Rated 5 out of 5 stars

This is a great store in the Rivergate area - they have a wide range of products for any homeowner. I personally purchased two TVs during my visit as they had the products in stock at the better pric... See more

Company replied

Rated 5 out of 5 stars

This company did everything right! First, my order was shipped and arrived very quickly! We had an issue and when I called customer service, this company went way above what I would have expected... See more

Company replied


Company details

  1. Electronics Store
  2. also in
  3. Appliance Store
  4. Computer and Accessories Store
  5. Computer Store
  6. TV store
  7. Washer and Dryer Store

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(17,405)

874 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer service is terrible

Customer service is terrible and needs major improvements. Ordered a TV stand and it got damaged in freight so I never received it, so I called to get another one shipped and customer service said they would credit it back to my card that is it. Which left me scrabbling to find and order another TV mount so I could have everything ready for the installation.

6 October 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. We apologize that we didn't have another unit available to ship to you.

Rated 2 out of 5 stars

Highly disappointed

The package was missing half of the number of parts there's 4parts to a pair of bookshelf speakers with detachable speaker grills I only received 2 of the 4 parts and the advertisement never mentioned as far as I can remember seeing speakers only no grills included so I'm dissatisfied with this then only to hook up my amplifier setup and they sounded as if they were hissing in the highs I had to compare them with my older speakers both of my older speakers sound good sometimes you just get a what you pay for I'm sending back there speakers.

11 October 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. Your review has been forwarded to our customer service and product listing department to double check out web page information. We apologize for the inconvenience and feel free to request a refund.

Rated 2 out of 5 stars

You guys sent a new xbox though the…

You guys sent a new xbox though the usps in the xbox Box it could have been stole day one then it get left on my porch With big letters saying Xbox.. That pissed me off DO BETTER

4 October 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. Your review has been forwarded to members of management to look into your issue.

Rated 2 out of 5 stars

Never gave me the 25Dollar discount for…

Never gave me the 25Dollar discount for for spending 350.00 first time buyer ...Crickets

4 October 2026
Electronic Express logo

Reply from Electronic Express

The $25 discount coupon code arrives to your email inbox to then be applied to your next order. Please double check your inbox for the coupon code.

Rated 1 out of 5 stars

Cancelled with no communication.

Ordered but the order was promptly cancelled with absolute zero communication. Didn’t realize until days later when the product was supposed to arrive.

4 October 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback! We are going to double check why you weren't send a cancellation email.

Rated 5 out of 5 stars

This company did everything right!

This company did everything right! First, my order was shipped and arrived very quickly!

We had an issue and when I called customer service, this company went way above what I would have expected in making it right!

19 September 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 1 out of 5 stars

Disappointed

When the item was delivered, it had dents in it. They took it back and when another one was delivered the next day, they initially said they were just supposed to drop it off even though we told them we had paid for delivery AND set up. When they verified that, they proceeded to tell us they couldn't install it until blah....blah...blah...or some excuse. One of them was extremely rude. They left and we canceled the order.

2 October 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. We apologize for the inconvenience during the 2nd delviery attempt; our crew wasn't scheduled the time to conduct an install so they had to move on to ensure the other customers on the route weren't affected by our mistake. Please work with our delivery department to fix our mistake.

Rated 5 out of 5 stars

Great quality and service

Fast delivery, great quality products, and awesome availability and convenience.

3 October 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

I have used Electronic Express for…

I have used Electronic Express for years! They have great products, and their delivery is exceptional. Thank you for making things convenient when there is no store locally.

1 October 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback.

Rated 1 out of 5 stars

I would give zero Stars if I could

You do carry it you have it on your site! LOL You know you were wrong because you took off where it says includes embroidery attachment! I have proof of all this. Remember that.

I would give zero Stars if I could. I ordered a new Singer sewing machine from them they're listing said it came with embroidery hoop and it did not. When I brought this to their attention that it was on their site their chat customer service also told me this and there's proof... They offered me a $30 credit or to return the machine. I was trying to get them to send me the embroidered hoop attachment which should have come with my machine. I had proof of this with screenshots of their website and still nothing. I checked after everything and they had taken the thing saying including the embroidery hoop off of there of course. I still have the proof though. I will never shop with them again.

29 September 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. We have no way to mail you a part we don't carry as a standalone item, hence why we offered a $30 credit or full refund through return.

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