Reply from Ekris BMW en MINI
Thanks for your review, Carlo! Wishing you many safe kilometers.
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Company details
Written by the company
BMW & MINI dealer Ekris biedt u het grootste aanbod nieuwe auto’s, occasions, lease opties, onderdelen en accessoires en kunt u terecht voor Service & Onderhoud.
Contact info
Plesmanstraat 36, 3905 KZ, Veenendaal, Netherlands
- 0318 546 546
- Info@ekris.nl
- ekris.nl
3.7
Average
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After driving a Volvo with great…
After driving a Volvo with great pleasure for 19 years, I have finally switched to the BMW IX3. I must say, what a beautiful and wonderful car this is!! I am completely in love all over again.
As for Ekris Arnhem itself, I am a newbie there, but I am being helped with the utmost friendliness and kindness. The delivery was absolutely top-notch and the after-sales service has been simply impeccable so far. (Thanks, Stephan!)
I look forward to the future with confidence.
JvS Huissen
1 July 2026
Unprompted review
Reply from Ekris BMW en MINI
Thanks for your review! Wishing you many safe kilometers.
Hoping you will never change from BMW ever again ;)
Reply from Ekris BMW en MINI
Bedankt voor de mooie review!
Reply from Ekris BMW en MINI
Thanks for the great review! Wishing you many happy and safe miles ahead.
Perfect service
After visiting some other affiliates of Ekris we decided to go to Arnhem to check out a BMW i4 M50. We were very well treated by Ricardo, he was very patience and friendly. Explained everything we needed to know about the BMW we wanted to buy and arranged everything. Responded quickly at our e-mails. After picking up our new car we went home with a nice bottle of Moet & Chandon!
21 May 2026
Unprompted review
Reply from Ekris BMW en MINI
Thank you for your review!
We wish you many enjoyable and safe kilometres in your new BMW and look forward to welcoming you back to Ekris in the future. Enjoy the ride!
Unreliable and poor respond
I connected with Mini.NL on 28 Jan and selected Ekris Utrecht for my Mini Service Inclusive contract. On the email I was informed that Ekris Utrecht will contact me.
After 10 days, I called Ekris Utrecht and was told that the person is not available and someone will call me back. No one did so I reach out again on 13 Feb and was passed on the phone to 4 different people and told me someone will call me back. Unfortunately no one did.
Given the above experience, I could not trust the services from Ekris Utrecht. So I completed the form on Mini.NL and selected an alternative Mini garage - amazing that the other Mini garage responded within 1 hour !
What a difference in service !
2 February 2026
Unprompted review
Reply from Ekris BMW en MINI
Dear Casey,
Thank you for your review.
After reviewing the matter internally, we were unfortunately unable to find any details in our system that match your information or any indication that you were waiting for a telephone response regarding your request. Nevertheless, we regret to hear that the communication between you and our dealership did not go as expected.
If you have the opportunity to contact us, we would of course be happy to assist you and discuss this further. We are available daily at +31 30 271 3625, and our aftersales team will gladly assist you.
Terrible Customer Service - Go to Germany and Buy!
Ordered our new 330i in March of 2022. As of today, 6 June 2023 still do not have our vehicle. It was produced in March 2023, and was scheduled for delivery in May. Been inquiring at the Dealership in Maastricht when our vehicle will be here and now we're being told it's in Zeebrugge awaiting transportation where it been for weeks! They're great until they get your deposit, then you're treated like trash.
6 June 2023
Unprompted review
I’ve bought my car 2 years ago in…
I’ve bought my car 2 years ago in Ekris, BMW F30 series, the car had a 2 year guarantee. I have had the same problem for the past year, went to Ekris multiple times, payed each time around 300€ for every invoice, for a diagnostic that reveals nothing! Every time they “can not locate the problem”. Half of their mechanics say the car has a fault, half say there is nothing! Finally, we agree that the problem is located, we make an appointment for the repair 3 weeks in advance and then the day I am supposed to leave the car with them- they cancel!! And this has happened more then once! Weeks after weeks and finally my guarantee expires!
The employees are rude and unpleasent! Ekris Arhnem hung up on me in the middle of the conversation! Very dissapointed! One should expect a greater service of such an elite car manufacturer like BMW…
16 March 2023
Unprompted review
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