Card Claims Center Reviews 668

I filed a claim for Secondary Car Rental Coverage on my Visa. I scraped a bumper on the car. It took a week to find how to file and upload all the info needed on Card Benefit Services, but after I uploaded all the information, the process was FAST and EFFICIENT. I did have to send 2 emails asking why my claim had 13 docs and 1 jpeg, and still was considered "pending-more info needed." After that email, the response was the next day. My claim had been settled, and they needed my account info to send the money. The whole process took only 1 month from the date of my accident! But I did start the process THE SAME DAY as my accident, and I uploaded all docs they wanted ASAP. You have to be able to READ, and give them what they ask for. Shout out to Fox Car Rental SeaTac. They have been amazing for years, (Barbara, Trevor, Kani) and I will only rent from Fox forever---They were also very efficient on the corporate communication as well.

I am a Capital One Venture X cardholder. The process was easy, straight-forward and very less hassle than I anticipated. The customer care was very cooperative, friendly, and understanding. Very minimal effort was needed from my side in filing the claim and representatives follow up with me which helped in settling the process in a very short span of time (less than a month).

It was relatively easy to file and claim and it was paid out without any hassles.

Completely handled with no negative impact to my wallet

I expected the claim to be denied because the rental car company refused to provide repair documentation. I was pleasantly surprised that Card Benefit Services reviewed the evidence carefully and approved the claim. The professionalism and clarity of the process exceeded my expectations.

The trip delay reimbursement claim process was quick and smooth. No follow ups at all. The refund was directly deposited and everything was quick and hassle free

I was completely unaware of this specific benefit. The card Claim center and NFCU personal were more than helpful in assisting my situation to be resolved. this incident established a new confidence with Card Claims Center & NFCU. Fast, efficient and very thorough.

The process of getting the information to the company was very easy and customer friendly. The company handled my claim MUCH faster than i would have expected. I could not be happier with the company service i received.

Very organized, quick to respond.

Had no trouble submitting a claim and getting approved for my trip delay insurance due to weather.

Very friendly associates. Worked with me at my paste and continued to be very helpful until the end.

Our experience with your service has helped us believe in good people doing great jobs to help those who are at a loss about how the "car rental system" works in the insurance coverage. When our accident occurred we thought our insurance in place covered us: Hertz, PurCo, our car insurer Progressive, each left us feeling like we were in deep trouble. Your services were made a big difference after our banking institution sent your information. Even though it seemed a daunting task to get all the information into your requested forms, the help given by your service department was always calming, friendly, and caring. Your negotiation over the final details was a great relief for my wife and me.

I am simply glad that my Auto Rental Collision Damage Waiver claim was approved and I was reimbursed.

best experience I ever had submitting a claim. I had a single point of contact who was very professional, polite and extremely helpful. Web site and e-mail both worked well to open the claim, submit documents, and send additional details. It was clear that a real person was reviewing my submissions and correspondence. Payment of the claim was very fast and matched the final charges from the car rental company

It was very fast and I liked the online process

When I called the Card Benefit Services the representative first stated that I didn't qualify. However, after I provided additional details, she agreed that I qualify, and gave me very clear instructions on how to file a claim. It was very professional interaction. The web site for filing the claims is easy to navigate and fast. It was easy to submit all the required evidence, and then add additional ones that were requested. Finally, the claim was processed very fast. Several people who were on the same flight as me and used different cards to purchase the tickets are still struggling to get reimbursement. Very positive experience!

Anna at Card Benefit Services was excellent, and everyone was very helpful. They took the time to call me and make sure I understood what was happening. They also helped me upload documents. Great experience!

I was kept informed throughout the process. There was back and forth on some additional documentation but it was seamless overall !

I got stuck in Florida for 3 extra days. The airline said it was weather and refused to cover any expenses.

This option has a $500 limit, which still helped me get back about 75% of what I was out of pocket. Super easy, no fight, and was quickly approved and reimbursed.