Banner for Easy Bathrooms

Easy Bathrooms Reviews 

13,636
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing exceptionally helpful advice, guiding them patiently through bespoke designs, and maintaining a relaxing, pressure-free shopping environment. Many people also greatly appreciate the well-stocked showrooms and the wonderfully wide selection of high-quality items available for their various home renovation projects. However, some customers also noted unexpected delivery charges and strict store policies preventing the return of heavy or incorrect items. A few people also experienced frustrating delays, poor communication regarding installation schedules, and persistent issues with faulty product fittings or wrong orders arriving.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that employees are very... See more

Product

Reviewers highlight ambiguous aspects of product quality, with opinions being sharply divided. Many consumers... See more

Service

Customers had positive experiences with service, often highlighting the helpful and knowledgeable staff... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as consumer opinions are sharply divided... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide in customer opinions. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellant products bath toilet and sink units. Packaging needs improving as marks were found on the edge due to wooden crate rubbing it but came out. Taps etc very very expensive so went else where.... See more

Company replied

Rated 5 out of 5 stars

Great service. The employees are very professional and make you feel comfortable about asking questions, taking time to think, etc, also friendly. But most important for me is that they come across ve... See more

Company replied

Rated 5 out of 5 stars

We travel all the way from Manchester to visit Easy Bathrooms, as Gemma is so kind, extremely knowledgeable and always identifies the correct tiles for our new house. Gemma was also great at picking o... See more

Company replied

Rated 5 out of 5 stars

Sales is relaxed, allowing you to browse the products at your own time without any pressure. Ben, in the Barnsley store, was patient and knowledgeable and guided us through the process of choosing the... See more

Company replied


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Mirror Shop
  4. Radiator Shop
  5. Shower Door Shop
  6. Tile Store

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(13,636)

2,836 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had exceptional customer service…

We had exceptional customer service from Simion. He understood our needs and was very knowledgeable about the products he was selling.
Very polite, professional and courteous.
We will definitely return to this branch.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

I headed into the Norwich store

I headed into the Norwich store, with just measurements of the ensuite, nothing else. But came out with exactly what I was looking for, thats thanks to Rebecca. Rebecca, listened what I wanted, was very patient, as I kept changing my mind. Rebecca was very knowledgeable which put me at ease. Overall, Rebecca was a delight to deal with and nothing was to much bother.
Thank you Rebecca.

31 August 2026
Unprompted review
Rated 4 out of 5 stars

Chelmsford Store

Chelmsford I’m store staff have been extremely helpful in all my dealings with them. Highly recommend. Jerry and his team .

28 August 2026
Rated 5 out of 5 stars

Look no further than Easy Bathrooms Grantham

If you are looking for a new bathroom look no further than Easy Bathrooms at Grantham. Vero Deprat Senior Consultant will be only too happy to show you their extensive range with her years of experience. We did and we are delighted with our new bathroom.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

The staff at Maidstone branch make…

The staff at Maidstone branch make every visit so straight forward and they try to assist with everything.
Jade and Pav have been so helpful in sorting out issues whether it being in person or via email nothing is ever a problem or an issue.

15 August 2026
Rated 5 out of 5 stars

Amazing Service!

Massive thanks to Carl in the Roker store who helped me with my tile selection for the hallway! I was sooooo indecisive and with his expert opinion and great taste I came to a decision which I’m extremely happy with! The process was slick and easy and I was updated regularly on delivery. Once my tiles arrived Carl even helped me load them into the car! Thank you so much!!

28 June 2026
Rated 5 out of 5 stars

Good service

Although the initial delivery was not right the driver returned to us the next morning with everything on the order (although 1 tube of mastic is to come). He was very polite and very helpful.

27 August 2026
Rated 5 out of 5 stars

Knowledgeable when we were first…

Knowledgeable when we were first considering who to use.very helpful when we're looking at options. Great fitter. Reliable, worked full days and completed a full refit including wall boards, new ceiling and floor in 2 weeks with minimal disruption. Great experience overall.

12 August 2026
Rated 5 out of 5 stars

Simion was great

Simion was great, supported us with our purchase and lots of other solutions. Very helpful would recommend speaking to him.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff - especially Rob. Easy to order and pay. Arrived on time. Good quality tiles. Lots of free parking.

27 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your lovely feedback! We’re delighted to hear that you had such a positive experience, particularly with Rob. It’s great to know he was friendly and helpful throughout, and that everything from ordering and payment through to delivery went smoothly.

We’re also pleased to hear you’re happy with the quality of your tiles. We really appreciate you taking the time to share your experience and hope to welcome you back again in the future!

Many thanks
Sophie
Easy Bathrooms & Tiles

Rated 1 out of 5 stars

Didn't get my full order on first visit…

Didn't get my full order on first visit the bathroom fitter said there was a lot of item's missing had to go back and put in a second order got charged £85 pound for first delivery especially when i paid £2,500 pound in total it should of been free delivery the second delivery was free only when the bathroom fitter said he would collect it from the showroom

27 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for taking the time to share your feedback. We’re sorry to hear that some items were missing from your initial order and that this resulted in you having to arrange a second collection.

We appreciate your frustration regarding the £85 delivery charge, particularly given the overall value of your order. We’ll make sure your feedback regarding the delivery charge and the way the additional items were supplied is passed on to the relevant team.

We’re pleased that the second collection was provided free of charge, and we’re sorry that the experience overall fell short of what you expected.

Many thanks
Easy Bathrooms & Tiles

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look