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Easy Bathrooms Reviews 

13,691
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,823 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally welcoming, helpful, patient, and highly knowledgeable throughout the entire product selection and design process. Many consumers deeply appreciate the relaxed showroom atmosphere, which allows visitors to browse items comfortably without ever feeling any aggressive sales pressure. However, some people mentioned experiencing occasional delivery delays, multiple rescheduling issues, or unexpectedly receiving incorrect items with their initial product orders. Some reviewers also noted additional difficulties regarding strict product return policies and occasional disappointing instances of average item quality across various purchases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that store employees are consistently polite,... See more

Product

Users describe ambiguous interactions with product, reflecting a split in consumer experiences. On one hand,... See more

Service

Customers had positive experiences with service, noting that staff were polite, knowledgeable, and went above... See more

Delivery service

People report ambiguous experiences with delivery service, with customers highlighting both efficient... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among consumers. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have visited Easy Bathrooms, Ravenside retail park Enfield a few times during the last few months whilst refurbishing our downstairs toilet. We have always dealt with Kofi who is professional... See more

Company replied

Rated 5 out of 5 stars

We visited the Kettering store today to discuss options for a new bathroom. We met with Dan who was so helpful and patient with us. He offered creative solutions to our annoying bathroom dimensions. H... See more

Company replied

Rated 5 out of 5 stars

Sales is relaxed, allowing you to browse the products at your own time without any pressure. Ben, in the Barnsley store, was patient and knowledgeable and guided us through the process of choosing the... See more

Company replied

Rated 5 out of 5 stars

Bought all the items for both bathrooms from Karen. She was excellent in her approach, design and ordering process with me and even when I needed extra materials to get the job finished on time. Mate... See more

Company replied


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Mirror Shop
  4. Radiator Shop
  5. Shower Door Shop
  6. Tile Store

About Easy Bathrooms

Written by the company

Awarded National bathroom retailer of the year by BIFIS, Easy Bathrooms & Tiles have the largest bathroom retail network in the UK with 150 showroom locations nationwide.

Shop our wide range of luxurious bathroom products and our extensive range of wall and floor tiles, including outdoor tiles, online or in store.

Offering a choice of free design services, select the service which suits you best, from our online planner and virtual appointments to showroom design and home measure appointments. We even offer an installation service, let our accredited install team take care of your project from start to finish.

Head over to Easy Bathrooms & Tiles now to start browsing and be inspired by our dedicated customer inspo pages and guides.

Simply Luxurious

Written by the company

Award Winning Design & Install Service
BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
Free Online Planner
Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
Nationwide Showrooms
With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
Book an Appointment
We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
Flexible Finance
Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
Inspiration Hub
Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
Dedicated Trade Hub
Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.

Contact info

Complete Bathroom Installation Service

From bathroom design to installation, our expert team handles it all.

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(13,691)

2,637 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from Sidcup staff

Fantastic service from everyone at Sidcup Easy Bathrooms especially Bradley and Tanya. Plus we got everything we wanted, bar that being supplied by our designer from one store. Great service, would recommend.

10 July 2026
Rated 5 out of 5 stars

Second visit to the Bradford store

Second visit to the Bradford store
Helped by Max
We had popped in a couple of weeks ago and subsequently made a design appointment, after giving an overview of what we might want
Went back in today to see what they could do for us
Max went through everything, helped were I was clueless, made suggestions and showed me the options
It took around an hour n a half
Then around an hour after I returned hope I received the pictures and full , itemised quotes
Top notch so far

9 September 2026
Unprompted review
Rated 5 out of 5 stars

We have just had a new bathroom fitted…

We have just had a new bathroom fitted in by Easy Bathrooms, and are so pleased with what they have done. Personally I would definitely recommend them for any other work we might have in the future. The staff at the Rotherham branch were Fantastic and I would like to thank Nicola and Abbey for their help throughout the process, also the Bathroom fitter that installed it all Tomas. What a Fantastic job he did all in all top marks all round

24 August 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your fantastic review! We’re delighted to hear how pleased you are with your new bathroom and that you would recommend Easy Bathrooms.

It’s wonderful to hear that Nicola and Abbey at our Rotherham showroom were so helpful throughout the process, and we’ll be sure to pass on your kind words to Tomas too. We’re thrilled that you’re so happy with the finished result and that the team delivered a fantastic experience from start to finish.

Thank you again for choosing Easy Bathrooms and for your top marks! We’d be delighted to help you with any future projects.

Rated 5 out of 5 stars

Price was less than I expected due to a…

Price was less than I expected due to a discount . Sales people were helpful .goods turned up very quickly

24 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely review! We’re delighted to hear you were pleased with the price and discount you received, as well as the helpful service from our sales team. It’s also great to hear your goods arrived quickly. Thank you for choosing Easy Bathrooms, and we hope you’re delighted with your purchase!

Many thanks
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Costumer service

Costumer service
Quality of products
William top salesman and looks after you

8 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your great review! We’re delighted to hear you were impressed with the quality of our products and the customer service you received. It’s fantastic to hear that William looked after you so well and provided such a positive experience. We’ll be sure to pass your kind feedback on to him. Thank you for choosing Easy Bathrooms!

Many thanks
Easy Bathrooms & Tiles

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY - nothing easy about them!

I don't know where to start - other than say DO NOT USE THIS COMPANY! In hindsight we should have gone with a local reliable plumper... they would have been 1/2 the cost and more reliable.
Staff at easy bathrooms are great and come across helpful and are trying their best but the reality is far from what staff and customer want. Elderly parents decided to go with easy bathrooms July 2025 - easy, go to one accessible showroom and they organise everything. Deposit paid but work did not take place until April the following year - that was after a number of phone calls and first of all being told the work wouldn't start till August 2026 - over a year after the deposit was made! The lovely lady at customer services agreed that was not acceptable and organised the April date. Work all good except they have boxed in the stop cook.
Parents happy all the work finally been completed... but the service includes removal of all the waste... it is now September and its all sitting in a giant hippo bag on their drive - 5 months after work was completed. My phone calls to customer services have been met with symphony and 'we'll get onto it now and make sure its removed ASAP' but nothing has happened. I have never been so disappointed with a company, trading standards have been contacted as this is far from an acceptable service. DO NOT BE TAKEN IN BY THE LOVELY SHINY SHOWROOM. It has been far from an easy bathroom. I would not normally write a negative review but I am so disgusted with them that I feel I have no other choice.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish from Stratford upon Avon

I would highly recommend Amy from Stratford-upon-Avon. She has been absolutely fantastic helping me with the design and measuring up for two bathroom projects.

From the very beginning, Amy was friendly, professional and really listened to what I wanted. She was extremely attentive and her attention to detail was brilliant. She took the time to make sure everything was measured properly and that all the little details were considered.

Nothing was too much trouble, and I really appreciated how helpful and knowledgeable she was throughout. You can tell she genuinely cares about getting things right and making sure her customers are happy.

I’m really pleased with the help and advice Amy has given me and wouldn’t hesitate to recommend her to anyone looking for help with their bathroom project.

Thank you, Amy — 5 stars! ⭐⭐⭐⭐⭐

1 March 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear how helpful Amy has been throughout the design and measuring process for your two bathroom projects. It’s wonderful to hear that her professionalism, attention to detail and genuine care made such a positive impression.

We’ll be sure to pass your lovely feedback on to Amy and the Stratford-upon-Avon team. Thank you for choosing Easy Bathrooms, and we wish you all the best with both of your bathroom projects!

Many thanks
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgable staff and efficient ordering and delivery arrangements. Were able to calculate number of tiles I would need, from room measurements.

7 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your great review! We’re delighted to hear you found our team helpful and knowledgeable, and that everything from ordering through to delivery was handled efficiently. It’s also great to hear we could help calculate the number of tiles you needed from your room measurements. Thank you for choosing Easy Bathrooms, and we hope you’re delighted with the finished result!

Many thanks
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

I was Easy Bathrooms review

I was happy with the products quality and speed to get the products I ordered.
Staff was always available to provide requested info and well knowlegeable.
I would definitely recomment this company.

7 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your lovely review! We’re delighted to hear you were happy with the quality of our products and the speed of delivery. It’s also great to know our knowledgeable team were always on hand to provide the information you needed. We really appreciate your recommendation and look forward to helping you again in the future!

Many thanks
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Fast and very good

Fast and very good
service. 5 Stars rating!!!

24 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your fantastic 5-star review! We’re delighted to hear you received fast and excellent service. We really appreciate you taking the time to share your feedback and choosing Easy Bathrooms. We hope to see you again in the future!

Many thanks
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Great service great staff will be back

7 September 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely review! We’re delighted to hear you received great service from our team and had such a positive experience. We really appreciate your kind words and look forward to welcoming you back again in the future!

Many thanks
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

shopping experience very good and…

shopping experience very good and delivery when requested

6 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you for your lovely review! We’re delighted to hear you had a great shopping experience and that we could arrange delivery for a time that suited you. We really appreciate your feedback and hope you’re delighted with your purchase!

Many thanks
Easy Bathrooms & Tiles

Rated 5 out of 5 stars

Ordered new seat young lady knew make…

Ordered new seat young lady knew make model etc said it'll be here Friday it was sat there waiting for us. Staff/ service brilliant.

22 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Thank you so much for your fantastic review! We’re delighted to hear that our team member was able to quickly identify the seat you needed and arrange everything for you. It’s great to know your order was ready and waiting when you arrived, and that you were so pleased with the service. We really appreciate your kind words and hope to see you again in the future!

Many thanks
Easy Bathrooms & Tiles

Rated 1 out of 5 stars

The worst customer experience I’ve ever had

Terrible company, poor quality products and the worst customer service I’ve ever experienced. After spending nearly £15,000 within a month of opening an account here, I was given some poor advice on an unknown product by staff which led to huge expense which could have been avoided. I was called by another branch complaining of me ordering from a different branch as they ‘won’t get their commission’. I would travel extreme lengths to avoid this company forever.

23 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning George,

We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.

We’d like the opportunity to look into the issues you’ve raised, particularly around the product advice and communication between our branches. Please contact our Feedback Team at feedback@easybathrooms.com with your order details so we can investigate further.

Kind regards,
Tara

Rated 5 out of 5 stars

New bathrooms

Bought all the items for both bathrooms from Karen. She was excellent in her approach, design and ordering process with me and even when I needed extra materials to get the job finished on time. Materials are great and a good price too. Would definitely buy again from Easy Bathrooms Aintree.

8 June 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Sandra,

It’s fantastic to hear that Karen was so helpful with the design, ordering and additional materials needed to keep both bathrooms on track. We’re also pleased you’re happy with the quality and value of the products.

We’ll be sure to pass your kind comments on to Karen and the Aintree team. We look forward to welcoming you back!

Kind regards,
Tara

Rated 5 out of 5 stars

Excellent service very competitive…

Excellent service very competitive pricing and superb products

22 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Mark,

We’re so pleased you were happy with the service, pricing and quality of our products. We really appreciate you taking the time to share your feedback with us!

Kind regards,
Tara

Rated 5 out of 5 stars

The store staff were excellent

The store staff were excellent. Phil was our salesman and was extremely knowledgeable and couldn't do enough to insure our order was correct and suitable.
I think easy bathrooms need to adjust your policy on installs because the price quoted to install was extremely high.

4 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Alex,

We’re delighted to hear that Phil was so knowledgeable and helpful, and that he took the time to make sure your order was right for you. We really appreciate your feedback regarding our installation pricing too, and will make sure your comments are passed on to the relevant team.

We hope you enjoy your new bathroom!

Kind Regards,
Tara

Rated 5 out of 5 stars

Great experiance with Dips. I recently brought some tiles from your…

I recently brought some tiles from your staples corner branch. The enquiry was handled by Dips, he was extremely helpful and answered other questions I had about other tiling issues. When the tiles came in and I returned Dips was still on duty and he helped me again, taking the tiles to my car for me. He is a great advert for your business .

4 September 2026
Unprompted review
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning John,

It’s wonderful to hear how helpful Dips was throughout your experience, from answering your tiling questions to helping load your tiles into the car. We’re especially pleased that he continued to look after you when you returned to collect your order.

Kind regards,
Tara

Rated 5 out of 5 stars

helpful staff

helpful staff

great products

4 September 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Robert,

We’re pleased to hear you found our staff helpful. We really appreciate you taking the time to share your feedback with us.

Kind regards,
Tara

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

21 August 2026
Easy Bathrooms logo

Reply from Easy Bathrooms

Good Morning Christine,

We’re really pleased you found our team helpful and knowledgeable. We appreciate you taking the time to leave such positive feedback!

Kind Regards,
Tara

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