I had an episodic sciatica. I thought Dr Naeem was excellent. She was searching and extremely thorough in all of her questions. I was in great pain and she treated me very sympatheticially. This is... See more
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Review summary
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Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... See more
Company replied
I had a really positive experience with DrOnline, especially with Dr Hira Naeem. The whole process was quick, easy and affordable, and she was thorough in asking questions and genuinely seemed to lis... See more
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Super efficient and friendly service. Dr. Hira Naeem resolved my initial request as well as gave extremely helpful recommendations for future. Way more convenient than standard (in person) GP servi... See more
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Company details
- #3 of 3 best companies in Home Health Care Service
- #1 of 1 best companies in Child Health Care Center
- #7 of 7 best companies in Doctor
- #2 of 2 best companies in Mental Health Service
- #2 of 2 best companies in Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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same doctor each time family
Disappointing
While the Doctor was lovely. Im disappointed with the outcome. My son was advised by a physio to get prescribed anti inflammatory medication to treat an issue. Dr sent us away advising to take neuofen only. Physio advised that this would not be strong enough.
15 September 2026
No Social Welfare form 1B1 available
The doctor was perfectly professional and pleasant.
I needed a certificate for the Social Welfare IB1 for my 5 day absence which they don't supply!
This means no payment from my employer for sick leave. I have to make an appointment with my own local G.P to get the social welfare form completed.
This is very bizarre. I used dronline as I have a viral respiratory infection and didn't want to leave the house but it was pointless as I have to go to my own G.P now.
15 September 2026
Complete waste of money.
Complete waste of money.
I spoke with Dr. Malathy Ganyi and explained my symptoms, which were almost identical to those my partner had recently experienced. I also explained what treatment my partner had been prescribed by her GP: antibiotics, steroids and Solpadeine.
I was told by Dr. Malathy Ganyi that she would not prescribe Solpadeine and that, if I was in that much pain, I would need to attend A&E. Solpadeine is an over-the-counter painkiller, so I found this advice extremely frustrating.
At present, I am unable to get a GP appointment in Ireland due to the shortage, which is why I used the online doctor service in the first place. My options are essentially an online consultation or an out-of-hours doctor. I was advised to wait potentially 5–10 hours in A&E simply to receive pain relief for something that can be purchased over the counter. I do not understand how this was considered an appropriate or helpful solution.
Dr. Malathy Ganyi also suggested that I attend an out-of-hours doctor, but I explained that I had already paid for and completed the consultation with her.
I have a 2-year-old child to take care of, and I was in so much pain that I was unable to get out of bed to collect him from crèche. I had a few Solpadeine tablets left from a previous occasion, and they were the only thing that provided enough pain relief for me to function.
I paid for this consultation because I needed medical advice and help, but I left feeling that I had received neither. The experience was not helpful at all, and I will not be using this service again.
15 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Thank you for your feedback! We're pleased to hear that you found the scheduling process easy and hassle-free, and that you had a positive experience with the doctor.
We truly appreciate your kind words and are glad we could make the process convenient for you. We look forward to assisting you again in the future.
Kind regards,
Paulina Souto
Customer Service Representative
The doctor was very helpful
The doctor was very understanding, made me feel comfortable and was extremely helpful
15 September 2026
Reply from Dr.Online - Ireland
Thank you, Rebecca, for sharing your experience!
We're delighted to hear that the doctor was understanding, helpful, and made you feel comfortable throughout your consultation.
Your kind words mean a lot to us, and we're pleased to know you felt well supported. We truly appreciate your trust in Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
was a good doctor and just needed a…
was a good doctor and just needed a doctjrs note for work asked good questions
13 September 2026
Reply from Dr.Online - Ireland
Thank you very much for your feedback.
We are pleased to hear that you had a positive experience with the doctor and that they asked the right questions during your consultation. We are glad that our service was able to provide the support you needed.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
All in all, a straight forward process with a great result!
Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple and straightforward: I paid the €49 fee and received a call from the very friendly and empathetic Dr. Ganyi within 15 minutes. My prescription was sent to my local pharmacy, where I collected it 15 minutes later, and I also received a sick cert. Great service—I will definitely use Dr Online again.
13 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Morgan,
Thank you so much for sharing your experience with us.
We are delighted to hear that you found the process simple and straightforward and that Dr. Ganyi provided such a friendly and empathetic consultation. It is wonderful to know that the service was able to offer you a convenient solution when your own doctor was unavailable.
We truly appreciate your kind words and are especially pleased to hear that you would choose Dr. Online again in the future.
Kind regards,
Paulina Souto
Customer Service Representative
Very quick appointment and the doctor…
Very quick appointment and the doctor was very thorough and went into great detail. Really appreciated her advice and help.
13 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you were able to get a quick appointment and that the doctor took the time to be thorough and provide detailed advice. We truly appreciate your kind words and are glad we could help!
Best Wishes,
Dr.Online Ireland
Dr Muhammad
Dr. Muhammad has always been extremely attentive and helpful during our appointments. He takes the time to listen carefully and explain everything clearly, which makes a huge difference. It's no coincidence that I have monthly appointments with him on Dr. Online. I truly appreciate his care and professionalism, and I highly recommend him.
13 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your wonderful feedback! We’re delighted to hear that Dr. Muhammad has consistently provided attentive, professional, and compassionate care. It’s lovely to know that he takes the time to listen carefully and explain everything clearly, and we truly appreciate your continued trust in Dr. Online. Thank you for recommending him!
Best Wishes,
Dr.Online Ireland
I’ve been dealing with them along time…
I’ve been dealing with them along time there services are better than normal they will go out of there way to help and children check any my reviews I’m legit in what I say and stand by
11 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback and for your continued trust in our service.
We are delighted to hear that you have been using Dr.Online for some time and that you feel our team consistently goes the extra mile to help. We truly appreciate your kind words and your recommendation.
Thank you for taking the time to share your experience and for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Dear Adele,
Thank you very much for your feedback.
We are delighted to hear that you felt listened to by the doctor and that you found it easy to get an appointment. Providing attentive care and a simple booking experience is always important to us.
We truly appreciate your kind words and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
So much for modern medical care…
After an initial scheduling issue online, the consult call was made to another number rather than the one that was intended. However, at the time of my appointment, I did click on “here” link under alternate connection method in the appointment confirmation email that directed me to the zoom meet platform and that I was being connected to the dr I had an appointment with. I waited for 30 minutes for the dr to connect but the dr never did. I submitted an email to DrOnline support page with no response. I tried connecting again to the dr with no response. I understand I made the initial error, but, after making an effort to still make a connection to keep my appointment, no initial effort was made from them or the dr on that front, and, subsequently, no effort was made to respond to further efforts to communicate after the fact.
7 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience.
We sincerely apologise that the service you received did not meet the level of service we aim to provide. We understand your frustration, particularly as you made an effort to connect through the alternative Zoom link and waited for the doctor to join.
One of our Customer Service agents will get in touch with you directly so that we can look into what happened and work towards resolving this matter for you.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Super efficient and friendly service
Super efficient and friendly service.
Dr. Hira Naeem resolved my initial request as well as gave extremely helpful recommendations for future. Way more convenient than standard (in person) GP services in clinic. I strongly recommend Dr. Online Ireland, as they looked after me and my family members on numerous occasions
8 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Anna,
Thank you very much for your kind feedback.
We are delighted to hear that Dr. Hira Naeem was able to resolve your initial request and provide helpful recommendations for the future. It is also wonderful to know that you found our service more convenient than traditional in-person GP appointments.
We truly appreciate your continued trust in Dr. Online Ireland and are grateful that you have chosen our service for yourself and your family on several occasions. Your recommendation means a great deal to our team.
Kind regards,
Paulina Souto
Customer Service Representative
I booked the appointment for a MRI…
I booked the appointment for a MRI referral, outlined why and what had been done to date in the pre appointment assessment. Dr advised they cant give a referral. In that case the appointment should not have been accepted. Total waste of time and money.
8 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that you were left with this perception of our service.
We understand your frustration, particularly as you had provided information about your situation in advance and booked the consultation specifically for an MRI referral.
However, the decision to issue an MRI referral is always a clinical decision made by the doctor following an assessment. The doctor must determine whether a referral is clinically appropriate based on the information available and their professional judgement.
We appreciate that this may not have been the outcome you expected, but unfortunately, we cannot guarantee that a specific referral will be issued before the medical assessment has taken place.
We are sorry for the disappointment caused and appreciate you taking the time to share your feedback.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Perfect service
Perfect service. Called on time. Great out of surgery service. Will use again and recommended
7 September 2026
Reply from Dr.Online - Ireland
Dear James,
Thank you very much for your kind feedback.
We are delighted to hear that you were pleased with our service and that the doctor contacted you on time. It is also wonderful to know that you found our out-of-hours service helpful and would recommend us to others.
We truly appreciate your trust and recommendation.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience.
After reviewing your appointment, we can confirm that the doctor did attempt to contact you and sent you the Zoom link for the consultation. When the doctor received your message, she asked our Customer Service team to reschedule the appointment.
The consultation was subsequently rescheduled, completed and finalised.
We apologise for any inconvenience caused and appreciate you taking the time to share your feedback.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
I got an appointment within 40 mins
I got an appointment within 40 mins; doc called at exact time of appt; doc asked lots of questions so I felt I was getting a proper consultation; prescription in pharmacy within 40 mins. Great service.
6 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Suzanne,
Thank you for your wonderful feedback.
We are delighted to hear that you were able to get an appointment within 40 minutes, that the doctor called you on time and took the time to ask the right questions, making you feel that you received a thorough consultation. We are also pleased to hear that your prescription was sent to the pharmacy so quickly.
Thank you for choosing Dr.Online and for taking the time to share your experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you found the doctor polite and lovely to deal with. We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
The doctor
The doctor , she was very atencious and got me the medicines that I need , by just talking with me
4 September 2026
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you so much for your kind review! We’re delighted to hear that you felt well listened to and that the doctor was attentive to your needs. We’re glad we could help you receive the medication you needed. Your feedback means a lot to our team! 💙
Warm regards,
Rona
Dr.Online Assistant
First time to use the service
First time to use the service. Was very good. Doctor was so kind and understanding. Would definitely recommend.
3 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that you had such a positive experience using Dr.Online for the first time and that you found the doctor kind and understanding.
We truly appreciate your recommendation and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
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