I had an episodic sciatica. I thought Dr Naeem was excellent. She was searching and extremely thorough in all of her questions. I was in great pain and she treated me very sympatheticially. This is... See more
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Review summary
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The experience was relatively positive. Very quick and efficient. However the doctor was not very warm. No demonstration of empathy or care, but we got what we wanted which was a prescription in a tim... See more
Company replied
Dr Rana Ahmad provided an amazing comprehensive consultation re my blood tests results and answered all the questions I had, many thanks. Also lots of available slots, so booked the consultation very... See more
Company replied
I had a really positive experience with DrOnline, especially with Dr Hira Naeem. The whole process was quick, easy and affordable, and she was thorough in asking questions and genuinely seemed to lis... See more
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Company details
- #3 of 3 best companies in Home Health Care Service
- #1 of 1 best companies in Child Health Care Center
- #7 of 7 best companies in Doctor
- #2 of 2 best companies in Mental Health Service
- #2 of 2 best companies in Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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fantastic attention super quick response
Very quick and Great doctor,
Very quick and Great doctor,
The experience was quick and easy and I got what I needed. The Doctor is very nice and it made the experience so much better
30 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Peter,
Thank you very much for sharing your experience with us.
We are delighted to hear that the process was quick and easy and that you were able to get what you needed. It is especially lovely to know that the doctor’s kindness made your experience even better.
Your kind words are greatly appreciated by our team.
Kind regards,
Paulina Souto
Customer Service Representative
Does what it says on the tin.
Does what it says on the tin.
Easy to make appointment, on time for appointment, quick problem identification, fast effective referral for scan.
29 August 2026
Reply from Dr.Online - Ireland
Thank you very much for sharing your experience with us.
We are delighted to hear that you found it easy to make your appointment, that the consultation started on time, and that your concern was identified quickly. We are also pleased to know that you received a prompt and effective referral for further assessment.
Your feedback is greatly appreciated by our team.
Kind regards,
Paulina Souto
Customer Service Representative
Was easy and quick to book when I was…
Was easy and quick to book when I was in a pinch! The doctor was very nice and helped me a lot.
26 August 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your kind review! We’re delighted to hear that you found the booking process quick and easy, and that the doctor was friendly and helpful. We really appreciate your feedback and are glad we could assist when you needed us! 😊
Best Regards,
Dr.Online Ireland team
Very quick and convenient
Very quick and convenient! Would definitely recommend if you can't wait to go see your gp
26 August 2026
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you so much for your kind review! We’re delighted to hear that you found our service quick and convenient. We truly appreciate your recommendation!
Warm regards,
Rona
Dr.Online Assistance
Excellent service
Excellent service. The doctor was a real gentleman. Booked appointment and received phone call at alloted time. Super efficient.
22 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you so much for your fantastic feedback! We’re delighted to hear that your appointment was right on time and that you found the service so efficient. We’re also glad you had such a positive experience with the doctor. We truly appreciate your kind words and support!
Warm regards,
Rona
Dr.Online Assistance
Very satisfied
Very satisfied, quick and easy way to see a specialist. I was very impressed with my doctor, was quick to understand the issue and provide next steps and comprehensive care plan. I would have spent weeks battling the system if I went through a regular clinic. Thank you!
19 August 2026
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our service and that your doctor was able to quickly understand your concerns and provide a comprehensive care plan. We’re glad we could make accessing specialist care easier and more convenient for you. We truly appreciate your kind words!
Warm regards,
Rona
Dr.Online Assistant
Fantastic service
Fantastic service. I booked an appointment at 10pm for 7.30am the next morning and had my prescription at 9am. My doctor was excellent and very thorough. Delighted.
19 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you so much for your fantastic feedback! We’re delighted to hear that you found our service quick and convenient, and that your doctor was thorough and helpful. We’re especially pleased that you received your prescription so promptly. Thank you for choosing Dr.Online, and we truly appreciate your kind words!
Warm regards,
Rona
Dr.Online Assistant
Quick, Easy and Convenient
I had a really positive experience with DrOnline, especially with Dr Hira Naeem. The whole process was quick, easy and affordable, and she was thorough in asking questions and genuinely seemed to listen. Being able to do it all from the comfort of home made it so convenient too. I’d definitely recommend DrOnline, especially for something small that you need a prescription or sick note for. Highly recommend!
18 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your wonderful feedback! 💙 We’re delighted to hear that you had such a positive experience with Dr. Hira Naeem and found the process quick, convenient, and comfortable. Your kind words mean a lot to the DrOnline team, and we truly appreciate your recommendation! 🌟
Best Regards,
Naomi, Dr.Online Assistant
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you for your lovely feedback! We’re delighted to hear that you found the service quick and easy, and that our doctors were friendly and welcoming. We really appreciate you taking the time to share your experience!
Warm regards,
Rona
Dr.Online Assistant
Quick and really helpful !
14 August 2026
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you for your lovely feedback! We’re delighted to hear that you found the service quick and really helpful. We truly appreciate you taking the time to share your experience!
Warm regards,
Rona
Dr.Online Assistant
Always very kind attention
13 August 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you have always received such kind and attentive service from our team. We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Mixed feelings about this service.
Mixed feelings about this service.
What I liked:
Availability: being able to book a call with a doctor at any time was super convenient.
Excellent Customer Support: the response time from the support team was fantastic, and they solved my issue very quickly.
What I didn't like:
Incomplete Treatment Plan, I was only prescribed antibiotics, which weren't enough on their own. I had to manage my symptoms myself with paracetamol and other over the counter medicine.
Prescription Mishap: The doctor forgot to send my prescription to the pharmacy after our call. Thankfully, customer service stepped in and sorted it out right away, but it was still an extra hassle when I wasn't feeling well.
Lack of Holistic Care: The doctor didn't check if I was actually fit to work. I felt terrible and had to drag myself through the week until I eventually took Friday off just to avoid the hassle of needing a sick note.
If you asked me whether I’d book again, I'm honestly not sure. Great customer service, but the medical care itself felt a bit rushed and incomplete.
29 July 2026
Reply from Dr.Online - Ireland
Dear Monika,
Thank you for taking the time to share such detailed feedback. We are sorry that your experience did not fully meet your expectations, and we apologise for the inconvenience caused.
We have reviewed your concerns with the doctor. The antibiotic prescribed was based on the symptoms you presented during your consultation. We understand that recovery times can vary, and we are sorry if the expected timeframe and options for managing your symptoms while the medication took effect were not explained clearly enough.
Regarding the prescription, the doctor confirmed that it was unfortunately not sent immediately after your consultation due to an oversight. Once this was brought to our attention, it was sent directly to your pharmacy without further delay. We sincerely apologise for the additional inconvenience this caused.
We also understand your concerns regarding the sick certificate. The doctor has confirmed that, where clinically appropriate, a sick certificate can be issued when a patient is unwell and unable to work. We are sorry that you felt you had to manage this situation on your own and that this was not addressed during your consultation.
We are pleased that our Customer Service team was able to respond promptly and resolve the prescription issue. We appreciate your feedback regarding both the medical consultation and the support you received, as it helps us identify where we can improve.
Thank you again for sharing your experience with us.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Speedy quick diagnosis
12 August 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you very much for your positive feedback!
We are delighted to hear that you found the service quick and efficient. We truly appreciate you taking the time to share your experience with us.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great Service ,Dr Muhammad was…
Great Service ,Dr Muhammad was absolutley amazing , quick , empathetic and sent the prescription straight away !saved me from hassel
8 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that Dr Muhammad provided you with such an excellent experience. It’s great to know that you found him quick, empathetic and efficient, and that your prescription was sent promptly.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Disrespectful communication
My video consultation lasted approximately 4–5 minutes and ended before I had the opportunity to ask all of my questions.
It was new booked consultation with same doctor and paid €55.
After the consultation, I sent a message to clarify my request because I was worried I may not have mentioned the name of the new pharmacy for the prescriptions, and I did not have enough time during the consultation to fully explain what I needed. I therefore sent a written explanation to avoid any misunderstanding.
The response I received was:
“I confirm Again if you failed to understand I already sent the prescription for the both. I don’t see there is any confusion now.”
I found this response dismissive and disrespectful.
On the day of the consultation, I was unwell and had a temperature. Even if there had been a misunderstanding on my part, I do not believe it is appropriate to be spoken to in this way.
I would appreciate more time during consultations to discuss my concerns and clearer, more respectful communication in future.
22 July 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We sincerely apologise that you felt the communication following your consultation was dismissive. We understand how important it is for patients to feel listened to and treated with respect, particularly when they are feeling unwell.
We have reviewed your concerns with the doctor, who informed us that during the consultation he confirmed that both prescriptions had been sent to the correct pharmacy.
Nevertheless, we are sorry that this was not your perception, and we appreciate you taking the time to share your experience. Your comments will be reviewed internally as part of our ongoing efforts to improve our communication and patient experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great service.
Great service.
Had an appointment within 5 mins.
Doctor was very nice and professional.
My internet dropped out during the call and the doctor phoned me on the phone.
Super service
10 July 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that you were able to book an appointment so quickly and that you had such a positive experience with the doctor. It's great to know that the doctor was able to continue the consultation by phone when your internet connection dropped, ensuring you received the care you needed.
We truly appreciate your kind words and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Super efficient and I received the…
Super efficient and I received the prescription at the pharmacy in a maximum of 10 minutes. I highly recommend it.
12 July 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your wonderful feedback!
We're delighted to hear that you had such an efficient experience and that your prescription reached your pharmacy so quickly. Providing fast, reliable, and convenient care is what we strive for, so it's great to know we met your expectations.
We truly appreciate your recommendation and look forward to being here whenever you need us.
Kind regards,
The Dr.Online Team
Quick to get an appointment and quick…
Quick to get an appointment and quick to get caught nnected
9 July 2026
Reply from Dr.Online - Ireland
Dear Patient,
Thank you for taking the time to share your feedback!
We're so pleased to hear that you found it quick and easy to book an appointment and connect with one of our doctors. We work hard to provide prompt and convenient care, so it's wonderful to know you had a positive experience.
We truly appreciate your support and look forward to assisting you again whenever you need us.
Kind regards,
The Dr.Online Team
Reply from Dr.Online - Ireland
Dear Patient,
Thank you for your wonderful feedback!
We're delighted to hear that you found our service quick, helpful, and delivered with a sense of humor. We believe that compassionate care and a friendly approach can make all the difference.
We truly appreciate your support and look forward to being here for you whenever you need us.
Kind regards,
The Dr.Online Team
Reply from Dr.Online - Ireland
Dear Patient,
Thank you for your kind review!
We're delighted to hear that you found the process quick and our service brilliant. Providing fast, high-quality care is our priority, and it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to assisting you again whenever you need us.
Kind regards,
The Dr.Online Team
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