I had an episodic sciatica. I thought Dr Naeem was excellent. She was searching and extremely thorough in all of her questions. I was in great pain and she treated me very sympatheticially. This is... See more
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Review summary
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Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... See more
Company replied
I had a really positive experience with DrOnline, especially with Dr Hira Naeem. The whole process was quick, easy and affordable, and she was thorough in asking questions and genuinely seemed to lis... See more
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Super efficient and friendly service. Dr. Hira Naeem resolved my initial request as well as gave extremely helpful recommendations for future. Way more convenient than standard (in person) GP servi... See more
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Company details
- #3 of 3 best companies in Home Health Care Service
- #1 of 1 best companies in Child Health Care Center
- #7 of 7 best companies in Doctor
- #2 of 2 best companies in Mental Health Service
- #2 of 2 best companies in Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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fast convenient professional GP
I had a really positive experience with…
I had a really positive experience with this online GP service. The process was straightforward from start to finish — booking was quick, the consultation was on time, and the doctor took the time to listen carefully and explain everything clearly. I felt taken seriously and not rushed, which made a big difference. The treatment plan was practical and easy to follow, and any prescriptions or follow-up instructions were organised efficiently. Overall, a convenient and reassuring way to access medical care, especially when you need advice promptly.
19 February 2026
Reply from Dr.Online - Ireland
Dear Corina,
Thank you so much for your kind feedback. We’re delighted to hear that you found the process smooth, the consultation timely, and the care attentive and clear.
Your comments mean a lot to us. We’re always here if you need us again.
Warm regards,
Rona
Dr.Online Assistant
Reply from Dr.Online - Ireland
Dear Mr.Tomas,
Thank you for your kind review!
We’re so pleased to hear that you found our service professional and prompt. Providing efficient, reliable care is always our priority.
We truly appreciate your recommendation and look forward to supporting you again whenever you need us.
Best Wishes,
Naomi, Dr.Online Assistant
Efficient and professional service
18 February 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind words! We’re pleased to hear that you found our service efficient and professional. Your feedback is greatly appreciated, and we’re happy to know we met your expectations. We look forward to assisting you again in the future.
Warm regards,
Rona
Dr.Online Assistant
Very good and fast
was very good and fast, I was very lucky that the doctor speak my leagues so was perfect
16 February 2026
Reply from Dr.Online - Ireland
Dear Vanessa,
Thank you for your kind feedback! We’re glad to hear that your experience was smooth and fast, and that being able to speak with a doctor in your own language made it even better. We truly appreciate your comments and are happy we could provide the support you needed.
Warm regards,
Rona
Dr.Online Assistant
Very fast and good service.
11 February 2026
Reply from Dr.Online - Ireland
Dear Kamila,
Thank you for your feedback! We’re glad to hear that you found our service fast and good. We truly appreciate you sharing your experience with us.
Warm regards,
Rona
Dr. Online Assistant
Fast and efficient
12 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Alan,
Thank you for your feedback! We’re glad to hear that you found our service fast and efficient. We truly appreciate you taking the time to share your experience with us.
Warm regards,
Rona
Dr. Online Assistant
Reply from Dr.Online - Ireland
Dear Maria,
Thank you for your wonderful feedback! We’re delighted to hear that you found the platform easy to navigate, convenient, and that you received excellent service. We truly appreciate you taking the time to share your experience with us.
Warm regards,
Rona
Dr. Online Assistant
Fantastic doc service
We had positive experience with the doctor and pediatrician and could not recommend them more.very helpful and kind doctors . However, after booking and paying for second gp consultation I was advised via email that pediatrcian consultation was required instead of gp . A link was provided, prompting another payment. My child had a pediatrcian consultation but I was not refunded for gp payment.
3 February 2026
Reply from Dr.Online - Ireland
Dear Customer,
Thank you for sharing your experience. We’re delighted to hear you had a positive experience with both the doctor and the pediatrician and that you found them helpful and kind.
We’re very sorry for the confusion and inconvenience caused regarding the second booking and payment. This is certainly not the experience we want for our patients. Please contact our support team with your details so we can review this and arrange the appropriate refund as quickly as possible. We truly appreciate you bringing this to our attention.
Warm Regards,
Naomi, Dr.Online Assistant
Brilliant
Really fast and efficient service. Dr Muhammad was brilliant Prescription was semt over straight away. Would definitely recommend this service.
8 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Danielle,
Thank you very much for your kind review. We’re delighted to hear that you found the service fast and efficient, and that Dr. Muhammad provided excellent care. We appreciate your recommendation and are glad we could assist you promptly.
Warm regards,
Rona
Dr.Online Assistant
Very fast appointment
Very fast appointment, no need to leave the house, Dr. took their time and asked open-ended questions to explore indepeth the problem and was in no rush to finish the consultation, very happy with the service.
9 February 2026
Reply from Dr.Online - Ireland
Dear David,
Thank you for your thoughtful feedback. We’re very pleased to hear that your appointment was quick to arrange and that the doctor took the time to listen carefully and explore your concerns in depth. It’s great to know you felt unrushed and well supported — we truly appreciate you sharing your positive experience with our service.
Warm regards,
Rona
Dr.Online Assistant
Very fast appointment
Got a appointment within 30 minutes. Very reassuring and nice doctor.
2 February 2026
Reply from Dr.Online - Ireland
Dear Sandra,
Thank you for your lovely feedback. We’re very pleased to hear you were able to secure an appointment quickly and that the doctor made you feel reassured and comfortable. Your kind words mean a lot to our team.
Warm regards,
Rona
Dr.Online Assistant
Its all so simple and easy
Its all so simple and easy. Less waiting time made the whole process so convenient.
8 February 2026
Reply from Dr.Online - Ireland
Dear Mahesh
Thank you so much for your kind feedback! We’re delighted to hear that you found the process simple, easy, and convenient, with less waiting time.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Warm Regards,
Naomi, Dr.Online Assistant
It's so fast and convenient
It's so fast and convenient. Less waiting time, made the whole process so easy.
7 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Thank you for your lovely review! We’re so glad to hear you found the service fast, convenient, and easy, with minimal waiting time.
We really appreciate your feedback and look forward to supporting you again in the future 😊
helpful and professional
helpful and professional, got the job done, .thank you
7 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Fergus,
Thank you for your feedback! We’re glad to hear that you found our service helpful and professional. It’s great to know we were able to get the job done for you. We appreciate your support!
Warm Regards,
Naomi, Dr.Online Assistant
Great not time waste always help and…
Great not time waste always help and doctors very professional 👌
8 February 2026
Reply from Dr.Online - Ireland
Dear Florin,
Thank you so much for your kind review! We’re delighted to hear that you found our service helpful, time-efficient, and our doctors professional.
We truly appreciate your support and look forward to helping you again whenever you need us 😊
Warm Regards,
Naomi, Dr.Online Assistant
The GP was so friendly and attentive…
The GP was so friendly and attentive during the call. I felt very comfortable speaking with her and her help and advice was great. I would highly recommend Dr.Online. As a result of my referral I got a very quick appointment for my MRI. Thank you so much.
31 January 2026
Reply from Dr.Online - Ireland
Dear Sarah,
Thank you so much for your wonderful feedback! We’re delighted to hear that you felt comfortable and well supported during your call, and that the GP’s advice was helpful.
We’re also glad your referral helped you get a quick MRI appointment. Thank you for recommending Dr. Online — we truly appreciate your support 😊
Warm Regards,
Naomi, Dr.Online Assistant
MINUS RATING for Dr Online.ie
If I could give a MINUS rating, I would.
Re edited to add- continuing barrage of emails from Rona in Customer Sevice because I complained, with her justifying the 17 hour wait for a prescription as, well, it was sent at 1am , 17 hours later, which was under the 24hrs mentioned on their correspondence. I pointed out, again, to her that that the fact you might have to wait up to 24hrs is only disclosed AFTER you have paid for a so-called "quick" "easy" "fast" simple" access to GP from DrOnline.ie. (Quotes from their treatment page)
Zero star Update: Absolute joke of a service. Got a cheeky text saying scripts take from 2hrs to 24hrs to be approved so I sent them a screenshot from their own webpage that says "Quick Easy access" and "Fast reliable service" all in one three line text block. Nowhere does it say 24hr wait for script. Too late for me to fill script Saturday, and pharmacy closed Sundays. Waste. Of. Money. Raging!
Waiting hours and counting for a prescription that's a simple matter, not a controlled drug situation. Local pharmacy nominated will close shortly so i'll have the whole weekend unwell without the medication. Waste of money on a service not fit for purpose. So disappointing.
7 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear B. H.,
Thank you for your review. We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
We have tried to locate your booking, but unfortunately we cannot find any appointment under the details provided. Can you share further details with us via Trustpilot (link sent) and we will come back to you.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Dear Michelle,
Thank you for your kind words! We’re glad to hear that you found the advice helpful and practical. Our team always aims to provide professional and supportive service, and your feedback truly means a lot to us. We appreciate your trust and look forward to assisting you again in the future.
Warm regards,
Rona
Dr.Online Assistance
Super quick and easy consultation with a GP
I required a GP consultation to get a prescription. It was on a Friday evening and I had no choice to get a local GP until the following Tuesday as Monday was public holiday, I found Dr Online searching in google, I booked a Video Consultation super easy, 15 minutes afterwards I was in a video call with the GP, I explained what I required, and after a few questions, I had my prescription in my local pharmacy. GP was professional and friendly. Very good service
30 January 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Hector,
Thank you very much for your detailed feedback! We’re delighted to hear that you were able to arrange a video consultation quickly and easily, especially during a busy holiday period when local options were limited. It’s great to know the GP was professional and friendly, and that your prescription reached your local pharmacy without delay. We truly appreciate you sharing your experience and are glad we could provide timely and convenient support when you needed it most.
Warm regards,
Rona
Dr.Online Assistance
Reply from Dr.Online - Ireland
Dear Sarah,
Thank you for your wonderful feedback! We’re delighted to hear you found our service efficient, fast, professional, and friendly. We truly appreciate your support.
Warm regards,
Rona
Dr.Online Assistant
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