I had an episodic sciatica. I thought Dr Naeem was excellent. She was searching and extremely thorough in all of her questions. I was in great pain and she treated me very sympatheticially. This is... See more
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Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... See more
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I had a really positive experience with DrOnline, especially with Dr Hira Naeem. The whole process was quick, easy and affordable, and she was thorough in asking questions and genuinely seemed to lis... See more
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Super efficient and friendly service. Dr. Hira Naeem resolved my initial request as well as gave extremely helpful recommendations for future. Way more convenient than standard (in person) GP servi... See more
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Company details
- #3 of 3 best companies in Home Health Care Service
- #1 of 1 best companies in Child Health Care Center
- #7 of 7 best companies in Doctor
- #2 of 2 best companies in Mental Health Service
- #2 of 2 best companies in Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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fantastic attention super quick response
Very quick service
24 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Karen,
Thank you for your feedback!
We’re so pleased to hear that you found our service very quick. Providing efficient and reliable care is important to us, and we’re glad we could meet your expectations.
If you ever need us again, we’re here to help.
Warm regards,
Rona
Dr.Online Assistant
Rapid response and effective remedy.
This was my first time using the Dr.Online -Ireland service. I was very impressed by the speedy response, despite my error in typing an incorrect digit in my phone number. I received a prescription to a nearby pharmacy and I am feeling the benefit a day later.
27 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Liam,
Thank you so much for sharing your experience, especially as a first-time user of our service.
We’re delighted to hear that you were impressed with the speedy response, and we truly appreciate your understanding regarding the small phone number error. We’re also glad your prescription reached a nearby pharmacy without issue and that you’re already feeling the benefit.
If you ever need us again, we’ll be more than happy to assist you.
Warm regards,
Rona
Dr.Online Assistant
Quick and efficient.
27 February 2026
Reply from Dr.Online - Ireland
Dear Romainy,
Thank you for your feedback!
We’re delighted to hear that you found our service quick and efficient. That’s exactly the experience we aim to provide for every patient.
If you ever need assistance again, we’re always here to help.
Warm regards,
Rona
Dr.Online Assistant
Quick easy…
Quick easy service,diagnosed,prescription sent also received doctor sick note in space of 5 minutes.I was relieved to avail of this convenient way of seeing a doctor on a video call to discuss my issue.
Thank you
22 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Karen,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found the service quick and easy, and that everything — from diagnosis to prescription and sick note — was handled so promptly. It’s great to know the video consultation provided a convenient and reassuring way for you to discuss your concerns.
Your kind words mean a lot to us. Thank you for choosing our service, and we’re here whenever you need us again.
Warm Regards,
Naomi, Dr.Online Assistant
Attentive and caring
Attentive and caring. Prompt response. Lots of empathy.
22 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Yvonne,
Thank you for your lovely review.
We’re so pleased to hear that you felt the doctor was attentive, caring, and empathetic, and that you received a prompt response. Providing compassionate care and making patients feel heard and supported is at the heart of what we do.
We truly appreciate you taking the time to share your experience.
Warm Regards,
Naomi, Dr.Online Assistant
Fantastic service
Fantastic service. Doctor was great, very helpful and gave very good advice.
21 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Lucy,
Thank you for your fantastic review!
We’re so pleased to hear that you had a great experience and found the doctor helpful and informative. Providing clear advice and supportive care is always our priority.
We truly appreciate your kind words and look forward to helping you again whenever you need us.
Warm Regards,
Naomi, Dr.Online Assistant
Booked an appointment
Booked an appointment, spoke with the doctor within minutes.
Super efficient, prescription emailed to pharmacy and really for collection in minutes
Excellent service
20 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Alice,
Thank you for your positive feedback. We’re delighted to hear that you found the service efficient and that your prescription was processed quickly. We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Naomi, Dr.Online Assistant
So quick and straightforward
20 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Katie,
Thank you for your feedback. We’re delighted you found the process quick and straightforward, and we really appreciate your support.
Best Regards,
Naomi, Dr.Online Customer Support
I was attended very quick and that's…
I was attended very quick and that's was nice! Maybe I miss a video call so I can show my problem and would feel a bit better. But anyway, fantastic attention and super quick response. Love this
20 February 2026
Reply from Dr.Online - Ireland
Dear Javier,
Thank you for your feedback. We’re glad you appreciated the quick attention and service, and we really value your suggestion about video calls — we’re always looking for ways to improve the experience. We appreciate your support and look forward to assisting you again in the future.
Warm Regards,
Naomi, Dr.Online Customer Support
I had a really positive experience with…
I had a really positive experience with this online GP service. The process was straightforward from start to finish — booking was quick, the consultation was on time, and the doctor took the time to listen carefully and explain everything clearly. I felt taken seriously and not rushed, which made a big difference. The treatment plan was practical and easy to follow, and any prescriptions or follow-up instructions were organised efficiently. Overall, a convenient and reassuring way to access medical care, especially when you need advice promptly.
19 February 2026
Reply from Dr.Online - Ireland
Dear Corina,
Thank you so much for your kind feedback. We’re delighted to hear that you found the process smooth, the consultation timely, and the care attentive and clear.
Your comments mean a lot to us. We’re always here if you need us again.
Warm regards,
Rona
Dr.Online Assistant
Quick appointment
9 February 2026
Reply from Dr.Online - Ireland
Dear Rachel
Thank you for your feedback! We’re glad you were able to get a quick appointment and that the process was convenient for you. We appreciate your support and are always here whenever you need assistance.
Warm regards,
Rona
Dr.Online Assistant
Very quick and easy to use
Very quick and easy to use . Doctor was helpful and prescription emailed to my chemist . Excellent service
8 February 2026
Reply from Dr.Online - Ireland
Dear Emma,
Thank you for your wonderful feedback! We’re glad to hear that the process was quick and easy to use, and that the doctor was helpful throughout your consultation.
We’re also pleased that your prescription was sent promptly to your chemist. Your kind words mean a lot to us, and we’re happy we could provide you with excellent service.
Warm regards,
Rona
Dr.Online Assistant
Fantastic doc service
We had positive experience with the doctor and pediatrician and could not recommend them more.very helpful and kind doctors . However, after booking and paying for second gp consultation I was advised via email that pediatrcian consultation was required instead of gp . A link was provided, prompting another payment. My child had a pediatrcian consultation but I was not refunded for gp payment.
3 February 2026
Reply from Dr.Online - Ireland
Dear Customer,
Thank you for sharing your experience. We’re delighted to hear you had a positive experience with both the doctor and the pediatrician and that you found them helpful and kind.
We’re very sorry for the confusion and inconvenience caused regarding the second booking and payment. This is certainly not the experience we want for our patients. Please contact our support team with your details so we can review this and arrange the appropriate refund as quickly as possible. We truly appreciate you bringing this to our attention.
Warm Regards,
Naomi, Dr.Online Assistant
Quick easy and available at a time that…
Quick easy and available at a time that suited me
10 February 2026
Reply from Dr.Online - Ireland
Dear Sharon,
Thank you for your feedback! We’re glad to hear the service was quick, easy, and available at a time that suited you. We appreciate you taking the time to share your experience.
Warm regards,
Rona
Dr.Online Assistant
Very quick and easy!
1 February 2026
Reply from Dr.Online - Ireland
Dear Customer,
Thank you for your feedback! We’re delighted to hear you found the service quick and easy. We really appreciate your support and hope to assist you again soon 😊
Warm Regards,
Naomi, Dr.Online Assistant
The GP was so friendly and attentive…
The GP was so friendly and attentive during the call. I felt very comfortable speaking with her and her help and advice was great. I would highly recommend Dr.Online. As a result of my referral I got a very quick appointment for my MRI. Thank you so much.
31 January 2026
Reply from Dr.Online - Ireland
Dear Sarah,
Thank you so much for your wonderful feedback! We’re delighted to hear that you felt comfortable and well supported during your call, and that the GP’s advice was helpful.
We’re also glad your referral helped you get a quick MRI appointment. Thank you for recommending Dr. Online — we truly appreciate your support 😊
Warm Regards,
Naomi, Dr.Online Assistant
MINUS RATING for Dr Online.ie
If I could give a MINUS rating, I would.
Re edited to add- continuing barrage of emails from Rona in Customer Sevice because I complained, with her justifying the 17 hour wait for a prescription as, well, it was sent at 1am , 17 hours later, which was under the 24hrs mentioned on their correspondence. I pointed out, again, to her that that the fact you might have to wait up to 24hrs is only disclosed AFTER you have paid for a so-called "quick" "easy" "fast" simple" access to GP from DrOnline.ie. (Quotes from their treatment page)
Zero star Update: Absolute joke of a service. Got a cheeky text saying scripts take from 2hrs to 24hrs to be approved so I sent them a screenshot from their own webpage that says "Quick Easy access" and "Fast reliable service" all in one three line text block. Nowhere does it say 24hr wait for script. Too late for me to fill script Saturday, and pharmacy closed Sundays. Waste. Of. Money. Raging!
Waiting hours and counting for a prescription that's a simple matter, not a controlled drug situation. Local pharmacy nominated will close shortly so i'll have the whole weekend unwell without the medication. Waste of money on a service not fit for purpose. So disappointing.
7 February 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear B. H.,
Thank you for your review. We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
We have tried to locate your booking, but unfortunately we cannot find any appointment under the details provided. Can you share further details with us via Trustpilot (link sent) and we will come back to you.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Dear Customer,
We appreciate your kind words, do not hesitate to contact us in case of anything else:)
Warm Regards,
Naomi, Dr.Online Assistant
Super quick and easy consultation with a GP
I required a GP consultation to get a prescription. It was on a Friday evening and I had no choice to get a local GP until the following Tuesday as Monday was public holiday, I found Dr Online searching in google, I booked a Video Consultation super easy, 15 minutes afterwards I was in a video call with the GP, I explained what I required, and after a few questions, I had my prescription in my local pharmacy. GP was professional and friendly. Very good service
30 January 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Hector,
Thank you very much for your detailed feedback! We’re delighted to hear that you were able to arrange a video consultation quickly and easily, especially during a busy holiday period when local options were limited. It’s great to know the GP was professional and friendly, and that your prescription reached your local pharmacy without delay. We truly appreciate you sharing your experience and are glad we could provide timely and convenient support when you needed it most.
Warm regards,
Rona
Dr.Online Assistance
Amazing service
Quick and easy when your in so much pain you don’t have to leave your bed
30 January 2026
Reply from Dr.Online - Ireland
Dear reviewer,
Thank you for your feedback! We’re really glad we could make things quick and easy for you, especially when you weren’t feeling well enough to leave your bed. Wishing you a speedy recovery 💙
Warm regards,
Rona
Dr.Online Assistant
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