I had an episodic sciatica. I thought Dr Naeem was excellent. She was searching and extremely thorough in all of her questions. I was in great pain and she treated me very sympatheticially. This is... See more
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Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... See more
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I had a really positive experience with DrOnline, especially with Dr Hira Naeem. The whole process was quick, easy and affordable, and she was thorough in asking questions and genuinely seemed to lis... See more
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Super efficient and friendly service. Dr. Hira Naeem resolved my initial request as well as gave extremely helpful recommendations for future. Way more convenient than standard (in person) GP servi... See more
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Company details
- #3 of 3 best companies in Home Health Care Service
- #1 of 1 best companies in Child Health Care Center
- #7 of 7 best companies in Doctor
- #2 of 2 best companies in Mental Health Service
- #2 of 2 best companies in Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.2
Great
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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fast convenient professional GP
Reply from Dr.Online - Ireland
Hello Molly,
Thank you for your kind feedback! We’re really pleased to hear that you found the service reassuring, professional, and accessible. We appreciate you taking the time to share your experience!
Best Regards,
Naomi, Dr.Online Assistant
I had a very disappointing experience…
I had a very disappointing experience with this GP service.
I was charged €45 for a phone consultation that lasted only a couple of minutes in total. The first call was ended abruptly, and I had to call back myself. Overall, I had very little time to explain my situation properly, and the consultation felt rushed and lacking engagement from the doctor.
I also left the consultation without clear information about my prescription. The medication name and instructions were not clearly communicated, which is unacceptable in a medical context.
Additionally, I specifically mentioned that I work as a delivery van driver and needed treatment that would not affect my ability to drive safely. I am not confident that this was properly taken into account.
Overall, I feel the service was poor value for money and not up to a reasonable standard of medical care. I would not expect a consultation of this quality for the price charged.
I hope the provider takes this feedback seriously and improves their service.
15 April 2026
Reply from Dr.Online - Ireland
Dear Ruben,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We sincerely apologise that your consultation did not meet your expectations and that you felt the call was rushed and lacking in clear communication. We understand how important it is for patients to have enough time to explain their concerns and to receive clear guidance regarding treatment and prescriptions.
We also appreciate your comments regarding your work circumstances and the importance of ensuring any treatment takes this into account.
Please be assured that your feedback is being taken seriously. A member of our Customer Service team will contact you shortly to follow up and assist you further.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Fast and Efficient
Fast, Efficient, and didn't cost an arm and a leg.
I opened the site up to book an appointment after work and was expecting to be booking for AT LEAST a day or two in advance. I had my prescription within the hour. I had a phone appointment 45 minutes after I opened the website and 15 minutes later my pharmacy confirmed they'd received the script and I could come pick it up now.
During the call it was clear the doctor has reviewed what the form said my reason for booking was, she asked follow up questions, confirmed I'd no allergies, and asked about my current medications etc. She diagnosed me and forwarded my prescription to my chosen pharmacy.
I actually had to take a minute after it all was over and done because I've genuinely never had as fast and easy a medical appointment in my life (And I've had "free" doctors appointments through insurance) 10/10
15 April 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Clara,
Thank you for such a detailed and thoughtful review! We’re really pleased to hear that the process was fast, efficient, and straightforward for you, and that everything from booking to receiving your prescription at the pharmacy went smoothly within such a short time.
It’s great to know the doctor was thorough in reviewing your information, asked the right follow-up questions, and ensured everything was handled safely and carefully before prescribing. We’re especially glad the overall experience felt smooth and reassuring for you.
We truly appreciate you taking the time to share your experience and your recommendation!
Warm Regards,
Naomi, Dr.Online Customer Support
Absolutely terrible
Absolutely terrible. My consultation started 15 minutes late, the doctor was professional and very good. My prescription was to be at my chemist in an hour. I was traveling so needed it. The script did not arrive. I could have gone to the local Dr for 20€. Terrible service and a total waste of money
14 April 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Robert,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We sincerely apologise for the delay in your consultation and for the inconvenience caused regarding your prescription. We understand how important it is to receive timely treatment, especially when travelling.
Following a review of your case, we can confirm that the prescription was sent to the pharmacy approximately 15 minutes after your consultation and was collected on the same morning.
We appreciate your feedback, and your comments will be reviewed internally to help us improve our service and communication.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Besides being 15 min over the…
Besides being 15 min over the appointment time, the Dr was professional and helped me out
10 April 2026
Reply from Dr.Online - Ireland
Dear Jo Ann,
Thank you for your feedback! We appreciate your patience regarding the slight delay and are glad to hear that the doctor was professional and able to help you. Your experience is important to us, and we truly value your support 😊
Warm regards,
Rona
Dr.Online Assistant
Questionnaire is clear and simple to…
Questionnaire is clear and simple to fill in. The appointment time is always adhered to. A quick phone and my prescription is sent to the chemist. The entire experience is so convenient
6 April 2026
Reply from Dr.Online - Ireland
Dear Shauna,
Thank you for your wonderful feedback! We're delighted to hear that you found the questionnaire clear and easy to complete, and that your appointments run on time. It's great to know the process—from consultation to prescription—was smooth and convenient for you. We truly appreciate your support 😊
Warm regards,
Rona
Dr.Online Assistant
Reply from Dr.Online - Ireland
Dear AnnMarie,
Thank you for your great feedback! We're glad you found the service professional and efficient, with a clear and straightforward approach. We truly appreciate your support 😊
Warm regards,
Rona
Dr.Online Assistant
Amazing
Amazing
Stress free booked the appointment
Was seen by gp and perscription was sent to pharmacy
Very reasonable . Would recommend and i will use this service again if needed
12 April 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your wonderful feedback! We're delighted to hear that your experience was smooth and stress-free—from booking your appointment to being seen by the GP and having your prescription sent to the pharmacy. It's great to know you found the service reasonably priced as well. We truly appreciate your recommendation and look forward to assisting you again in the future 😊
Warm regards,
Rona
Dr.Online Assistant
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback! We're so pleased to hear you found the service easy, fast, and super. We truly appreciate your support 😊
Warm regards,
Rona
Dr.Online Assistant
I needed a GP as early as possible as I…
I needed a GP as early as possible as I had been up all night in pain and they were the only ones with very early appointments 6:45am which was great. The Doctor was very helpful and listened and advised extremely well. Had my prescription in the pharmacy ready when they opened.
10 April 2026
Reply from Dr.Online - Ireland
Dear Susan,
Thank you for sharing your experience! We're really glad we could provide you with an early appointment when you needed it most. It’s great to hear that the doctor was helpful, listened carefully, and provided clear advice, and that your prescription was ready promptly at the pharmacy. We truly appreciate your kind feedback and hope you're feeling much better now 😊
Warm regards,
Rona
Dr.Online Assistant
a 10 experience
Easy to book, efficient, punctual. Dr. Hira was really nice and understood my situation perfectly. Something to highlight is that there was a lot of availability on the same day to book, which makes it convenient in case you have an urgency. I'll use the service again 100%.
8 April 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Laia,
Thank you so much for your wonderful feedback! We're delighted to hear that you found the booking process easy and the service efficient and punctual. It's great to know that Dr. Hira made you feel understood and well cared for. We're also glad the same-day availability was helpful during your urgent need. We truly appreciate your trust and look forward to assisting you again 😊
Warm regards,
Rona
Dr.Online Assistant
The consultation it was very fast
9 April 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Taina,
Thank you for your feedback! We're glad to hear the consultation was quick and efficient. We truly appreciate your support 😊
Warm regards,
Rona
Dr.Online Assistant
Excellent Service.
Very professional i would highly recommend this service to all who cannot access their own family doctor or those that do not have not have one.
9 April 2026
Reply from Dr.Online - Ireland
Dear Catherine,
Thank you for your thoughtful feedback! We’re delighted to hear that you found our service professional and would recommend us. It means a lot to know we can support those who may not have easy access to a family doctor. We’re always here whenever you need us.
Warm regards,
Rona
Dr.Online Assistant
The consultation with GP took just 2-3…
The consultation with GP took just 2-3 minutes . Not many questions from the GP regarding previous history or regarding symptoms . The consultation was quick but I wouldn’t regard it as being very thorough .
5 April 2026
Reply from Dr.Online - Ireland
Dear Cora,
We are very sorry to hear about your experience. This is not the level of service we aim to provide.
We understand your concerns regarding the short duration of the consultation and the limited discussion of your medical history and symptoms. Your feedback will be reviewed internally to ensure our clinical standards are consistently met.
Thank you for taking the time to share your experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Prompt response for an appointment
Prompt response for an appointment; an understanding GP
6 April 2026
Reply from Dr.Online - Ireland
Dear Timothy,
Thank you for your kind feedback! We're pleased to hear that you received a prompt response and found the GP understanding. We truly appreciate your support and are glad we could help!
Warm regards,
Rona
Dr.Online Assistant
Reply from Dr.Online - Ireland
Dear Etain,
Thank you for your kind words! We're delighted to hear that you found our service fast, efficient, and easy to use. We truly appreciate your support!
Warm regards,
Rona
Dr.Online Assistant
SO FAST!!!!
SO FAST!!!!
BOOKED 15 MINUTES BEFORE CONSULTATION
SIMPLE OPERATING SYSTEM TO FOLLOW
13 MINUTES WAIT
SAW THE DOCTOR VIA CAMERA
LOVED IT
7 April 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Aidan,
Thank you so much for your amazing feedback! We're thrilled to hear that you had such a fast and seamless experience—from booking just minutes before your consultation to seeing the doctor via camera. It’s great to know you found the system simple and efficient. We truly appreciate your support and are so glad you loved the service!
Warm regards,
Rona
Dr.Online Assistant
It quick and easy to navigate
It quick and easy to navigate, thus avoiding long waiting periods in a GP Surgery
7 April 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Gerard,
Thank you for your kind feedback! We're glad to hear that you found our service quick and easy to navigate, helping you avoid long waiting times typically experienced in a GP surgery. We truly appreciate your support!
Warm regards,
Rona Dr.Online Assistant
I had to call the doctor online to let…
I had to call the doctor online to let them know that the GP hadn’t called me back. After an hour, she finally called me, but she didn’t send the prescription to the pharmacy, so I had to call again to get it sorted.
Doctor: Dr. Hira Naeem
7 April 2026
Reply from Dr.Online - Ireland
Dear Kim,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We sincerely apologise for the delay in your consultation and for the inconvenience caused by the prescription not being sent to the pharmacy as expected, which required you to contact us again. Fortunately, this has now been resolved, as the prescription has been sent and collected. We understand how frustrating this must have been.
Your comments will be reviewed internally to help us improve our communication and the overall patient experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Fast and good.
6 April 2026
Reply from Dr.Online - Ireland
Thank you for your feedback! We're glad you found the service fast and good. We appreciate your support and look forward to assisting you again whenever you need us.
Best Regards,
Naomi, Dr.Online Customer Support
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