I had an episodic sciatica. I thought Dr Naeem was excellent. She was searching and extremely thorough in all of her questions. I was in great pain and she treated me very sympatheticially. This is... See more
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Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... See more
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I had a really positive experience with DrOnline, especially with Dr Hira Naeem. The whole process was quick, easy and affordable, and she was thorough in asking questions and genuinely seemed to lis... See more
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Super efficient and friendly service. Dr. Hira Naeem resolved my initial request as well as gave extremely helpful recommendations for future. Way more convenient than standard (in person) GP servi... See more
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Company details
- #3 of 3 best companies in Home Health Care Service
- #1 of 1 best companies in Child Health Care Center
- #7 of 7 best companies in Doctor
- #2 of 2 best companies in Mental Health Service
- #2 of 2 best companies in Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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fantastic attention super quick response
Reply from Dr.Online - Ireland
Dear Sue,
Thank you for your feedback! We're glad to hear you found the service quick and easy to use. We truly appreciate your support!
Warm regards,
Rona
Dr.Online Assistant
Fantastic Experience
I had a videocall with the Dr. Muhammad Gahznain and he was very professional. He gave the the dermatology letter that I needed immediately after the visit. Fantastic experience!
27 April 2026
Reply from Dr.Online - Ireland
Dear Chiara,
Thank you for your kind feedback! We’re delighted to hear that your video consultation with Dr. Muhammad Gahznain was a positive experience. It’s great to know that he was professional and able to provide your dermatology letter promptly. We truly appreciate you taking the time to share your experience!
Warm regards,
Rona
Dr.Online Assistant
Quick and easy
Very quick and easy to make appointment, the doctor I spoke with was very understanding and issued me a medical certificate and prescription.
24 April 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback! We’re delighted to hear that you found the appointment process quick and easy, and that the doctor was understanding during your consultation. It’s great to know your medical certificate and prescription were provided promptly. We truly appreciate you sharing your experience!
Warm regards,
Rona
Dr.Online Assistant
Really happy with booking experience…
Really happy with booking experience and response time.
20 April 2026
Reply from Dr.Online - Ireland
Dear Darren,
Thank you very much for your feedback. We are pleased to hear that you were happy with the booking experience and our response time.
We truly appreciate you taking the time to share your positive experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Dear Breeda,
Thank you very much for your feedback. We are glad to hear that you had a positive experience, with no waiting time, a helpful and understanding doctor, and a quick resolution.
We truly appreciate you taking the time to share your experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Thank you for your feedback! We’re glad to hear you find our service reliable and responsive. Providing quick and helpful support is a top priority for us, and we truly appreciate your trust.
Best Wishes,
Naomi, Dr.Online Customer Support
Reply from Dr.Online - Ireland
Dear Una Kay,
Thank you for your feedback! We’re really glad to hear that the appointment was quick and that the doctor was helpful and informative. We appreciate you taking the time to share your experience!
Best Regards,
Naomi, Dr.Online Assistant
Be accurate when you respond.
This is in response to your feedback of Wednesday. Your feed back is appreciated but also inaccurate with regards to what actually happened. My 09:45 consultation did not start until 10:01 on Tuesday. The doctor said my script would be to the chemist in an hour. It got there eventually at 11:35 when I phoned your helpline who also called the chemist. That is not 15 minutes is it. If you want to rebuttal my complaint and comments please pay me the courtesy of being accurate.
15 April 2026
Reply from Dr.Online - Ireland
Dear Robert,
Thank you for your clarification and for taking the time to respond further.
We appreciate you bringing these details to our attention and apologise for the inaccuracy in our previous reply. We understand the importance of providing clear and accurate information, particularly when addressing your concerns.
We are sorry for the delays you experienced and for any additional frustration caused by our earlier response. Your feedback has been noted and will be reviewed internally.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Very good experience with Dr online
Very good experience with Dr online, quick appointment, call back and prescription sent to my local pharmacy.
13 April 2026
Reply from Dr.Online - Ireland
Dear John,
Thank you for your feedback! We’re really pleased to hear you had a very good experience with Dr Online, and that the quick appointment, call back, and prompt prescription to your local pharmacy all went smoothly. We appreciate you taking the time to share this!
Warm Regards,
Naomi, Dr.Online Customer Support
Great service
Great service. Great availability and quick at arranging appointments. Dr is brilliant, listens gives advice but also respects your decision.
15 April 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Sarah,
Thank you for your kind feedback! We’re delighted to hear that you found the service easy to access with quick appointment availability, and that the doctor was attentive, supportive, and respectful of your decisions while providing helpful advice. We really appreciate you sharing your experience!
Warm Regards,
Naomi, Dr.Online Assistant
A good experience
A good experience. Quick appointment.Prescription sent directly to chosen chemist
13 April 2026
Reply from Dr.Online - Ireland
Dear Mark,
Thank you for your feedback! We’re really glad to hear you had a good experience, with a quick appointment and a prescription sent directly to your chosen chemist. We appreciate you taking the time to share this!
Warm Regards,
Naomi , Dr.Online Customer Support
Quick and affordable, slight delay
Pretty good experience with Dr.Online. I was able to book an appointment the same day and it was cheaper than I expected.
I did have to wait about 30 minutes after my scheduled time to actually speak with the doctor, which was a bit annoying. But once I got through, everything was sorted quickly.
Overall, handy service and I’d use it again.
14 April 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Angel,
Thank you for your feedback, and we are sorry to hear about the delay you experienced. This is not the level of service we aim to provide.
We sincerely apologise for the waiting time before your consultation, and we are glad to hear that once the appointment started, everything was resolved efficiently.
We appreciate your positive comments and your willingness to use our service again. Your feedback will be reviewed internally to help us improve our scheduling and overall patient experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Quick and prompt response
12 April 2026
Reply from Dr.Online - Ireland
Dear Jonnie,
Thank you for your feedback! We're glad to hear you found our service quick and prompt. We appreciate your support!
Warm regards,
Rona
Dr.Online Assistant
Quick response
Quick response, no waiting for an appointment and prescription sent to my local chemist. Very good service!
17 March 2026
Reply from Dr.Online - Ireland
Dear Margaret,
Thank you for your kind feedback! We're delighted to hear that you found the service quick and convenient, with no waiting time and a seamless prescription process. Providing efficient and reliable care is our priority, and it's great to know we met your expectations. We look forward to assisting you again whenever you need us!
Warm Regards,
Naomi, Dr.Online Assistant
I booked and paid for my appointment…
I booked and paid for my appointment but got no call. I didn’t receive a response until the following morning.
While my appointment was rearranged, I was not happy with the call with the doctor. The doctor was short and unfriendly.
I won’t be using this service again.
14 April 2026
Reply from Dr.Online - Ireland
Dear Aoife,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We sincerely apologise that you did not receive your initial call as scheduled and for the delay in our response until the following morning. We also regret to hear that your subsequent consultation did not meet your expectations and that you found the interaction with the doctor unsatisfactory.
We understand your disappointment, and your comments will be reviewed internally to help us improve both our scheduling and the quality of patient experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Dear Katie,
Thank you for your lovely feedback! We're really pleased to hear you found the service efficient and quick. We appreciate you taking the time to share your experience and look forward to helping you again in the future!
Warm Regards,
Naomi, Dr.Online Assistant
Quick and reliable!
11 April 2026
Reply from Dr.Online - Ireland
Dear Andrew,
Thank you for your kind words! We're glad you found our service quick and reliable. We truly appreciate your support and look forward to assisting you again 😊
Warm regards,
Rona
Dr.Online Assistant
Quick service & no long waiting
Quick service, listened to symptoms & prescription sent to pharmacy.
10 April 2026
Reply from Dr.Online - Ireland
Dear Sue,
Thank you for your great feedback! We're glad to hear you found the service quick and that the doctor took the time to listen to your symptoms carefully. We're also pleased the prescription was sent promptly to your pharmacy. We appreciate your support 😊
Warm regards,
Rona
Dr.Online Assistant
Questionnaire is clear and simple to…
Questionnaire is clear and simple to fill in. The appointment time is always adhered to. A quick phone and my prescription is sent to the chemist. The entire experience is so convenient
6 April 2026
Reply from Dr.Online - Ireland
Dear Shauna,
Thank you for your wonderful feedback! We're delighted to hear that you found the questionnaire clear and easy to complete, and that your appointments run on time. It's great to know the process—from consultation to prescription—was smooth and convenient for you. We truly appreciate your support 😊
Warm regards,
Rona
Dr.Online Assistant
Reply from Dr.Online - Ireland
Dear Colin,
Thank you for your kind feedback! We're glad to hear you received a quick response and felt truly listened to. Providing attentive and timely care is very important to us. We appreciate your support 😊
Warm regards,
Rona
Dr.Online Assistant
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