I had an episodic sciatica. I thought Dr Naeem was excellent. She was searching and extremely thorough in all of her questions. I was in great pain and she treated me very sympatheticially. This is... See more
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The experience was relatively positive. Very quick and efficient. However the doctor was not very warm. No demonstration of empathy or care, but we got what we wanted which was a prescription in a tim... See more
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Very satisfied, quick and easy way to see a specialist. I was very impressed with my doctor, was quick to understand the issue and provide next steps and comprehensive care plan. I would have spent we... See more
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I had a really positive experience with DrOnline, especially with Dr Hira Naeem. The whole process was quick, easy and affordable, and she was thorough in asking questions and genuinely seemed to lis... See more
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Company details
- #3 of 3 best companies in Home Health Care Service
- #1 of 1 best companies in Child Health Care Center
- #7 of 7 best companies in Doctor
- #2 of 2 best companies in Mental Health Service
- #2 of 2 best companies in Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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reliable fast and efficient service
Rang on time and very understanding and…
Rang on time and very understanding and helpful
13 August 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that the doctor contacted you on time and that you found the consultation understanding and helpful.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Excellent experience
Had a straightforward problem. Dr listened, discussed appropriately and prescribed an effective drug I have taken before. I would have been much more uncomfortable if I had had to wait till tomorrow. I was very satisfied.
13 August 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you very much for taking the time to share your experience.
We are delighted to hear that you had a positive consultation and that the doctor listened carefully, discussed your concerns and was able to provide an appropriate treatment.
We are particularly pleased that our service allowed you to receive the support you needed without having to wait until the following day.
Thank you for choosing Dr.Online and for your kind feedback.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
The Dr was excellent
The Dr was excellent
100% happy with her and her communication was superb
Big thank you
13 August 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you very much for your wonderful feedback!
We are delighted to hear that you were so pleased with your consultation and that you found the doctor excellent, particularly in terms of communication.
We truly appreciate your kind words and will be sure to share your feedback with our medical team.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Avoid, scammers
Very bad doctors, had a consultation for a sick cert with Dr Anum where she told me she couldn’t issue it which is fair enough, but told me I would get a refund when I asked. I followed up to be told me I wouldn’t get a refund because she marked it as complete, the phone call was 56 seconds. After much back and forth I’ve just had to open a dispute with my bank. Find it extremely deceptive for her to agree to a refund and then go mark it as complete knowing I wouldn’t get it then. Greedy greedy people
3 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
We have attempted to locate your booking; however, unfortunately, we have been unable to find an appointment under the details provided.
If you could share some additional information with us via Trustpilot using the secure link we have sent, we will be happy to investigate your case further, review the circumstances surrounding your consultation and refund request, and come back to you as soon as possible.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Mixed feelings about this service.
Mixed feelings about this service.
What I liked:
Availability: being able to book a call with a doctor at any time was super convenient.
Excellent Customer Support: the response time from the support team was fantastic, and they solved my issue very quickly.
What I didn't like:
Incomplete Treatment Plan, I was only prescribed antibiotics, which weren't enough on their own. I had to manage my symptoms myself with paracetamol and other over the counter medicine.
Prescription Mishap: The doctor forgot to send my prescription to the pharmacy after our call. Thankfully, customer service stepped in and sorted it out right away, but it was still an extra hassle when I wasn't feeling well.
Lack of Holistic Care: The doctor didn't check if I was actually fit to work. I felt terrible and had to drag myself through the week until I eventually took Friday off just to avoid the hassle of needing a sick note.
If you asked me whether I’d book again, I'm honestly not sure. Great customer service, but the medical care itself felt a bit rushed and incomplete.
29 July 2026
Reply from Dr.Online - Ireland
Dear Monika,
Thank you for taking the time to share such detailed feedback. We are sorry that your experience did not fully meet your expectations, and we apologise for the inconvenience caused.
We have reviewed your concerns with the doctor. The antibiotic prescribed was based on the symptoms you presented during your consultation. We understand that recovery times can vary, and we are sorry if the expected timeframe and options for managing your symptoms while the medication took effect were not explained clearly enough.
Regarding the prescription, the doctor confirmed that it was unfortunately not sent immediately after your consultation due to an oversight. Once this was brought to our attention, it was sent directly to your pharmacy without further delay. We sincerely apologise for the additional inconvenience this caused.
We also understand your concerns regarding the sick certificate. The doctor has confirmed that, where clinically appropriate, a sick certificate can be issued when a patient is unwell and unable to work. We are sorry that you felt you had to manage this situation on your own and that this was not addressed during your consultation.
We are pleased that our Customer Service team was able to respond promptly and resolve the prescription issue. We appreciate your feedback regarding both the medical consultation and the support you received, as it helps us identify where we can improve.
Thank you again for sharing your experience with us.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Dr Online is great for day to day things
Very easy to get information from the Doctor online- very helpful and informative
11 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you found our service easy to use and that the doctor was helpful and informative during your consultation.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great Service ,Dr Muhammad was…
Great Service ,Dr Muhammad was absolutley amazing , quick , empathetic and sent the prescription straight away !saved me from hassel
8 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that Dr Muhammad provided you with such an excellent experience. It’s great to know that you found him quick, empathetic and efficient, and that your prescription was sent promptly.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you found the doctor helpful and that everything was explained clearly during your consultation.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Asked before I had my appointment could…
Asked before I had my appointment could the dr give an emergency letter for mri in Beaumont hospital and was told yes! Went with the letter and was told by Beaumont no such thing exists a dr can’t just order an emergency mri in Beaumont hospital. I’ve paid for a service that does not know the knowledge of such procedures! Have asked for a refund and been refused. I even have the screenshot from the conversation of me specifically asking for an emergency letter for Beaumont hospital. UPDATE: Here is the reference number you had at asked for it up to now,I’ve been on what’s app disputing this so it’s not new! This was my last resort coming on here. [Order #454332] (14/04/2026) UPDATE!! I have a screenshot of the conversation in which I asked would the letter cover an emergency MRI in Beaumont and eas told yes!! No such thing exists so why say yes and issue a letter for something that does not exist! Unfortunately there is no way for me to update the screenshot the txt message here??? Your reply to me about I should check with the hospital if they accept the letter is stupid! You should know fully the services you are selling.so basically you’ll take money and not know if it’s any good? I specifically mentioned the hospital and service requirement UPDATED: Thank you for understanding my situation and thank you for resolving the problem
14 April 2026
Unprompted review
Reply from Dr.Online - Ireland
UPDATE - 10/08/2026
Dear Reviewer,
Thank you for your feedback, and we are sorry that you were left with this perception of our service.
After reviewing your case in more detail, we acknowledge that some incorrect information was provided to you before your consultation. The link provided to you was also incorrect, as it was a self-referral link and did not correspond to the service you were enquiring about. We sincerely apologise for this miscommunication.
We understand that you specifically asked about obtaining a letter to attend the A&E department and were not seeking treatment through the consultation itself. Unfortunately, the information provided to you beforehand created an expectation that the letter would be accepted by Beaumont Hospital.
Although the consultation took place and the doctor issued the requested letter, we recognise that the information provided to you before booking was not sufficiently clear or accurate. We apologise for the confusion and frustration this caused.
Your feedback has been noted and will be reviewed internally to help prevent similar situations in the future.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
-----""-----""-----""-----""-----""-----""-----""-----""-----""-----""-----
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
We have attempted to locate your booking; however, unfortunately, we have been unable to find an appointment under the details provided.
If you could share some additional information with us via Trustpilot using the secure link we have sent, we will be happy to investigate your case further and come back to you as soon as possible.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Couldn’t get an appointment with my own…
Couldn’t get an appointment with my own doctor, so used the Dr.Online service. I found Dr. Hira Naeem excellent. Very professional, empathetic, listened to the medical background, current issues, very swiftly I came up with a plan of action and prescription issued minutes later. I would have been waiting days to see my own doctor. Very happy with the service provided.
5 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that Dr. Hira Naeem provided you with such a positive experience. It's great to know that you found the consultation professional, empathetic, and efficient, and that you were able to receive a prompt treatment plan and prescription when you needed it.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Terrible experience
Terrible experience, waited 7 hours and 3 phone calls later to get my urgent prescription! Wouldn’t recommend
3 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
We have attempted to locate your booking; however, unfortunately, we have been unable to find an appointment under the details provided.
If you could share some additional information with us via Trustpilot using the secure link we have sent, we will be happy to investigate your case further and come back to you as soon as possible.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
The doctor NEVER rang!!
I am still waiting for the doctor to call me. He was due to call at 12:30pm but the call never happened. Absolutely horrendous service!
31 July 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We apologise for the perception of our service and understand how frustrating this situation must have been.
After reviewing your appointment, we can confirm that the doctor attempted to contact you at the scheduled time. However, the telephone number provided during the booking was incorrect, and the call could not be completed. We only opened your email containing the correct contact number after the consultation had taken place.
Fortunately, we were able to reschedule your appointment, and we hope that your consultation went well and that your concerns were successfully addressed.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great service and easy to book same-day…
Great service and easy to book same-day appointments
29 June 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that you found our service easy to use and that you were able to book a same-day appointment with ease.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Didn’t call me, took my money
They couldn’t tend to my issue,didn’t call me and still took my money and refuse to refund me.Avoid
6 July 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
We have attempted to locate your booking; however, unfortunately, we have been unable to find an appointment under the details provided.
If you could share some additional information with us via Trustpilot using the secure link we have sent, we will be happy to investigate your case further and come back to you as soon as possible.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Disrespectful communication
My video consultation lasted approximately 4–5 minutes and ended before I had the opportunity to ask all of my questions.
It was new booked consultation with same doctor and paid €55.
After the consultation, I sent a message to clarify my request because I was worried I may not have mentioned the name of the new pharmacy for the prescriptions, and I did not have enough time during the consultation to fully explain what I needed. I therefore sent a written explanation to avoid any misunderstanding.
The response I received was:
“I confirm Again if you failed to understand I already sent the prescription for the both. I don’t see there is any confusion now.”
I found this response dismissive and disrespectful.
On the day of the consultation, I was unwell and had a temperature. Even if there had been a misunderstanding on my part, I do not believe it is appropriate to be spoken to in this way.
I would appreciate more time during consultations to discuss my concerns and clearer, more respectful communication in future.
22 July 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We sincerely apologise that you felt the communication following your consultation was dismissive. We understand how important it is for patients to feel listened to and treated with respect, particularly when they are feeling unwell.
We have reviewed your concerns with the doctor, who informed us that during the consultation he confirmed that both prescriptions had been sent to the correct pharmacy.
Nevertheless, we are sorry that this was not your perception, and we appreciate you taking the time to share your experience. Your comments will be reviewed internally as part of our ongoing efforts to improve our communication and patient experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
I had a very disappointing experience
I had a very disappointing experience. I booked and paid for a doctor’s appointment, but I was never actually seen by the doctor. I was told that I would be referred to another healthcare professional, who would contact me shortly, but nobody called and I never received any link or follow-up.
I was also told that I would receive a refund and a confirmation email, but neither of these happened. I paid for a service that I did not receive, and the lack of communication and follow-through has been extremely frustrating. I would not recommend this service unless they significantly improve their customer support and refund process.
22 July 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We apologise for the frustration caused and understand your disappointment.
We can confirm that we replied to your email approximately one hour after receiving your complaint, advising that your refund request had already been submitted to the relevant department for review. Once the request has been assessed and, if approved, processed, you will receive a confirmation email.
Thank you for your patience while your request is being reviewed.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
I had a very disappointing experience
I had a very disappointing experience. I booked and paid for a doctor’s appointment, but I was never actually seen by the doctor. I was told I would be contacted by another healthcare professional, but nobody called me and I did not receive any link or follow-up.
I also have not received a refund for an appointment that was not provided. This was very frustrating, especially because I paid for a service that I never received. I would not recommend this service unless they improve their communication and refund process.
22 July 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We apologise for the frustration caused and understand your disappointment.
We can confirm that we replied to your email approximately one hour after receiving your complaint, advising that your refund request had already been submitted to the relevant department for review. Once the request has been assessed and, if approved, processed, you will receive a confirmation email.
Thank you for your patience while your request is being reviewed.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Extremely dissapointed
I paid €49 for the medical consultation, plus €10 for the sick leave certificate.
I had to contact you via WhatsApp because the doctor did not send me the certificate, even though I had already paid for it. After repeatedly following up, it was finally sent to me.
The next day, I contacted customer support again to ask if you could either add the official stamp to the certificate or send it directly to my employer. Without the stamp, or unless it is sent directly to my employer, I will not be paid for my sick leave.
After waiting three days for the stamped certificate, I have decided to leave a negative review because I am extremely disappointed with the service. I have paid everything that was required, yet your customer support team has been unable to send the certificate to my employer or even contact the doctor to resolve the issue.
It is absolutely unacceptable. You have received payment for your service, but because of this situation, I will not be paid for the days I was on sick leave.
12 July 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience. This is not the level of service we aim to provide.
We sincerely apologise for the frustration and inconvenience caused. Following our review, it appears there was a miscommunication regarding your request, and we are sorry that this delayed the resolution.
We can confirm that your medical certificate has now been stamped and sent as requested.
Thank you for bringing this matter to our attention. Your feedback is valuable and will help us improve our communication and service.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Excellent service
Excellent service. Easy to navigate booking and payment. Extremely professional doctor who was helpful and thorough. Prescription sent to my local pharmacy. Highly recommend
13 July 2026
Reply from Dr.Online - Ireland
Thank you very much for your wonderful feedback.
We are delighted to hear that you found the booking and payment process easy to use, and that you were pleased with the professionalism and thorough care provided by the doctor. We are also glad that your prescription was sent promptly to your local pharmacy.
Thank you for your recommendation. It means a great deal to our team.
Best regards,
Paulina Souto
Customer Service Representative
Great service.
Great service.
Had an appointment within 5 mins.
Doctor was very nice and professional.
My internet dropped out during the call and the doctor phoned me on the phone.
Super service
10 July 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that you were able to book an appointment so quickly and that you had such a positive experience with the doctor. It's great to know that the doctor was able to continue the consultation by phone when your internet connection dropped, ensuring you received the care you needed.
We truly appreciate your kind words and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
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