I had an episodic sciatica. I thought Dr Naeem was excellent. She was searching and extremely thorough in all of her questions. I was in great pain and she treated me very sympatheticially. This is... See more
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Review summary
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The experience was relatively positive. Very quick and efficient. However the doctor was not very warm. No demonstration of empathy or care, but we got what we wanted which was a prescription in a tim... See more
Company replied
Very satisfied, quick and easy way to see a specialist. I was very impressed with my doctor, was quick to understand the issue and provide next steps and comprehensive care plan. I would have spent we... See more
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I had a really positive experience with DrOnline, especially with Dr Hira Naeem. The whole process was quick, easy and affordable, and she was thorough in asking questions and genuinely seemed to lis... See more
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Company details
- #3 of 3 best companies in Home Health Care Service
- #1 of 1 best companies in Child Health Care Center
- #7 of 7 best companies in Doctor
- #2 of 2 best companies in Mental Health Service
- #2 of 2 best companies in Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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reliable fast and efficient service
Great service
Great service. Booked phone consultation online and the doctor called me 10 mns later. Comprehensive consultation and prescription sent to my local chemist.
16 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you for your wonderful feedback! We’re pleased to hear that the booking process was quick and easy, and that you received a thorough consultation and prompt support with your prescription. We really appreciate you taking the time to share your experience!
Warm regards,
Rona
Dr.Online Assistant
The doctor was nice and considerate
The doctor was nice and considerate. Contact at appointment time. When video didn't work out the doctor phoned instead which was appreciated.
16 August 2026
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you for your kind feedback! We’re delighted to hear that you found the doctor nice and considerate, and that they were able to contact you at your appointment time. We’re especially pleased that the doctor was able to call you when the video connection wasn’t working. We really appreciate you sharing
Warm regards,
Rona
Dr.Online Assistant
Doctor was very nice and considerate
Doctor was very nice and considerate. Phoned back when video call didn't work out.
16 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you for your kind feedback! We’re delighted to hear that you found the doctor nice and considerate. We’re also pleased that they were able to call you when the video consultation wasn’t possible. We really appreciate you sharing your experience!
Warm regards,
Rona
Dr.Online Assistant
Quick and really helpful !
14 August 2026
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you for your lovely feedback! We’re delighted to hear that you found the service quick and really helpful. We truly appreciate you taking the time to share your experience!
Warm regards,
Rona
Dr.Online Assistant
Use With Caution for Scheduling
I booked an appointment for a specific time. They called me at 6:40 a.m. on a Saturday when my appointment was in the afternoon. Could not reschedule my appointment and desperately needed medication. I would never recommend this service to anyone.
Edit: I was contacted and rescheduled, and I was able to get the medication I needed. This was a little bit rocky to get there, but it did end up working out. I'd pretty much use the service, but would caution others on the scheduling.
13 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you for sharing your honest feedback. We’re glad to hear that we were able to reschedule your appointment and that you ultimately received the medication you needed. We’re sorry that the scheduling process was a little rocky, and we appreciate your patience and understanding. Your feedback is valuable to us as we continue to improve
Warm regards,
Rona
Dr.Online Assistant
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you for your positive feedback! We’re glad to hear that you found the advice helpful and received a prompt diagnosis. We really appreciate you taking the time to share your experience!
Warm regards,
Rona
Dr.Online Assistant
Very good
Very good.
Onky thing was I couldn't hear the doctor, but he could hear me. He stated he wasnt on mute. So he ended up having to ring me instead .
But other than that, it was very good and handy experience .
14 August 2026
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you for your feedback! We’re glad to hear that you still had a very good and convenient experience despite the audio issue. We’re pleased the doctor was able to call you instead and continue with your consultation. We really appreciate your understanding and taking the time to share your experience!
Warm regards,
Rona
Dr.Online Assistant
I had an episodic sciatica
I had an episodic sciatica. I thought Dr Naeem was excellent. She was searching and extremely thorough in all of her questions. I was in great pain and she treated me very sympatheticially. This is the second time that I have used this service. I was away from home and benefited from a very accessible GP service.
13 August 2026
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you so much for your thoughtful feedback! We’re delighted to hear that Dr. Naeem provided such a thorough and compassionate consultation, especially while you were experiencing significant pain. We’re also pleased that our service was accessible and helpful while you were away from home. Thank you for choosing us again and for taking the time to share your experience!
Warm regards,
Rona
Dr.Online Assistant
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you so much for your lovely feedback! We’re delighted to hear that you found the doctor kind and helpful. We really appreciate you taking the time to share your experience with us!
Warm regards,
Rona
Dr.Online Assistant
I paid but doctor didn’t see me,
I paid but doctor didn’t see me,
One doctor came to zoom call and said I am referring to my another colleague. Didn’t even listen what happened.
I want my money back.
14 August 2026
Reply from Dr.Online - Ireland
Dear Ms. Huda,
Thank you for providing additional context regarding your recent appointment with Dr. Online.
We understand that the doctor’s approach to the situation described did not meet your expectations. However, please be assured that the doctor carefully assesses each case before proceeding with a consultation and determines whether it is appropriate to proceed with a virtual consultation.
Given that it was necessary to proceed with an in-person consultation for a physical evaluation, we understand that an online consultation would not have been appropriate for managing your symptoms.
However, we would like to confirm that the consultation fee may be retained as a credit and applied towards a future consultation at your convenience. You can redeem this credit by contacting our Support Team.
Yours sincerely,
Dulce Ramos
Costumer Service
My doctor was very nice
My doctor was very nice, helpful and easy to communicate with, I felt safe with her!
14 August 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you found your doctor kind, helpful and easy to communicate with, and that you felt comfortable and safe during your consultation.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Was easy to do Dr was very helpful and…
Was easy to do Dr was very helpful and efficient explained everything clearly
14 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you found the process easy and that the doctor was helpful, efficient and explained everything clearly.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
She helped me a lot with the…
She helped me a lot with the appointment! The doctor was very clear and respectful.
13 August 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you received helpful support with your appointment and that you found the doctor clear and respectful.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Rang on time and very understanding and…
Rang on time and very understanding and helpful
13 August 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that the doctor contacted you on time and that you found the consultation understanding and helpful.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Excellent experience
Had a straightforward problem. Dr listened, discussed appropriately and prescribed an effective drug I have taken before. I would have been much more uncomfortable if I had had to wait till tomorrow. I was very satisfied.
13 August 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you very much for taking the time to share your experience.
We are delighted to hear that you had a positive consultation and that the doctor listened carefully, discussed your concerns and was able to provide an appropriate treatment.
We are particularly pleased that our service allowed you to receive the support you needed without having to wait until the following day.
Thank you for choosing Dr.Online and for your kind feedback.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
The Dr was excellent
The Dr was excellent
100% happy with her and her communication was superb
Big thank you
13 August 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you very much for your wonderful feedback!
We are delighted to hear that you were so pleased with your consultation and that you found the doctor excellent, particularly in terms of communication.
We truly appreciate your kind words and will be sure to share your feedback with our medical team.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Avoid, scammers
Very bad doctors, had a consultation for a sick cert with Dr Anum where she told me she couldn’t issue it which is fair enough, but told me I would get a refund when I asked. I followed up to be told me I wouldn’t get a refund because she marked it as complete, the phone call was 56 seconds. After much back and forth I’ve just had to open a dispute with my bank. Find it extremely deceptive for her to agree to a refund and then go mark it as complete knowing I wouldn’t get it then. Greedy greedy people
3 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
We have attempted to locate your booking; however, unfortunately, we have been unable to find an appointment under the details provided.
If you could share some additional information with us via Trustpilot using the secure link we have sent, we will be happy to investigate your case further, review the circumstances surrounding your consultation and refund request, and come back to you as soon as possible.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Mixed feelings about this service.
Mixed feelings about this service.
What I liked:
Availability: being able to book a call with a doctor at any time was super convenient.
Excellent Customer Support: the response time from the support team was fantastic, and they solved my issue very quickly.
What I didn't like:
Incomplete Treatment Plan, I was only prescribed antibiotics, which weren't enough on their own. I had to manage my symptoms myself with paracetamol and other over the counter medicine.
Prescription Mishap: The doctor forgot to send my prescription to the pharmacy after our call. Thankfully, customer service stepped in and sorted it out right away, but it was still an extra hassle when I wasn't feeling well.
Lack of Holistic Care: The doctor didn't check if I was actually fit to work. I felt terrible and had to drag myself through the week until I eventually took Friday off just to avoid the hassle of needing a sick note.
If you asked me whether I’d book again, I'm honestly not sure. Great customer service, but the medical care itself felt a bit rushed and incomplete.
29 July 2026
Reply from Dr.Online - Ireland
Dear Monika,
Thank you for taking the time to share such detailed feedback. We are sorry that your experience did not fully meet your expectations, and we apologise for the inconvenience caused.
We have reviewed your concerns with the doctor. The antibiotic prescribed was based on the symptoms you presented during your consultation. We understand that recovery times can vary, and we are sorry if the expected timeframe and options for managing your symptoms while the medication took effect were not explained clearly enough.
Regarding the prescription, the doctor confirmed that it was unfortunately not sent immediately after your consultation due to an oversight. Once this was brought to our attention, it was sent directly to your pharmacy without further delay. We sincerely apologise for the additional inconvenience this caused.
We also understand your concerns regarding the sick certificate. The doctor has confirmed that, where clinically appropriate, a sick certificate can be issued when a patient is unwell and unable to work. We are sorry that you felt you had to manage this situation on your own and that this was not addressed during your consultation.
We are pleased that our Customer Service team was able to respond promptly and resolve the prescription issue. We appreciate your feedback regarding both the medical consultation and the support you received, as it helps us identify where we can improve.
Thank you again for sharing your experience with us.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Dr Online is great for day to day things
Very easy to get information from the Doctor online- very helpful and informative
11 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you found our service easy to use and that the doctor was helpful and informative during your consultation.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great Service ,Dr Muhammad was…
Great Service ,Dr Muhammad was absolutley amazing , quick , empathetic and sent the prescription straight away !saved me from hassel
8 August 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that Dr Muhammad provided you with such an excellent experience. It’s great to know that you found him quick, empathetic and efficient, and that your prescription was sent promptly.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
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