I had an episodic sciatica. I thought Dr Naeem was excellent. She was searching and extremely thorough in all of her questions. I was in great pain and she treated me very sympatheticially. This is... See more
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Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... See more
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I had a really positive experience with DrOnline, especially with Dr Hira Naeem. The whole process was quick, easy and affordable, and she was thorough in asking questions and genuinely seemed to lis... See more
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Super efficient and friendly service. Dr. Hira Naeem resolved my initial request as well as gave extremely helpful recommendations for future. Way more convenient than standard (in person) GP servi... See more
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Company details
- #3 of 3 best companies in Home Health Care Service
- #1 of 1 best companies in Child Health Care Center
- #7 of 7 best companies in Doctor
- #2 of 2 best companies in Mental Health Service
- #2 of 2 best companies in Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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fantastic attention super quick response
Highly recommend
Fantastic, efficient service. Through doctor was extremely attentive and sent a referral letter across to my emsil within 5 minutes after the call. Highly recommend
12 June 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our service. It's great to know that the doctor was attentive to your needs and that your referral letter was sent promptly following your consultation. We truly appreciate your recommendation and are delighted we could provide the efficient care you were looking for. Thank you for choosing our service, and we wish you all the best.
Best Wishes,
Dr.Online Customer Support
Very quick and efficient great service
Very quick and efficient great service
Barbara Dalton
14 June 2026
Reply from Dr.Online - Ireland
Hi Reviewer,
Thank you for your kind feedback! We're delighted to hear that you found our service quick and efficient. Providing timely, high-quality care is our priority, and it's great to know we met your expectations. We appreciate your support and look forward to assisting you again whenever you need us. 💙
Warm regards,
Rona
Dr.Online Assistant
Loads of appointments available
Loads of appointments available, quick and easy service, highly recommend
14 May 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that you found our service quick and easy to use and that the availability of appointments met your needs.
We truly appreciate your recommendation and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Service was quick and easy and my…
Service was quick and easy and my prescription was in my chemist fast
16 June 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback. We're delighted to hear that you found the service quick and easy, and that your prescription was sent to your pharmacy promptly. Providing fast, convenient care is what we strive for, and it's great to know we met your expectations.
Thank you for choosing our service, and we wish you the very best with your recovery.
Best Wishes,
Dr.Online Ireland Patient Support Team
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback. We're delighted to hear that you found our service great, quick, and reliable. Providing efficient and dependable care is our priority, and it's wonderful to know we met your expectations.
Thank you for choosing our service. We appreciate your support and look forward to assisting you again whenever you need us.
Best Wishes,
Dr.Online Customer Support team
The experience was relatively positive
The experience was relatively positive. Very quick and efficient. However the doctor was not very warm. No demonstration of empathy or care, but we got what we wanted which was a prescription in a timely and efficient manner.
11 June 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for taking the time to share your feedback. We're pleased to hear that you found the service quick and efficient and that you were able to receive the prescription you needed in a timely manner.
We also appreciate your honest comments regarding your interaction with the doctor. While we strive to provide efficient medical care, we recognise that empathy, warmth, and patient-centred communication are equally important aspects of a positive healthcare experience. Your feedback has been noted and will be shared with the relevant team as part of our ongoing commitment to improving the quality of our service.
Thank you again for your valuable feedback, and we wish you the very best in your recovery.
Best Wishes,
Dr.Online Patient Support
Reply from Dr.Online - Ireland
Dear reviewer,
Thank you for your fantastic feedback. We're delighted to hear that you found our service quick, straightforward, and hassle-free. Providing convenient access to quality healthcare is our priority, and it's wonderful to know we met your expectations. We truly appreciate your recommendation and look forward to assisting you again whenever you need us.
Best Wishes,
Dr.Online Patient Support
Quick and efficient
7 June 2026
Reply from Dr.Online - Ireland
Dear Laura,
Thank you for your review! We're delighted to hear that you found our service quick and efficient. Providing fast, convenient, and high-quality care is our priority. We appreciate your feedback and look forward to assisting you again whenever you need us. 😊
Warm regards,
Rona
Dr.Online Assistant
Quick response from doctor and…
Quick response from doctor and prescription sent directly to chemist
5 June 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind review! We're pleased to hear that you received a quick response from the doctor and that your prescription was sent directly to your pharmacy without delay. Providing fast, convenient, and efficient healthcare is what we strive for. We truly appreciate your feedback and look forward to assisting you again whenever needed. 😊
Warm regards,
Rona
Dr.Online Assistant
Quick & Handy but poor follow-up
Extremely quick service (booked an hour in advance) & prescription sent directly to local pharmacy which was handy. I had a question about the prescription though and didn't get a response so still unsure about it.
5 June 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Sharon,
Thank you for your review. We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
We have tried to locate your booking, but unfortunately we cannot find any appointment under the details provided. Can you share further details with us via Trustpilot (link sent) and we will come back to you.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
The process was quick and efficient
The process was quick and efficient, the prescription was in the pharmacy as soon as the appointment was finished.
5 June 2026
Reply from Dr.Online - Ireland
Dear Marisa,
Thank you for your wonderful review! We're delighted to hear that you found the process quick and efficient, and that your prescription was available at the pharmacy immediately after your appointment. Providing seamless and convenient healthcare is our priority, and we're glad we could meet your expectations. Thank you for choosing our service, and we look forward to helping you again whenever needed. 😊
Warm regards,
Rona
Dr.Online Assistant
Great customer service
Great customer service. Rebooked me no problem
Consultation was very quick and efficient .
7 June 2026
Reply from Dr.Online - Ireland
Dear Patrick,
Thank you for your kind review! We're pleased to hear that our team was able to assist you with rebooking smoothly and that your consultation was quick and efficient. Providing excellent customer service and convenient access to healthcare is very important to us. We appreciate your feedback and look forward to helping you again whenever needed. 😊
Warm regards,
Rona
Dr.Online Assistant
Very good experience
Very good experience, can only recommend. I tried Dr. Online for the first time now and was a bit nervous beforehand. But Dr. Shakir and all the team are super helpful, professional and curteous. Thank you so much!
7 June 2026
Reply from Dr.Online - Ireland
Hello Barbara,
Thank you for your wonderful feedback. We are delighted to hear that your first experience with Dr. Online was such a positive one.
We understand that trying a new healthcare service can feel a little daunting, so it's especially rewarding to know that Dr. Shakir and the team helped put you at ease. Your kind words about their professionalism, helpfulness, and courtesy are greatly appreciated and will be shared with them.
Thank you for your recommendation and for choosing Dr. Online. We wish you the very best and are here whenever you need us.
Kind regards,
The Dr. Online Team
Friendly and prompt.
This is a quick and effective service. It’s a great resource when you do not have a GP or are unable to access an appointment.
Not travelling or sitting in a waiting room is a big bonus.
5 June 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Alison,
Thank you for your thoughtful feedback.
We're delighted to hear that you found our service quick and effective, and that it has been a helpful option when accessing a GP is difficult. It's especially rewarding to know that the convenience of avoiding travel and waiting rooms made a positive difference to your experience.
We truly appreciate you taking the time to share your thoughts and thank you for choosing Dr. Online.
Kind regards,
The Dr. Online Team
This was so quick and easy
This was so quick and easy. I just needed an antibiotic. No waiting room, just quick and efficient
5 June 2026
Reply from Dr.Online - Ireland
Dear Sarah,
Thank you for your feedback.
We're delighted to hear that you found the process quick, easy, and efficient. Our goal is to provide convenient access to medical care without the delays often associated with traditional appointments.
Thank you for choosing Dr. Online. We appreciate your support and are pleased we could help when you needed us.
Kind regards,
The Dr. Online Team
Very quick and effective service
Very quick and effective service. Dr was very professional and helpful, listened to me and diagnosed appropriately.
5 June 2026
Reply from Dr.Online - Ireland
Hello,
Thank you for your kind feedback.
We're pleased to hear that you found our service quick and effective. It's wonderful to know that the doctor was professional, helpful, and took the time to listen to your concerns before providing an appropriate diagnosis.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr. Online.
Kind regards,
The Dr. Online Team
It was so quick to speak with the…
It was so quick to speak with the doctor and they were so polite and helpful
27 May 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Wayne,
Thank you for your lovely feedback.
We're delighted to hear that you were able to speak with a doctor quickly and that you found them polite and helpful. Providing prompt, professional, and compassionate care is at the heart of what we do.
Thank you for choosing Dr. Online and for taking the time to share your experience. We truly appreciate your support.
Kind regards,
The Dr. Online Team
Super quick appointment
Super quick appointment - amazing phone call from Dr ! & brilliant referral - all
Within such a short time . Highly recommend
2 June 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Ann,
Thank you very much for your wonderful feedback.
We are delighted to hear that you were able to book an appointment quickly and that you had such a positive experience with the doctor. It is also great to know that the referral was arranged promptly and efficiently.
Your recommendation means a great deal to us, and we truly appreciate your trust in our service.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great service
Great service. Quick and easy booking service. Love the option to have a phone or video consultation. Would highly recommend
2 June 2026
Reply from Dr.Online - Ireland
Dear Bernadette,
Thank you very much for your wonderful feedback.
We are delighted to hear that you found our service quick and easy to use and that you appreciated the flexibility of choosing between a phone or video consultation.
Your recommendation means a great deal to us, and we are grateful for your trust in our service.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Really helpful and quick so easy to get…
Really helpful and quick so easy to get an appointment. Thank you.
1 June 2026
Reply from Dr.Online - Ireland
Dear Customer,
Thank you for your kind feedback. We're delighted to hear that you found the service helpful and that booking an appointment was quick and easy. We appreciate your support and are pleased we could assist you when needed. Thank you for choosing our service.
Best Wishes,
Naomi, Dr.Online Assistant
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