I had an episodic sciatica. I thought Dr Naeem was excellent. She was searching and extremely thorough in all of her questions. I was in great pain and she treated me very sympatheticially. This is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The experience was relatively positive. Very quick and efficient. However the doctor was not very warm. No demonstration of empathy or care, but we got what we wanted which was a prescription in a tim... See more
Company replied
Very satisfied, quick and easy way to see a specialist. I was very impressed with my doctor, was quick to understand the issue and provide next steps and comprehensive care plan. I would have spent we... See more
Company replied
I had a really positive experience with DrOnline, especially with Dr Hira Naeem. The whole process was quick, easy and affordable, and she was thorough in asking questions and genuinely seemed to lis... See more
Company replied
Company details
- #3 of 3 best companies in Home Health Care Service
- #1 of 1 best companies in Child Health Care Center
- #7 of 7 best companies in Doctor
- #2 of 2 best companies in Mental Health Service
- #2 of 2 best companies in Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fast convenient professional GP
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
We have attempted to locate your booking; however, unfortunately, we have been unable to find an appointment under the details provided.
If you could share some additional information with us via Trustpilot using the secure link we have sent, we will be happy to investigate your case further and come back to you as soon as possible.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Excellent service
Excellent service. Easy to navigate booking and payment. Extremely professional doctor who was helpful and thorough. Prescription sent to my local pharmacy. Highly recommend
13 July 2026
Reply from Dr.Online - Ireland
Thank you very much for your wonderful feedback.
We are delighted to hear that you found the booking and payment process easy to use, and that you were pleased with the professionalism and thorough care provided by the doctor. We are also glad that your prescription was sent promptly to your local pharmacy.
Thank you for your recommendation. It means a great deal to our team.
Best regards,
Paulina Souto
Customer Service Representative
Great service.
Great service.
Had an appointment within 5 mins.
Doctor was very nice and professional.
My internet dropped out during the call and the doctor phoned me on the phone.
Super service
10 July 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that you were able to book an appointment so quickly and that you had such a positive experience with the doctor. It's great to know that the doctor was able to continue the consultation by phone when your internet connection dropped, ensuring you received the care you needed.
We truly appreciate your kind words and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Effective, Empathetic & Efficient
Thank you so much for your professional, efficient and thorough service. The pre-appointment instructions were easy to follow and completely transparent in their fees. The doctor Malathy Ganyi, listened attentively, provided useful, insightful advice and was empathetic and understanding. It is a superb service of which I am extremely grateful to have availed. I wholeheartedly recommend Dr Online Ireland!
11 July 2026
Reply from Dr.Online - Ireland
Dear Patient,
Thank you so much for your kind and thoughtful feedback.
We're delighted to hear that you found our service professional, efficient, and transparent from start to finish. It's especially wonderful to know that Dr. Malathy Ganyi took the time to listen attentively, provide helpful advice, and make you feel understood and supported throughout your consultation.
Your recommendation means a great deal to us, and we're truly grateful that you chose Dr.Online for your healthcare needs.
Thank you again for your trust and support. We wish you all the very best with your health.
Kind regards,
The Dr.Online Team
Fast efficient service..
7 July 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that you found our service fast and efficient. We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Best doctors
Should you be feeling quite ill, this is strongly recommended for everyone. Communication is straightforward and convenient when you are unwell. The doctors are pleasant and well-experienced.
6 July 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your kind words and recommendation. We’re really glad to hear that you found the service convenient and easy to use, especially when you weren’t feeling well. It’s great to know our doctors made a positive impression as well. We truly appreciate your support.
Warm regards,
Rona
Dr.Online Support
I had an excellent experience with Dr
I had an excellent experience with Dr. Online Ireland. The service was fast, professional, and very efficient. I was able to speak with a doctor without any hassle and received clear, helpful medical advice.
What impressed me the most was how easy the process was, the quick response time, and the kindness of the team. It is a very convenient and trustworthy service, especially when you need medical assistance without delay.
I highly recommend Dr. Online Ireland to anyone looking for quality healthcare with convenience and professionalism.
5 July 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you so much for your wonderful feedback. We’re delighted to hear that you had an excellent experience with our service and found it fast, professional, and efficient. It’s especially rewarding to know that the process was easy and that our team’s support and kindness made a positive impact.
Your recommendation means a lot to us, and we’re glad we could provide you with convenient and reliable care when you needed it most.
Warm regards,
Rona
Dr.Online Support
Great service
Wish there were earlier spots available. Excellent and convenient. I always will use Dr.Online, no waiting or messing about. Thanks.
4 July 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback and for your continued support. We’re delighted to hear you find our service excellent and convenient.
We also appreciate your suggestion regarding earlier appointment availability and will take this on board as we continue to improve our scheduling options.
Thanks again for choosing Dr. Online.
Warm regards,
Rona
Dr.Online Support
I had an excellent experience with DrOnline Ireland
I had an excellent experience with Dr. Online Ireland. I was able to book a same-day video consultation very easily, and the doctor was friendly, professional, and took the time to explain how to take care of my sickness. My sick certificate was issued immediately after the consultation, which made the whole process very convenient. Highly recommended for anyone needing prompt and efficient medical care. Thank you!
29 June 2026
Unprompted review
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with Dr. Online Ireland. It's great to know that booking your same-day video consultation was easy, that the doctor took the time to explain your care, and that your sick certificate was issued promptly. We truly appreciate your recommendation and look forward to being here whenever you need us. Wishing you a speedy recovery!
Warm regards,
Rona
Dr.Online Assistant
Quick and easy
Quick and easy. Booked last minute and was called on time. Good service and GP was very helpful.
15 June 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback! We're delighted to hear that you found the booking process quick and easy, even at short notice. It's great to know that your call was on time and that the GP was helpful throughout your consultation. We appreciate your kind words and look forward to assisting you again whenever you need us. Take care!
Warm Regards,
Dr.Online Customer Support team
Fast appointment with great service
Fast appointment with great, understanding professional. Somewhat expensive but you get what pay for.
18 June 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for taking the time to share your feedback. We're pleased to hear that you were able to secure a fast appointment and that you found the clinician to be understanding and professional throughout your consultation.
We appreciate your comments regarding the cost of the service. We strive to provide timely access to experienced healthcare professionals and high-quality care, and we're glad that you felt the value reflected in your experience.
Thank you for choosing our service, and we look forward to assisting you again whenever you need us. Take care!
Best Wishes,
Dr.Online Customer Support team
Dr.Anum Sarwar was the lady Doctor that…
Dr.Anum Sarwar was the lady Doctor that conducted my consultation and she was extremely thorough and listened as I was after having a previous bad encounter with another company online she went through everything with me and even gave me advice for OTC medicine that would help me with one of my problems but for the other I got my prescription very fast efficient service and will use again.
16 June 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback. We are delighted to hear that Dr. Anum Sarwar provided such a thorough and attentive consultation. Taking the time to listen to patients, address their concerns, and offer helpful advice is something we greatly value, and we're pleased that your experience helped restore your confidence following a previous negative encounter elsewhere.
We're also glad that your prescription was issued promptly and that you found the service efficient. Your kind words will be passed on to Dr. Sarwar, who will be thrilled to know her care made a positive difference.
Thank you for choosing our service, and we look forward to assisting you again whenever you need us. Wishing you a speedy recovery and good health.
Best Regards,
Dr.Online Ireland Customer Support Team
Service was quick and easy and my…
Service was quick and easy and my prescription was in my chemist fast
16 June 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback. We're delighted to hear that you found the service quick and easy, and that your prescription was sent to your pharmacy promptly. Providing fast, convenient care is what we strive for, and it's great to know we met your expectations.
Thank you for choosing our service, and we wish you the very best with your recovery.
Best Wishes,
Dr.Online Ireland Patient Support Team
Double pay
Doctor was very nice, but it could not solve my issue as I needed to be checked physically. I was referred to go to my GP face to face. However money was taken. I understand you’re paying for their time but if they are in position that they can’t provide solution and tell you to go to GP, you should not be charged or at least not be charged fully. As it’s the same issue that you are dealing with within two days.
9 June 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that you were disappointed with your experience.
We understand your frustration, particularly when a face-to-face assessment was ultimately recommended. However, clinical decisions regarding assessment, diagnosis, treatment, and any recommendation for further investigation or in-person review are the sole responsibility of the doctor, based on the clinical evaluation carried out during the consultation and the applicable medical guidelines, while taking into account the inherent limitations of an online consultation.
We appreciate you taking the time to share your experience, and your comments will be reviewed as part of our ongoing efforts to improve our service.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Very professional
12 June 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback. We’re pleased to hear that you found our service very professional. Our team is committed to providing high-quality care and support, and it's always encouraging to know that this is reflected in our patients' experiences.
Thank you for choosing our service, and we look forward to helping you again whenever needed.
Best Wishes,
Dr.Online Ireland Customer Support team
Fast and efficient
Fast and efficient. No time wait. Prescription for antibiotics sent quickly. It was much easier and faster than using urgent care for my complaint of bronchitis.
13 June 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback. We're delighted to hear that you found our service fast and efficient, with no waiting time and your prescription sent to the pharmacy quickly. It's especially rewarding to know that accessing treatment for your bronchitis was easier and faster than attending urgent care.
Our goal is to provide convenient, timely medical support when patients need it most, and we're pleased we could help. Thank you for choosing our service, and we wish you a speedy recovery.
Best Wishes,
Dr.Online Patient Support team
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback. We're delighted to hear that you found our service convenient and our team friendly. Providing accessible, professional care with a positive patient experience is very important to us. We appreciate you taking the time to share your experience and look forward to assisting you again whenever needed.
Best Regards,
Dr.Online team
It was after hours I got a very …
It was after hours I got a very accurate diagnosis and my prescription was sent to my chemist that night and it was cheaper than local GP
5 June 2026
Reply from Dr.Online - Ireland
Dear David,
Thank you for your excellent review! We're delighted to hear that you received an accurate diagnosis, prompt care outside of regular hours, and that your prescription was sent to your pharmacy the same evening. We're also pleased that you found our service to be a convenient and cost-effective alternative. Thank you for your trust and support—we're always here whenever you need us. 😊
Warm regards,
Rona
Dr.Online Assistant
Very good experience
Very good experience, can only recommend. I tried Dr. Online for the first time now and was a bit nervous beforehand. But Dr. Shakir and all the team are super helpful, professional and curteous. Thank you so much!
7 June 2026
Reply from Dr.Online - Ireland
Hello Barbara,
Thank you for your wonderful feedback. We are delighted to hear that your first experience with Dr. Online was such a positive one.
We understand that trying a new healthcare service can feel a little daunting, so it's especially rewarding to know that Dr. Shakir and the team helped put you at ease. Your kind words about their professionalism, helpfulness, and courtesy are greatly appreciated and will be shared with them.
Thank you for your recommendation and for choosing Dr. Online. We wish you the very best and are here whenever you need us.
Kind regards,
The Dr. Online Team
Reply from Dr.Online - Ireland
Dear Susan,
Thank you for your feedback.
We're delighted to hear that you found our service easy, fast, and accessible. Making healthcare convenient and readily available for our patients is one of our key priorities.
Thank you for choosing Dr. Online and for taking the time to share your experience. We truly appreciate your support.
Kind regards,
The Dr. Online Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.