DJ Alexander Reviews 

2,810
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 824 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the helpful staff and efficient service, noting that queries are answered promptly and the entire renting or buying process is completely smooth. Customers also highlight the excellent communication and professional support provided by the team during property viewings and maintenance requests. However, some reviewers were not happy with certain aspects, mentioning significant delays in getting repairs completed and frustratingly slow responses to inquiries. A few other people also felt that recurring administrative issues and unexpected charges during the move-out process made their experiences quite stressful.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Service

Consumers find service to be positive, highlighting prompt communication and efficient property maintenance.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Response time

Clients share positive opinions on response_time, highlighting prompt and efficient communication from staff... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process from viewing to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jessica Leggate of the Aberdeen office was very easy to contact, prompt responses. I was kept updated as to works to be complicated and cost incurred. Works carried out on time and cost with updates g... See more

Company replied

Rated 5 out of 5 stars

Our experience with Caroline was fantastic! We met her at the property to get the keys and she was kind enough to stay after 5pm to get us checked in. She was thorough, great at explaining things and... See more

Company replied

Rated 5 out of 5 stars

Cameron Lindsay was great to deal with. From the time a friend viewed the flat on our behalf to his email to us to begin the application process was a matter of a couple of hours. And he was back in t... See more

Company replied

Rated 5 out of 5 stars

Had an excellent property manager who oversaw our flat for many years. Provided very good support to the tenant and to me as landlord. Maintenance team were responsive when problems arose. Accounts te... See more

Company replied


Company details

  1. Real Estate Agents
  2. Industrial Real Estate Agency

Written by the company

We wrap four decades of experience across Edinburgh, Glasgow, and St. Andrews and we are here to help you find, sell or let your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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4.7

All reviews

(2,810)

823 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

The experience was absolutely excellent, Cameron Lindsay was helping me and responding rapidly throughout the process, and made sure I had no queries or concerns about the property. And the application process and required documents were communicated in advance.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with DJ…

I had an amazing experience with DJ Alexander while finding my flat, but I especially want to mention Caroline, who was absolutely incredible throughout my check-in.

From the moment I met her, she was so warm, sweet, and welcoming. She was extremely helpful, patient, and caring, and made the whole check-in experience feel effortless.

Christopher was also lovely and handled all of the documents brilliantly. He was kind, helpful, and made that side of the process very smooth.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Scott goes above and beyond in looking after my properties

Scott has been organising and looking after my properties for many years. Scott has always gone above and beyond and nothing has been too much trouble. Living overseas Scott has greatly contributed to giving me peace of mind that properties are well maintained and being looked after.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Kavya…

Excellent experience with Kavya Arenahalli! She is professional, friendly, responsive, and truly goes above and beyond for her clients. Her guidance made the entire property process smooth and stress-free. Highly recommend Kavya for her outstanding service and dedication!

26 August 2026
Unprompted review
Rated 4 out of 5 stars

In general my experience with DJ…

In general my experience with DJ Alexander was positive, despite occasional cases when more active and rapid follow-up would have been appreciated. Saif Tufail, my property relationship manager, has been doing a wonderful job responding to and handling my maintenance queries.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Annual Inspection

Today for our annual inspection, I had the pleasure of dealing with Connor Q. They treated me and my flat with respect and seemed to really care about my issues, couldn’t speak higher of them.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Flat Selling Experience

We sold our Edinburgh flat through Yasser and the team.
Communication was excellent and the whole process ran very smoothly.
We were very happy with the photos and the brochure produced.
We were given comprehensive feedback after every viewing and kept in the loop throughout the whole sales process.
Thank you!

17 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with DJ Alexander, and Natalie was especially helpful throughout the process. She was friendly, professional, responsive, and kept me well informed at every stage. She answered my questions clearly and made the whole process much easier and less stressful. I really appreciated all her help and support.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to the team at DJ Alexander and…

Thanks to the team at DJ Alexander and Dora Alves in particular for greenlighting a new shower and installment first thing Monday morning after my shower literally burst it's casing on Sunday evening. Excellent service, thanks you 👍

24 August 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Nigel, for this excellent review. We will pass this onto Dora and the Team.

Rated 5 out of 5 stars

Fast efficient Service. …

We had an issue with one of our doors in our apartment. Within 48 hours Fraser Baxter ( End of Tenancy Property Manager ) had a competitive contractors quote agreed with ourselves and the door fixed. Professional, efficient and well communicated throughout the process. Well done Fraser, and DJ Alexander, Great Result, Happy Tenants, Contented Landlords much appreciated.

21 August 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Liz, for this excellent review. We will pass this onto Fraser and the Team.

Rated 4 out of 5 stars

Staff

Innes was very helpful, addressed all questions raised, dealt quickly and efficiently with all my requests and accompanied me to see the flat.

13 August 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you for this excellent review. We will pass this onto Innes and the Team.

Rated 5 out of 5 stars

Professional company with helpful estate agents

Had a 10/10 experience with dj Alexander and especially my estate agent Christopher. I viewed the flat and within a week Christopher had gotten back to me. Christopher was also helping us with the form process when we got stuck at some parts finally I felt Christopher was more talkative than the other estate agents and actually had a conversation with me throughout the full viewing making it a comfortable and smooth process.

21 August 2026
Unprompted review
DJ Alexander logo

Reply from DJ Alexander

Thank you, Noah, for this excellent review. We will pass this onto Christopher and the Team.

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