Everyone is always nice on the phone at DCU but Jamie G was not only nice she helped me find a path to the loan I was seeking that 2 or 3 other reps before didn’t think of. I’m a bit of a unique situa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke with Bridget over the phone who assisted us with a car loan application. Bridget was super helpful, courteous, and patient with all of our questions we had. Working with DCU on our banking nee... See more
My customer service agent was top notch. We spoke on July 24, from 4-4:30 pm. She was patient, informative, and willing to help walk us through the steps toward solution. DCU is lucky to have customer... See more
I had the pleasure of talking to Tanya B, regarding a long pending service request (4 months). She has been so helpful and empathetic towards my problem and situation. She immediately escalated the ma... See more
Company details
Written by the company
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
Donald Lynch Boulevard 220, 01752, Marlborough, United States
- dcu.org
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Soumil great service
Soumil great service, suggested account to earn interest, helped with online banking
28 July 2026
Unprompted review
Great experience
Jay was very helpful and patient explaining anything necessary. My family is appreciative of our time with him!
28 July 2026
Unprompted review
Heather was extremely helpful
Heather was extremely helpful. Wish all of DCU's reps were like her. Unfortunately not though so it was a pleasure dealing with her.
28 July 2026
Unprompted review
Allyson B was very helpful on the Live…
Allyson B was very helpful on the Live Chat! I had an issue with tap-to-pay with my debit card and she walked me through the steps to get it resolved. Overall, I’ve had a great experience with DCU over the last 9 years as a customer.
28 July 2026
Unprompted review
Hannah.She was professional and…
Hannah.She was professional and addressed all our concerns
28 July 2026
Unprompted review
Hannah is an excellent teller
Hannah is an excellent teller. She helped us out and service was top notch. Thanks again. Date: 28/7/726
28 July 2026
Unprompted review
Daniel made my day
Daniel made my day! Showed me how to find an ATM that takes cash deposits! He was wonderful!
28 July 2026
Unprompted review
Great guy
Great guy, helped with everything I needed right off the bat. Would reccomend.
28 July 2026
Unprompted review
Awesome customer experience from Varsha
28 July 2026
Unprompted review
State change of title
After 30 minutes on the phone on hold I hung up and called again and got a competent representative. This rep went above and beyond.
28 July 2026
Unprompted review
The best experience
The best experience, got it done Quick thank you so much !
27 July 2026
Unprompted review
Yandel was very helpful and polite
Yandel was very helpful and polite. Thank you
27 July 2026
Unprompted review
Alice was amazing
Alice was amazing! She made all of the processes we needed go smoothly and kept us informed along the way. Thank you for your help!
27 July 2026
Unprompted review
Unrecognized charge
Sunday, July, 26th, 2026 I noticed a charge I didn't recognize for $56.62 posted July 25th, 2026. I called DCU today July 27th, 2026 and spoke with Kenya (?). I'm sorry if I got your name wrong. She was very helpful and kind and patient. While she was checking on the matter for me I realized I had made the charge. It was a donation but there wasn't any info with the charity's name etc in the description lines to give me an idea of what it was for. Problem is now solved.
I do want to say when I called DCU the animated voice asked me for my pin #!! Are you kidding me?? NO. I won't give that to you animated or real. How dare to be asked. I might be 71 but I'm not stupid or demented. You need to change that. There are too many other ways to get the info you need to help people. And this isn't the first time. That time was a male DCU employee asking me. Yes, I reported it.
27 July 2026
Unprompted review
Bhavna Balsara was amazing !!
Bhavna Balsara was amazing !!!
Excellent customer service and showed me how to utilize on line DCU site .
25 July 2026
Unprompted review
Excellent on point
He went through the process and fixed the problem with my card as fast as he could.
27 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.