Digital Federal Credit Union Reviews 

Sunday, July, 26th, 2026 I noticed a charge I didn't recognize for $56.62 posted July 25th, 2026. I called DCU today July 27th, 2026 and spoke with Kenya (?). I'm sorry if I got your name wrong. She was very helpful and kind and patient. While she was checking on the matter for me I realized I had made the charge. It was a donation but there wasn't any info with the charity's name etc in the description lines to give me an idea of what it was for. Problem is now solved.
I do want to say when I called DCU the animated voice asked me for my pin #!! Are you kidding me?? NO. I won't give that to you animated or real. How dare to be asked. I might be 71 but I'm not stupid or demented. You need to change that. There are too many other ways to get the info you need to help people. And this isn't the first time. That time was a male DCU employee asking me. Yes, I reported it.

Hannah was very helpful

Very good and very supportive

Bhavna Balsara was amazing !!!
Excellent customer service and showed me how to utilize on line DCU site .

He went through the process and fixed the problem with my card as fast as he could.

Process is very quick

Easy spoken. Quick and efficient

Sheree was very nice and knowledgeable she shared some things that will make me consider switching rom my regular bank to DCU. Great experience i like when im able to have a conversation with the agents or rep makes everything so easy would highly recommend DCU.

Very friendly and understanding. Super helpful!

Adaly was a very nice representative, I was going through a hard time and applied for a loan. I got denied but she help me figure it with a cash advance because of an emergency. Thank you so much for making it a great experience. Will definitely come back to her.

Every time I go to DCU, I have a wonderful experience there. All of the employees that work there are very helpful and their customer service skills are excellent! They always have a smile on their faces and they are always checking in with you to make sure that they have done everything that they can do for me. Priya and another gentleman who has glasses and dark wavy hair. He also works in the office and opens accounts and was a huge help to me when I had to finally switch from my old rep-payee to my own accounts! When he's at the desk, he usually sits at the end by the door to go in. But generally speaking, I always have a wonderful experience at DCU!!! Thank you very much!!!

The one we spoke to was nice and took her time to explain things to our understanding.

The agent I’ve talked to was very helpful.. she listened to my concern about scammer/fraud who called me a while ago. She confirmed to me that DCU will never call the clients asking for client’s account details. Good thing I did not give any of my personal informations.

Very helpful, courteous and informative customer service. Answered all my auto loan queries with patience and utmost care.

Sarah was easy to deal with and very professional.

Joe has again assisted in resolving an issue with declined transactions while booking European reservations. He was able to diagnose the problem, working through the problem until the bookings were completed.

She was very respectful and helpful.

The employee who worked with me was amazing explained everything clearly and made this process enjoyable, hope she has the best day!