Digital Federal Credit Union Reviews 

Auto Loan Payoff- Spoke with Daniel to pay off my auto loan. He was knowledgeable and quick to get it done. He also helped me navigate the portal to get my Paid Loan Notice for my insurance provider so I can get my payment lowered. Top notch experience.

Armani was incredible! She helped walk me through everything and answer all my questions!!

Lisa at DCU was excellent to work with. Very knowledgeable about the offer details, very friendly and understanding. I would HIGHLY recommend DCU to anyone seeking an Auto Loan

Armani was really helpful in answering my questions related to my auto loan offers. Thank you!

From the start it was a bad experience. I chose them because they had a good interest rate. That's where the goodness ends. My name is Doug. On my loan it was Doug. On my drivers license it says Douglas. They held up the loan and processing for a week as they required I use Douglas. Not a simple change with verification. I had to email and scan multiple forms of ID, my birth certificate and then they complained that the edges were cropped on a photo too much. It took over a week because the 2 people that do "NAME CHANGES" were busy. It was like upload a doc, wait 2 days.. no. picture wasn't perfectly straight. Do it again, wait two days...

Eventually we sorted it out. When I insured it I didn't get Enough insurance for them even though it's paid down below replacement value. They were threatening me with a 7000 co-insurance policy. Hey DCU. I have money. I can pay 1500 deductible if it gets totalled. $500 isn't going to matter much if it's totalled. NO... YOU MUST HAVE $1000 deductable. What's next? They want me to have them added a driver so their reps can take the van out on the weekend on a bender because it has to be a nightmare working there?!?!?

Oh yea. Try to change a pin code on your ATM card. You'll get a lecture about how they sent you a pin code and they can't change it. You will get a letter in a few days with the pin code they chose.

I'm refinancing at any interest rate to get away from this horrible credit union.

Jada was super helpfully answered all my questions plus gave good tips for me to take on my auto loan stuff I’m trying to do and she was super cheerful and happy making the whole experience more enjoyable

DCU Rep's are always such a pleasure to talk with and they always help their customers in their requirements.

Good prompt quick response

Answered all my queries with complete patience.

Merris was professional, courteous and extremely helpful assisting me with locating the status on a credit union to union transfer, as well as, educating me on how to set up and use the current cash app feature with DCU. I asked a Specialist in the past why DCU didn't offer Zelle because the other credit union I use did. They were not helpful. I learned a couple of things and enjoyed the conversation with Merris today!!

Highly informative and professional customer representatives, they provided all satisfactory answers to my queries and have been very helpful in assisting with my auto loan needs.

I was greeted with such warming energy upon entering. A huge thank you to Shirley for making my bank visit absolutely seamless and putting a big smile on my face.

Great customer service, and helpful staff

I have frequently been assisted by Omar at the Shrewsbury Street location and he has been consistently warm and professional. Thanks!

Navin was most helpful with all transactions that were performed at the kiosk today! I would highly recommend talking to this gentlemen and asking for a promotion for him, very kindly! Thank you!

Raul Reyes help a lot did a great job

Jay’nah Ducos was extremely helpful, fast, pleasant and professional. It was a great experience