I all ways receive the order quickly. My only gripe is the web site search is becoming less usefully, this was always a big plus and why I like using CVP but now if I want to look for v lock battlies... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was looking for a support for a wildlife camera and having identified a suitable model, CVP came up on a comparison site, Cheaper than Amazon. dispatched quickly with tracking info and delivered in a... See more
Good product and communication. One small thing but feel the whole item was overpackaged. I could order an ancient Ming dynasty vase and it would come with less protection. However, this is prob... See more
Despite realising I ordered the wrong camera body, and then the wrong size of lens for that camera, the support team were incredibly understanding, helpful and quick to sort my problem. Within 48 ho... See more
Company details
- Photo Shop
- Camera Repair Shop
- Camera Store
- Cinema Equipment Supplier
- Video Camera Repair Service
- Video Equipment Repair Service
About CVP.com
Written by the company
For more than 30 years, CVP has been one of the leading Broadcast and Professional video solutions providers in the United Kingdom and Europe, with a comprehensive UK and EU sales and support infrastructure.
The company prides itself on maintaining close relationships with key manufacturers such as ARRI, Sony, RED and Canon, and uses its unrivalled experience to listen to customers, understand their needs and deliver the right solution with first class service.
CVP Group offers creative consultation, sales advice, technical service provision and training.
- Secure payments worldwide
- Technical advice with CVP Care
- Award winning product repairs
- Free returns within 30 days
- Free UK delivery on orders over £100
- Free shipping on selected EU orders over €1,000
- Price match on most products
- Duty and VAT Free
You're in safe hands with CVP
Discover our Cameras
Discover our Lenses
Discover our Accessories
Discover our Audio
Discover our Used & Ex-Demo
Contact info
23 Shield Drive, West Cross Industrial Park, TW8 9EX, London, United Kingdom
- +44(0)208 380 7400
- care@cvp.com
- cvp.com
4.8
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick delivery time and safely packaged
15 July 2026
Simple 1-2-3
Needed pro gear. Had it in stock, delivered it fast. never looked back. Simple and refreshing in a world full of noise.
15 July 2026
Amazing value and service
Needed a rear Sony lens cap, but even copies are expensive. Found a GENUINE Sony one on CVP which was cheaper than most of the copies and with FREE SHIPPING. 2 days later, and its on my lens. I don't know how they can do this for the price and cannot fault the service and product from start to finish
14 July 2026
Unprompted review
Really prompt service with fast…
Really prompt service with fast delivery and everything arrived as expected. I got a good price too
15 July 2026
Delivery time was exceptional
15 July 2026
Premium customer service
Premium customer service, great range of products and best prices!
15 July 2026
Very fast shipping
Very fast shipping, blazing fast respond in emails when it comes to communication
15 July 2026
1st class communications
There was a slight stock issue with my order, but CVP kept me updated every step of the way. In the end, it only delayed things by a day or two. Great communication is so important when buying online, and CVP absolutely nailed it. Ten out of ten.
9 July 2026
Waste of time
Sadly, a waste of time.
The real availability of the stock, doesn’t seem to map well on the displayed stock status.
From two of my separate, last purchases: one was very late, and another… supposedly discontinued and possible for „special order” with several months waiting list (even though it showed availability in under 7 days on their website, and even though I’ve asked a few other vendors, and none had any trouble sourcing the product right away, nor confirmed that it’s getting discontinued - including the manufacturer).
EDIT, REPLY TO THE REPLY:
I was informed by the shop, that the product was discontinued.
If it were the case, I wouldn’t even react understand.
But meanwhile, I’ve contacted the manufacturer directly, and several other vendors, which confirmed that the product wasn’t discontinued, and it was available on hand.
CVP gave me a few-months-long estimate for the delivery of something they’ve advertised as cca 7 days delivery.
Also, it’s not first similar problem with my order.
4 July 2026
Unprompted review
Reply from CVP.com
Dear Consumer,
Many thanks for taking the time to leave us a service review.
We understand how frustrating it is when an expected delivery is delayed or a product becomes unavailable. In this instance, we were only informed by our supplier on 7th July that the products had been discontinued, and we contacted you as soon as we received that confirmation. Unfortunately, until then, we had no indication that the items would no longer be available.
We appreciate that this was disappointing, given that this was advertised as a 7 working day lead time. We are working with our suppliers to ensure our stock and lead time information is as accurate and up to date as possible.
We apologise for the inconvenience caused.
Should you look to place an order with us again, we would be happy to assist with accurate stock level/lead time information directly via orderprocessing@cvp.com.
Thanks again, we appreciate your business and feedback.
Kind regards,
Melissa
Fantastic
Ordered many times from CVP, great experience every time, fast delivery, fantastic products!
9 July 2026
I'm enchanted by this company's…
I'm enchanted by this company's capabilities. Low, competitive prices and ultra-fast shipping—I even have the goods within two days. I've already purchased several lenses. Everything is new, unopened, as described. A serious partner for serious users of serious equipment ;-)
7 July 2026
Quality items and faster than Amazon.
9 July 2026
Good communications
Good communications. This is important when you are looking for something in a hurry.
Delivery is always well notified.
6 July 2026
Good service and goods delivered well…
Good service and goods delivered well packaged and promptly
6 July 2026
CVP auction badly handled.
CVP auction, badly handled. After initially winning an item, they restarted the auction 'due to an error" Only found this out once another bid had been made.
Then again, when I was the highest bidder, and the aution ened i only got an outbid notification at 10:18 am.
Understand it's not totally in their control, but they should've honoured the first auction ending time, as I experienced zero issues and had been bidding fairly at the time of the first auction ending.
7 July 2026
Unprompted review
Reply from CVP.com
Dear Odylan,
Many thanks for taking the time to leave us a service review.
We completely understand why this was frustrating, especially when you thought you'd won the item.
Unfortunately, the third-party auction platform experienced a technical issue that prevented a large number of bidders from placing their final bids. To ensure the outcome was as fair as possible for everyone affected, we made the difficult decision to extend the auction, giving all participants an equal opportunity to complete their bidding once the platform was functioning correctly.
We appreciate that this wasn't the outcome you were hoping for, and we're really sorry for the inconvenience caused.
While the technical issue was outside of our control, we did our best to make the fairest decision for all bidders involved.
Thank you for taking the time to share your experience.
Kind regards,
Melissa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.