For me, I've been using Coincards.ca for many years and found the experience to be smooth and without hiccups. I also like the fact that they offer "electronic delivery gift cards". If I do run into... See more
Company replied
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Very helpful through the Canada post strike 2024, unfortunately these things happen. They worked and communicated to offer additional options with this. Also i saw the other review and if there ev... See more
Company replied
I made a order, the link didnt work. They blame the company the voucher was for but after a few days i asked for a refund because i had to purchase the item another way.
Company replied
Service and reliability is hit and miss. Out of about 10 purchases there I had problems with both Ebay gift card ones. Eventually I got the issue with the first gift card resolved but I have yet to ge... See more
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Company details
Written by the company
Shop for Gift Cards, Mobile Top-ups & Prepaid Vouchers for hundreds of retailers. Trusted since 2014, we make living on #Bitcoin quick and easy!
Contact info
Canada
- coincards.com
4.0
Great
26 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was bad- But MIKE was great
The experience was bad, it took hours to just submit a a transaction (first time not sure why its also been seamless in the past, the Canada post strike have have been a factor but if you look at the last notes it makes me think no) , but "Mike @ Coincards" was very quick to respond to my inquiries to eventually help me through it.
4 October 2025
Unprompted review
Smooth experience and great support staff
For me, I've been using Coincards.ca for many years and found the experience to be smooth and without hiccups. I also like the fact that they offer "electronic delivery gift cards". If I do run into issues, the support staff is very responsive and helpful and usually get things resolved within 24hrs. I would highly recommend them to anyone who have crypto to spend.
2 October 2025
Unprompted review
Reply from Coincards.com
Thanks so much for the kind words and for being a long-time customer—we really appreciate your continued support. We're glad to hear the experience has been smooth and that the electronic delivery options have been working well for you. It's great to know our support team has been able to step in quickly when needed. Thanks again for the recommendation!
customer service
Anytime I have an issue, the customer service team is ALWAYS there to help! They are amazing and prompt. Never ever have I had an issue that wasn't almost immediately resolved! Thanks guys!
17 September 2025
Unprompted review
Sending Broken links, asked for refund in the end
I made a order, the link didnt work. They blame the company the voucher was for but after a few days i asked for a refund because i had to purchase the item another way.
12 September 2025
Unprompted review
Reply from Coincards.com
The issue with your order was related to a temporary connection problem between our system and the vendor's API, which impacted the link delivery. While the gift card itself wasn’t faulty, we understand the inconvenience this caused and processed a refund promptly once requested.
We always aim to provide a smooth experience, and while some technical issues are outside of our direct control, we do our best to resolve them fairly and efficiently. Thanks for your patience on this one.
This is a scam!
This is a scam!, they take your crypto and in return they give u some gift card that doesnt even work anywhere.
7 September 2025
Unprompted review
Reply from Coincards.com
We understand your frustration, but we want to clarify that we did reach out requesting more information so we could look into the issue further. Unfortunately, we didn’t receive a response, which limits our ability to investigate or resolve the concern.
Coincards is a legitimate service that has been operating since 2014, and all gift cards we deliver are sourced directly from authorized distributors or the brands themselves. If there’s ever an issue with a gift card, we’re always happy to assist—provided we have the necessary details to do so.
We're still here if you’d like to follow up with more information so we can take a closer look.
These guys are legit
These guys are legit. Customer service is quick and on point.
I placed an order last Friday, my pack will be available for pick up tomorrow.
28 August 2025
Unprompted review
Reply from Coincards.com
We appreciate your trust! 🚀 Glad to hear your order went smoothly and our team could get everything ready for pickup quickly. Thanks for choosing Coincards! 💪
The agent was very informative and…
The agent was very informative and solved my inquiry. Great customer service :)
19 August 2025
Unprompted review
Reply from Coincards.com
Thank you for your kind words! We’re glad our team was able to provide the information you needed and resolve your inquiry quickly. We’re always here to help. 🚀
Was an issue with delivery but customer…
Was an issue with delivery but customer support sorted it out right away thanks 👍🏻
14 August 2025
Unprompted review
Reply from Coincards.com
We appreciate your feedback! Sorry for the delivery hiccup, but we’re happy to hear our support team got it fixed right away. Thanks for choosing Coincards! 🙌
They've sent me a gift card with no credit!
Someone sent me a £150 sainsburys gift card through coin cards in May and I spent it. Order number 4014. Yesterday that same person sent me another £150 Sainsburys gift card through Coincards. Coincards, instead of sending me a new gift card, sent me the same old, used gift card from may that has no credit on it. What is going on???
EDIT: Coincards finally got back to me and said no-one has sent me a new gift card, and coincards just randomly resent the old one "for my records." What nonsensical, irritating service. Why did you do that? You made me think I had a new gift card and I even wrote a thank you message to the person who I thought had sent it.
EDIT: Why are you resending old orders with no credit on them???
31 July 2025
Unprompted review
Reply from Coincards.com
Thank you for your feedback and for sharing your experience. We want to clarify what happened in your case.
Recently, our system cleared out several old orders that were still marked as “pending,” which led to an automatic “order completed” email being sent for your May Sainsbury’s gift card order. We understand this made it look like you’d received a new card, which was not the case. We apologize for any confusion this may have caused.
When you contacted us regarding not receiving a gift card, our team also manually re-sent the original card details in response to your request. Since multiple email addresses have been used for your orders and inquiries, it was more challenging for us to track the correct status and ensure you were referencing the right order, which contributed to the mix-up.
To clarify:
The card you received recently was a re-send of the May order, which had already been redeemed.
No new Sainsbury’s gift cards have been purchased or issued under your account or associated emails since then.
Using consistent contact details and providing a specific order number will help us resolve future requests more efficiently.
We appreciate your understanding as we work to improve both our systems and our communication. If there’s anything further we can look into, please reach out directly with your order details.
*Response to "EDIT: Why are you resending old orders with no credit on them???":*
Just to clarify, the only reason an old order was resent is because we received a request from you stating that you hadn’t received your original gift card.
easy, fast, convenient, always works
27 June 2025
Unprompted review
Reply from Coincards.com
Thank you so much for your kind words! We’re thrilled to hear that you find Coincards easy, fast, convenient — and that it always works for you. We work hard to make the process smooth and reliable, so your feedback truly means a lot to us.
If there’s ever anything else we can do to make your experience even better, don’t hesitate to reach out. Thanks again for choosing Coincards! 🚀✨
I love coincards
I love coincards. I have been a customer of theirs for many years. I use it to exchange my Bitcoin for gift cards. Really useful site especially during holidays when I want to give all family & friends gift cards as presents.
1 June 2025
Unprompted review
Reply from Coincards.com
Thank you so much for the kind words and continued support! 🎉 We're thrilled to hear Coincards has been a reliable go-to for you over the years—especially during the holidays. Helping you turn Bitcoin into thoughtful gift cards for your loved ones is exactly what we're here for. If you ever have suggestions or feedback, we’re all ears. Happy gifting! 🎁✨
The service is always great
The service is always great, usually get the gift card within a couple hours and by mail in a week or so... they are very quick to respond to emails, have been using them for years, great service! :)
15 June 2025
Unprompted review
Reply from Coincards.com
Hi there! 👋
Thank you so much for the kind words and for being a loyal customer over the years — we really appreciate it! 😊 We’re thrilled to hear that you’ve had consistently great experiences with our service and speedy deliveries. If you ever need anything or have any questions, we’re always here to help.
Thanks again for your continued support! 🙌
– The Coincards Team 🪙
Be cautious
Be cautious. I purchased a €250 Amazon gift card several hours ago, but I have not received any gift code yet. The gift code is also not visible on their website, even though my payment status shows as settled. I have sent two support emails requesting that the gift card be sent to a different email address, in case the original one I provided is not functioning. However, they have not responded or sent the gift code.
Edit: Finally, after an intermediary was able to contact them while they were ignoring my support emails, they managed to respond to my messages, and I received the gift code about 10 hours later. It seems to me that I only received the gift card code because I gave them a one-star review on Trustpilot. Otherwise, they would have taken advantage of the fact that the first temporary email I provided to them was not working, according to their statement. Will avoid them in the future.
6 June 2025
Unprompted review
Reply from Coincards.com
We're sorry to hear this experience left a negative impression, but we want to be clear: the order was processed and delivered correctly on our end, without delay or error within minutes of receiving payment.
The gift code was issued automatically within minutes of payment confirmation and sent to the email address provided at checkout. That email was a temporary address, which often fails to receive messages reliably — a known limitation of such services. Our system shows the delivery succeeded, but the email itself likely wasn't able to accept it at the time.
You contacted support twice within two hours of your order — the first message just 10 minutes after processing — and we responded the same day, outlining how to have the code reissued. Our team never ignored your messages. We simply needed the transaction ID and a new, working email to proceed, as per our standard policy designed to protect customers from fraud or misuse.
Your claim that we only responded because of a one-star review is inaccurate. We were already in contact and had provided the steps to resolve the issue prior to the review being posted. We're happy the code was ultimately received — but it was not delayed, withheld, or mishandled. We're always here to help, but we also believe in setting the record straight.
Always top notch professional service
Always top notch professional service. Out of 10 transactions or so, so far, only had one issue with one of the vendors...coincards offered several solutions and fulfilled it asap. Thanks for helping people live off of something other than a centralized oligarchal fraudulent financial system! Time to breakout and be FREE!
8 March 2025
Unprompted review
Reply from Coincards.com
Thank you for your kind words and continued support! We're glad to hear you've had a great experience with Coincards, and we appreciate your trust in us. While occasional vendor hiccups can happen, we’re always here to make things right as quickly as possible. Your support means everything as we continue to empower people with financial freedom. Here's to breaking out and staying free! 🚀💪
Excellent support
coincards support went above and beyond helping me resolve an issue with a 3rd party website.
14 February 2025
Unprompted review
Reply from Coincards.com
Thanks so much for your kind words, John! We're glad we could help you sort things out with the provider. We’re always here to make things easier for our customers—appreciate you taking the time to share your experience!
Very responsive
I made an error in a transaction and coincards were quickly to correct it and send a refund to me. They were very responsive.
3 February 2025
Unprompted review
Reply from Coincards.com
Thanks for your review! We’re glad we could sort things out quickly for you. Speed and responsiveness are always a priority for us, and it’s great to hear that you had a smooth experience. If you ever need anything else, we’re here to help! 🚀
great service!
Amazing service. Thank you Angela for being so prompt, courteous and reliable with me as we worked out a small kink with the card. I will be using coinbase again.
29 January 2025
Unprompted review
Reply from Coincards.com
Thanks for the awesome review! We’re glad Angela got everything sorted for you. And hey, we couldn’t help but notice the little “Coinbase” mix-up at the end—no big deal, but let’s be real… we both know Coincards is the better choice. 😉 No custodial nonsense, no headaches—just fast, reliable service. See you next time!
Never a problem
Never a problem. Always a great experience. Thanks for everything. Love and respect, Peter.
30 January 2025
Unprompted review
Reply from Coincards.com
Thanks for the awesome review, Peter! We appreciate your support and are glad to hear you've had a great experience with us. Love and respect right back at you! 🚀
Good service
I made a mistake with buying 2 region locked Goggle Play cards. I coul;dn't use them as my Google account is not from USA.
I emailed them, and though they couldn't replace one of the card which i had opened, The unopened one their support was very helpful in exchanging for an Uber gift card.
So I am quite happy with the reasonableness and smarts of support. And the service is overall quite trustworthy, just make sure to check your cards carefully before you buy! or only buy a low value card and test it.
16 January 2025
Unprompted review
Reply from Coincards.com
Thank you for taking the time to share your positive experience and for your thoughtful 5-star review! We're glad to hear that our support team was able to assist you with the exchange and that you found the service trustworthy and helpful. Your advice about double-checking card details before purchasing is spot on and a great tip for others!
We appreciate your understanding about the opened card and your recognition of our team's efforts to find a solution for the unopened one. Your feedback means a lot to us, and we're thrilled you’re happy with the service. Thanks for choosing Coincards—we look forward to helping you again in the future!
Contact them, and they help with if you experience an issue
Very helpful through the Canada post strike 2024, unfortunately these things happen.
They worked and communicated to offer additional options with this.
Also i saw the other review and if there ever is an issue with receiving digital or physical cards. Just write a ticket and give your order number... They will get back to you and help.
16 December 2024
Unprompted review
Reply from Coincards.com
Thanks for sharing your experience! We appreciate your understanding during the challenges of the Canada Post strike in 2024—those disruptions can be tricky, but we're glad our team could work with you to provide additional options. Your mention of our support process is spot on: if there's ever an issue, submitting a ticket with the order number is the quickest way to get things sorted.
We’re grateful for your trust and for highlighting the importance of communication. Thanks for spreading the word! 💛
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