Visited Clarks in Bluewater last week and the young lady who served us - Katie - was absolutely exceptional! Her patience and product knowledge was off the scales. It's so rare to see these customer s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Answered by reviewers
Created with AI, based on reviewer opinions
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
School shoes purchase at Clarks Selly Oak
Went to Clarks Selly Oak today to buy my daughter's school shoes. She has had a growth spurt and has narrow long feet now! We have tried several shops and nothing fits her well. Rashid at Clarks measured my daughter's feet and advised us on the right style for her. He was very attentive and efficient with us. My daughter also has a misalignment in her feet which causes unequal wear. Rashid suggested insoles which will help the shoes last a bit longer hopefully! Very happy with the service we received today.
Webber at the Dublin Grafton St
Webber at the Dublin Grafton St. store was very helpful and professional.
Clarks St Albans
We visited Clarks St. Albans today and we were very happy with how attentive and patient the staff were, especially Samiha. She listened carefully and helped us pick the right sizes. She was very patient and went the extra mile for us. Great customer service and products. Thank you for all the help.
Sophia was amazing
Sophia was amazing. So kind and considerate our little one was in between sizes and she helped us buy the perfect school shoes
Great experience
Great experience made easier with Brian being super helpful. Thank you
Billa at the West Brom branch was…
Billa at the West Brom branch was really good. He was very helpful with the school shoes selection and sizes. Measured check stock and advised on sizing too.
Visited Clarks today in Selly oak…
Visited Clarks today in Selly oak shopping centre.
The shop assistant Rashid, was very helpful and kind. We left with 3 pair of shoes. Thanks you.
We received great service from Kemi at…
We received great service from Kemi at the Bluewater store. She was patient and friendly!
Appointment at Clarks exeter
We had a school shoe appointment at Clarks in Exeter. We were helped by Kulsum who was brilliant. Very patient and listened to our requirements and needs. Thanks for the great service Kulsum.
Service with a smile
Today we were served by Amat. She was very friendly, served with a big infectious smile. She was complimentary to my daughter which was really nice. She was funny and engaging. She was really helpful and prompt. Most of all my daughter got the shoes she wanted. So a very happy customer!
Ellias was really supportive and helped…
Ellias was really supportive and helped us make a decision on what pair of shoes to buy with a kind and approachable manner
Immogen in Cwmbran - Brilliant!
We went to the Cwmbran store today and Immogen helped us and measured my sons feet and find the 0erfect school shoes and trainers. My sons have autism and my youngest is non verbal and find trying on shoes very difficult. Immogen was absolutely brilliant with them, kind, patient and was just excellent! Thank you for all your help and time today! Will definitely be coming back!
I visited the Clarks @ Ashford outlet
I visited the Clarks @ Ashford outlet. I was served by an delightful young lady called Poppy Trice. Her customer service was amazing *****
She went above & beyond to find a 'Cloud Stepper' shoe that was in the window & find the other shoe. Poppy you were a delight. A little ray of sunshine. Clarks are very lucky to have you working for them.
Excellent service and great staff…
Excellent service and great staff member, very kind and out my sons school shoes shopping at ease.
Thanks again!
Great experience with Cameron at the…
Great experience with Cameron at the Hereford Store (2291) He clear takes pride in his role at the store.
Excellent experience!
I went to get my twins their new school shoes. Lily-Anne showed kindness, patience and humour when dealing with my boys despite it only being her fourth day. Her attention to detail was excellent and made what could have been a very stressful experience a calm one. Thank you!
Visited Exeter Clark’s and had great…
Visited Exeter Clark’s and had great service from Duha she was very kind and helpful with our 3 kids. Thank you!!
Very helpful service when choosing my…
Went to purchase new school shoes for my daughter - Amat who served us was extremely helpful and careful when conducting the fitting. Thank you!
I visited the Cwmbrân store to purchase…
I visited the Cwmbrân store to purchase school shoes for my little girl. My little girl was very nervous however we were served by an amazing lady called Laila. Laila was so patient with her and really put her at ease throughout our time at the store! I can’t thank her enough and we were able to purchase shoes ready for school.
Great experience in Lowestoft
I had a great experience at the Lowestoft Clarks shop. Jess was so lovely and helpful and spent a lot of time helping me to find shoes that fit well. Would highly recommend!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








