Clarks Reviews 

55,313
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 7,226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently receive high praise for the excellent and kind service provided by the team, with people highlighting the staff's positive and helpful attitudes. Many shoppers appreciated the staff's product knowledge, attention to detail, and patience, especially when helping families and ensuring a perfect fit. However, some customers also noted significant issues with the customer service process, mentioning experiences such as receiving returned, damaged merchandise online. A few other people felt dissatisfied with poor handling of complaints, including being offered only an apology or being told processes were not within their scope of help.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are patient, knowledgeable,... See more

Product

Consumers find product quality to be largely positive, praising the excellent craftsmanship, comfort, and... See more

Service

Clients share positive opinions on service, consistently highlighting helpful and friendly staff members who... See more

Quality

Reviewers highlight positive aspects of quality, noting that shoes and slippers are comfortable, cozy, and... See more

Customer service

People report ambiguous experiences with customer_service. Many customers describe outstanding support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Clarks in Bluewater last week and the young lady who served us - Katie - was absolutely exceptional! Her patience and product knowledge was off the scales. It's so rare to see these customer s... See more

Rated 5 out of 5 stars

Booked an appointment for the dreaded back to school shoe shopping. The Cardiff store was great, good choice of shoes in the school range and a foot measure as well to check sizing. Melissa was grea... See more

Rated 5 out of 5 stars

Was served by Vaisakh S in the Peterborough serpentine store 9/8/26 A very patient young man with my 4 year old, not so cooperative Grandson. Thank you for fitting him with his first pair of school s... See more

Rated 5 out of 5 stars

We bought my husband some shoes in the shop in Great Yarmouth. We were asked by Lucy if we needed any help after a couple of minutes and she left us to carry on looking at our leisure. We found some s... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(55,313)

5,379 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

School shoes purchase at Clarks Selly Oak

Went to Clarks Selly Oak today to buy my daughter's school shoes. She has had a growth spurt and has narrow long feet now! We have tried several shops and nothing fits her well. Rashid at Clarks measured my daughter's feet and advised us on the right style for her. He was very attentive and efficient with us. My daughter also has a misalignment in her feet which causes unequal wear. Rashid suggested insoles which will help the shoes last a bit longer hopefully! Very happy with the service we received today.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Clarks St Albans

We visited Clarks St. Albans today and we were very happy with how attentive and patient the staff were, especially Samiha. She listened carefully and helped us pick the right sizes. She was very patient and went the extra mile for us. Great customer service and products. Thank you for all the help.

23 August 2026
Unprompted review
Rated 4 out of 5 stars

Appointment at Clarks exeter

We had a school shoe appointment at Clarks in Exeter. We were helped by Kulsum who was brilliant. Very patient and listened to our requirements and needs. Thanks for the great service Kulsum.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Service with a smile

Today we were served by Amat. She was very friendly, served with a big infectious smile. She was complimentary to my daughter which was really nice. She was funny and engaging. She was really helpful and prompt. Most of all my daughter got the shoes she wanted. So a very happy customer!

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Immogen in Cwmbran - Brilliant!

We went to the Cwmbran store today and Immogen helped us and measured my sons feet and find the 0erfect school shoes and trainers. My sons have autism and my youngest is non verbal and find trying on shoes very difficult. Immogen was absolutely brilliant with them, kind, patient and was just excellent! Thank you for all your help and time today! Will definitely be coming back!

23 August 2026
Unprompted review
Rated 5 out of 5 stars

I visited the Clarks @ Ashford outlet

I visited the Clarks @ Ashford outlet. I was served by an delightful young lady called Poppy Trice. Her customer service was amazing *****
She went above & beyond to find a 'Cloud Stepper' shoe that was in the window & find the other shoe. Poppy you were a delight. A little ray of sunshine. Clarks are very lucky to have you working for them.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience!

I went to get my twins their new school shoes. Lily-Anne showed kindness, patience and humour when dealing with my boys despite it only being her fourth day. Her attention to detail was excellent and made what could have been a very stressful experience a calm one. Thank you!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

I visited the Cwmbrân store to purchase…

I visited the Cwmbrân store to purchase school shoes for my little girl. My little girl was very nervous however we were served by an amazing lady called Laila. Laila was so patient with her and really put her at ease throughout our time at the store! I can’t thank her enough and we were able to purchase shoes ready for school.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience in Lowestoft

I had a great experience at the Lowestoft Clarks shop. Jess was so lovely and helpful and spent a lot of time helping me to find shoes that fit well. Would highly recommend!

23 July 2026
Unprompted review

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