ClarksReviews 

The Clarks oulet website is not customer‑friendly. Delivery is automatically set to the priciest next day option, and particularly when usjng google pay you easily miss this and then you are unable to cancel the order despite contacting customer services. It feels intentionally dishonest and misleading and a good way of tricking customers into paying more for delivery of orders. Most other online retailers require you to actively select a more expensive delivery option so a very disappointing experience.

Great service, Sarath and Jenny are great and very friendly :)

Bought 2 pairs of shoes today wasn’t to keen on the colour but after speaking to ash and getting some help we finally chose 2 pairs. Very satisfied with the service and chose, definitely be back!

Visited Chatham branch and served by Alison ,very good customer service, very good sale going on and all the staff seemed very helpful. They were very keen and excellent for selling the products and making sure customers are aware of all the offers, would visit again and 100 % recommended.

Lady who served my granddaughter and i today was called Lesley she was friendly helpful and polite . She helped me to choose 2 pairs of shoes for the little one and offered to order in a size if they didn't have it couldn't have been more helpful 100% a good experience
Thankyou

Helen S was wonderful with my daughter who is very awkward with shoe sizes. She was very attentive and would deff come back again. THANKYOU HELEN

I purchased a £55 pair of Clarks work shoes and unfortunately had a very disappointing experience.

After wearing the shoes on just two occasions, I developed severe pain in one knee to the point that I had to wear a knee support. I stopped wearing the shoes, and the pain went away. As a result, I can no longer wear them.

I returned to the store hoping they could help, but I was told there was nothing they could do and that I needed to contact customer services. I then called customer support, who put me on hold while they spoke to a manager, only to come back and say there was nothing they could do either.

What has disappointed me most isn’t just the shoes themselves, but the complete lack of customer care. The shoes had only been worn twice, yet I was left £55 out of pocket with a pair of work shoes I can’t use and no meaningful solution was offered.

The whole experience has left me feeling that, once the sale has been made, customer satisfaction isn’t a priority. I wasn’t asking for store credit or another pair of shoes—I simply wanted Clarks to take my concerns seriously and provide a fair resolution.

Sadly, I feel that keeping my money was more important than looking after a genuine customer. Based on this experience, I won’t be shopping with Clarks again, and I wouldn’t recommend them to anyone looking for good after-sales service.

Sam - at Clarks Poole Dolphin Centre was brilliant today! So friendly, thoughtful and kind. My almost 2 year old needed his feet measured and she really went above and beyond to make it a really enjoyable experience. Thank you

Great customer service - Seamus was very kind and patient while I tried on several sizes. Would highly recommend this store.

I recently bought a pair of Clark’s shoes, and I’m very pleased with my purchase. The online shopping experience was very easy, with a straightforward ordering process and clear product information. The delivery was prompt, and the shoes arrived well-packaged and in perfect condition.

The shoes themselves were comfortable from the first wear, with excellent cushioning and good support throughout the day. The quality of the materials and craftsmanship is evident, and they have a smart, stylish look that works well for both casual and formal occasions. The fit was true to size, and they feel durable enough to last a long time.

Overall, I’m extremely happy with both the product and the service and would definitely recommend Clark’s to anyone looking for comfortable, high-quality shoes and a smooth online shopping experience.

Emily at Cardiff Queen Street Store was polite, friendly and helpful
Really good shopping experience Thank You

Angela in the Shop in Belfast made our shopping in Clarks very plesant.

Abby in the Bournemouth Castlepoint store was incredibly knowledgeable, helpful and patient with my son. Can not recommend her enough.

We were served by Reyanah @ Middlebrook. Very polite and excellent customer service, she found the exact shoes our 6 year old was looking for for school and even tasked him with little jobs to keep him involved.

Rashid was a very helpful working and was very nice.

Mandy at Castlepoint was so patient and helpful with my very particular and fussy 5 year old girl. Thanks Mandy! Really appreciate your help.

We were there to buy my 2yr old grandsons shoes. We were greeted as soon as we entered, didnt have to wait long at all for measuring. Staff member, name of Raj, bought out a range of shoes for him to try and went out of her way to find a certain pair. Incredibly friendly and helpful.

My partner and I went in to get our 1 year old daughter pre walking shoes and we were appointed by Trey who helped us measure her feet and pick out her first shoes. Thank you for assisting us Trey we appreciate it a lot.

Clarks, Selly Oak.

On Saturday, 4 July 2026, at approximately 11:00 am, I experienced unacceptable customer service at your store. While I was in the process of selecting a third pair of shoes, a female member of staff interrupted me in a rude and verbally aggressive manner. She demanded that I immediately pay for the first two pairs, stating that she needed to assist other customers. As loyal Clarks customers for decades, my family and I have never encountered such hostile behavior. Consequently, this distressing experience has entirely compromised our trust in this particular store, and we will no longer shop at this location.