Clarks Reviews 

55,520
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,469 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff for providing exceptional assistance and making shoe shopping an easy, pleasant process for families. Consumers often highlight the patient and highly attentive approach team members take when carefully measuring feet and finding the perfect footwear. However, some reviewers were not happy with online customer support, mentioning severe delivery delays and communication issues when seeking assistance. A few other people also felt that certain in-store staff members completely lacked basic patience and politeness, resulting in a highly stressful and disappointing visit.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and... See more

Product

Reviewers highlight positive aspects of product, noting that the shoes are perfect in fit and also look great... See more

Service

Customers consistently note positive experiences with service, highlighting professional, helpful, and... See more

Quality

Clients share positive opinions on quality, noting that the shoes are perfect in fit and look great.... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between in-store and online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called into the Cwmbran store today and was served by the super lovely Amelia! 💕 I usually dread shoe shopping for my boys, but Amelia made the whole experience so positive. She was incredibly h... See more

Rated 5 out of 5 stars

We visited Clarks shoes Royal Avenue Belfast on 26th August 2026 to buy black school shoes . We were assisted by a young staff member,Jorja,who was very friendly, very helpful and very professional. S... See more

Rated 5 out of 5 stars

Great Yarmouth-Clarks, Was greeted at the door by a warm and friendly team member initially and then was passed onto Lewis who took foot measurements, answered my questions, engaged in conversation.... See more

Rated 5 out of 5 stars

Went into the Grafton Street store and was helped by Alice who was absolutely fab. So professional, helpful, and lovely. Made the buying and selection process so easy after a day of running all over t... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

56K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(55,520)

4,546 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Yarmouth - Jacob

We visited the Great Yarmouth store and was served by Jacob, he was brilliant with our 3 year old, let him try on all the shoes and was super nice and friendly. We didn’t feel rushed and he was thorough with the fit and an all round great experience.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

10/10 customer service by Dom!

I went to clarks (reading) yesterday with my cousins and aunt. We were served by Dom and he was absolutely amazing! At one point i noticed one of the customer was mad because she had to wait and she was rude with dom but dom didn’t loose his smile and his positive attitude at all. It just goes to show what an amazing human being Dom is. ❤️ It was lovely to chat with you Dom! Keep spreading your positive energy, it really makes a difference.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Mrs Webber was super friendly and helpful even though it was busy enough in the shop. Found a nice pair of Wallabee’s that just fits like a pair of socks! Can highly recommend 👍

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Maria at the Surrey Quays Store

Maria at the Surrey Quays store was kind, engaging and thorough. She went above and beyond with my daughters, aged 3 and 6, taking great care when measuring their feet and checking the fit of several pairs of shoes.

I’ve been a regular customer at this store for around 10 years and have always found the staff helpful, but Maria definitely went the extra mile. We left the shop very happy and confident that the shoes we’d bought fitted properly.

Thank you, Maria!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Macsen

Thank you to Macsen in Carmarthen for reassuring my daughter on her move up to high school. Lovely to know that there is such a caring and friendly 6th former there. Fab job helping her pick out her shoes and measuring her feet as well!

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Morpeth store

Morpeth store , superb service from 2staff members. Could not have been more helpful over Order/Collect confusion.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Kaitlin at the Cwmbrân store was brilliant with my son helping him pick his shoes for going to school! very patient and made him feel relaxed and comfortable, all the staff are lovely and happy to help

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Faser at Castlepoint did a fantastic job.

Faser was our appointment person and he was so patient. I’ve never known Clark’s to be as busy as it was, we had an appointment booked and we were seen promptly. I had two children to be measured for school shoes. He brought different styles out, listened to what I wanted. My daughter was changing her mind and he didn’t bat an eyelid. I gather he’s a temp, such a shame as he’s one of the best we’ve ever had. Hopefully he’ll be back next summer.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Jeroline an amazing lady at Clarks

We have been served by JEROLINE, and amazing customer care. She was absolutely amazing, had full knowledge, exactly know what she is doing, know the need of customer.
After so long I have come across a personal who is amazing as person as well as professional at work.

1 September 2026
Unprompted review

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