Clarks Reviews 

I have been a loyal Clarks customer for over 20 years and have owned many pairs of their shoes. Comfort and quality were the reasons I kept coming back.

Unfortunately, my latest purchase was extremely disappointing. The shoes are not merely uncomfortable, they actually hurt my feet, something I have never experienced with any previous pair of Clarks shoes. When I contacted Customer Services, my concerns were dismissed as a matter of personal preference. The response was generic, focused entirely on the returns policy.

What disappoints me most is not just the product, but the lack of support for a long-standing customer. This experience has significantly reduced my confidence in the brand, and I will be looking elsewhere for footwear in the future.

Timmy assisted in Cambridge today, he was a more than helpful. We were getting school shoes and needed help for sizes, and Timmy did just that add extra. He was extremely accommodating, insightful and competent. He was a wonder to be served by. Thanks

We were served by Angela in your Belfast store today. She measured my daughter’s feet and helped pick the perfect school shoes. She was very helpful and overall just lovely. Thank you Angela

I was helped by Chloe C today on the 31st July.
I came with my 13yr old NV Autistic daughter and my 10 yr old ADHD daughter.
Chloe had the patience of a saint and was so kind and helpful.
It can be so difficult shopping but this was a pleasure.

Thank you so much.

I went into the Clarks Grafton St Dublin store for a quick look on my way to get a bus home, just to fill a few minutes.
I immediately took a stunning animal print shoe off the shelf to try it on in the mirror, and another customer instantly complimented them, then Marine came over and said she loved them too. Marine quickly got me the pair and talked me through the extra cushioning and comfort in this style, and complimented my own Wallabees. She was so easy to talk to and brought me out a different pair I liked as well. We both agreed the first pair were perfect. We chatted about shoes, and also my time working in Clarks years ago. Gerry was also great craic, and everyone was so complimentary about my style, I didn’t want to leave. No one felt overbearing or fake, just effortlessly good vibes.
What a gorgeous, gorgeous team in the Grafton St store and I am utterly obsessed with my new Torhill Bee’s!!

Served by Lottie in St Neots Clark’s shop. Very kind, helpful and polite. And helped us find the lovely shoes

Daisy was excellent, very kind and patient

Alison spent ages with us helping us to find items that were suitable for she was patient and professional at all times. Amazing with our 3 year old grandchild.

Roxanne did a wonderful job fitting shoes for my 1 year old. No pressure and looked after him so well even when he wasn’t playing ball. Great experience!

Zahra was very helpful and very good with our youngest child.
Very pleased with the service and shopping experience.

Michelle@middlebrook went above and beyond. Friendly, helpful and amazing with our 6 year old energetic boy, giving him jobs to do whilst we looked for shoes.
Michelle was a star and help my 78 year old mum find shoes to fit specialist insoles. Mum was made up with her trendy trainers.

Ordered 3 pairs of shoes on Tuesday for next day delivery on Wednesday. I still have not recieved my order nor have I had a update why it was not delivered and still no delivery for today. Very poor service. Phoned Clarks customer service who advised they cant do anything until Evri gets back to them so not much point in ringing them to resolve.

Have been served by Helen several times. Always find her knowledgeable and very professional. Would highly recommend Telford Clarks

Elliott and Naomi were a breath of fresh air. Excellent customer service. Naomi is doing fantastically in her training and Elliott a warm and helpful manager to her. A great experience, thank you!

Ben H was an amazing help sorting my daughter’s school shoes. Stress free and hassle free!

Dropped into Grafton St branch as I was in area. Webber was name of lady who assisted in my purchase of runners.
She was outgoing, friendly and got me what I wanted! Top marks

We were assisted by Steph for the purchase of our daughter’s first shoes. She was really kind and helpful and made it a very straightforward and easy process

No customer service. Inability to even try to resolve an issue. Will not be purchasing from this company again

I signed up for the email newsletter to receive the advertised £10 discount. After waiting several weeks, the discount code finally arrived. I found a pair of sandals, added them to my basket, applied the code and proceeded to checkout, only to be told they were out of stock.

To make matters worse, despite receiving daily emails promoting “up to 50% off sandals”, there was barely any choice available. In fact, I could only find one sale item, and it wasn’t remotely appealing.

Overall, the whole experience was frustrating, poorly managed and felt like a complete shambles