Clarks Reviews 

Brilliant service my granddaughter starting high school needed some shoes
Karen was amazing. Customer service was exceptional

Feng was super helpful and patient and gave great service.

We had Ibraheem at sellyoak who had brilliant patience, customer service skills and care to make sure we left with the right pair of shoes

Really nice and very helpful

Amazing customer service. Was served by Arzoo and she was so helpful n sweet x

Sara, from the Grafton St store, was incredibly helpful and knowledgeable in helping us select a first pair of shoes for secondary school.

Visited Clarks outlet today at McArthur Glen Cannock with my 4 year old Grandaughter for school shoes. Very well organised considering everyone was buying school shoes, so extremely busy.
Corrina
was our retail assistant today. She was amazing 👏 introduced herself to us both and asked our names. She was very attentive to the fit and comfort of my Grandaughters choice of shoes. Thank you for making the experience a pleasurable one. I hope this young lady gets the recognition she deserves 🙏 👏

Aliza was fantastic and helped so much.
She is was so good with my 4 year old and I was really impressed with her customer service and just how lovely she was. Credit to your company

I visited Nuneaton store 2562 yesterday to purchase my two daughters school shoes. We were served by Kerry and I can speak highly enough of her service. From start to finish she was lovely. Actually spoke to my children and asked them how the shoes felt to ensure they were comfortable.
She was also amazing dealing with my autistic child when we had to order her size in she was about to have a meltdown until Kerry fully explained to her what the process was.

Jake was great help

Winston, the store manager, was incredibly friendly and attentive. He measured my children’s feet and carefully chose the perfect shoe style. He was so patient and knowledgeable, and made the whole experience really easy and enjoyable. The customer service was excellent, and it was clear that he genuinely wanted to make sure we found the right shoes for the children. I would definitely recommend this store and will happily return in the future.

The store also had a calm and welcoming atmosphere and was very clean and tidy.

Iqra was very professional when fitting my daughter’s new school shoes. She listened to our needs and brought out the right shoes and then checked them. Amazing service overall

I’ve been going to Clarke’s for decades and this visit reminded me why. Huge range of quality shoes and expert attentive help from Cathy who assisted me.

I visited Clarks in Westfields, Shepherds Bush yesterday. It was very busy, however staff remained to provide a very good service. One particular member of staff, Muslina was EXCELLENT! She really went above and beyond and has patience of saint. Thank you for being so kind and patient with my son. You truly are a diamond and Clarks are very lucky to have you.

I visited the Clarks store at Middlebrook to get my 16-month-old’s feet measured and look for some shoes.
We were greeted warmly at the entrance and asked if we needed help. Although we hadn’t booked an appointment, the manager gave us a queue ticket, and we were served in about two minutes.
Our assistant, Laraib, was polite, friendly, and very efficient. She was gentle while measuring my toddler's feet and did a great job involving my older child by using both of their names.
We ended up purchasing a pair of navy Lumen Hero toddler shoes. The entire process was quick, pleasant, and completely stress-free. Thank you to Laraib and the team for the excellent service.

We visited at a busy time but the ticket system meant that getting assistance was very easy. Staff friendly, particularly Lauren C who assisted us. Lauren was very patient with my dayghter, particularly as she is very active and talkative!

Lack of interaction from serving staff
Until asked no proper check re shoe
fitting child well.
Lack of enthusiasm from staff serving children
Lack of size options and no indication when may be available
Shoes extremely expensive
The store we visited was Taunton

Very disappointing and humiliating experience at Clarks Cannock Outlet

I visited the Clarks outlet at Designer Outlet West Midlands in Cannock with my family on 18 August 2026 at approximately 3:55pm to buy school shoes for my daughter.

We initially queued outside the store, which I completely understood as the store was busy. At the entrance, a young female member of staff asked whether we were buying school shoes and whether my daughter needed her feet measured. We said yes and were given ticket number 18.

However, nobody explained how the ticket system worked or told us that we had to respond immediately when the number was called.

While my daughter was having her feet measured by a member of staff, I heard number 18 being called several times. I did not realise we were supposed to respond because we were already being assisted and had not even selected a pair of shoes yet.

After the measurement, we looked around and my daughter eventually chose a style she wanted to try. When we approached the member of staff who had been calling the numbers and showed her ticket 18, she told us that she had already called our number many times and that we now had to take another ticket.

I explained that nobody had told us how the system worked and that we had been having my daughter's feet measured when our number was called. She simply kept repeating that she had called number 18 several times.

Although I disagreed with how the system had been explained, I was prepared to return to the entrance and take another ticket.

What happened next was what made the experience particularly unacceptable to me.

The same member of staff then walked from further inside the store towards the entrance/cashier area and loudly told me, “Don't shout at our staff.”

I was extremely surprised. She was the member of staff I had been speaking to about the ticket issue. I immediately told her that I had only been speaking to her and that I had not been shouting at her.

I then asked for her name because I wanted to make a complaint about how the situation was being handled. She refused to give me her name and repeatedly shook her head.

An older female member of staff at the cashier area then instructed her to call security. As far as I was aware, this member of staff had not been involved in our earlier discussion about the ticket or asked me what had happened before giving that instruction.

At that point, my family and I decided to leave the store.

What began as a simple misunderstanding caused by an unexplained ticketing procedure had somehow escalated into me being accused of shouting at staff and security being called.

I found the experience extremely upsetting and humiliating, particularly as it happened in front of my family and other customers.

I would like Clarks to review what happened at the Cannock store, including the relevant CCTV footage from approximately 3:55pm to 4:25pm on 18 August 2026, and explain whether this is the standard of customer service and complaint handling that Clarks considers acceptable.

I had a great exchange on CLARKS shoes with Marine!
The shes I bought are "magnifiques "
Serge from Lyon