Clarks Reviews 

55,253
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 7,226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently receive high praise for the excellent and kind service provided by the team, with people highlighting the staff's positive and helpful attitudes. Many shoppers appreciated the staff's product knowledge, attention to detail, and patience, especially when helping families and ensuring a perfect fit. However, some customers also noted significant issues with the customer service process, mentioning experiences such as receiving returned, damaged merchandise online. A few other people felt dissatisfied with poor handling of complaints, including being offered only an apology or being told processes were not within their scope of help.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are patient, knowledgeable,... See more

Product

Consumers find product quality to be largely positive, praising the excellent craftsmanship, comfort, and... See more

Service

Clients share positive opinions on service, consistently highlighting helpful and friendly staff members who... See more

Quality

Reviewers highlight positive aspects of quality, noting that shoes and slippers are comfortable, cozy, and... See more

Customer service

People report ambiguous experiences with customer_service. Many customers describe outstanding support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Clarks in Bluewater last week and the young lady who served us - Katie - was absolutely exceptional! Her patience and product knowledge was off the scales. It's so rare to see these customer s... See more

Rated 5 out of 5 stars

Booked an appointment for the dreaded back to school shoe shopping. The Cardiff store was great, good choice of shoes in the school range and a foot measure as well to check sizing. Melissa was grea... See more

Rated 5 out of 5 stars

Was served by Vaisakh S in the Peterborough serpentine store 9/8/26 A very patient young man with my 4 year old, not so cooperative Grandson. Thank you for fitting him with his first pair of school s... See more

Rated 5 out of 5 stars

We bought my husband some shoes in the shop in Great Yarmouth. We were asked by Lucy if we needed any help after a couple of minutes and she left us to carry on looking at our leisure. We found some s... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55K reviews

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Asks customers to review

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Replied to 98% of negative reviews

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4.6

All reviews

(55,253)

5,330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Popped into the Harlow branch today

Popped into the Harlow branch today, was greeted within seconds by a very lovely young man.
My daughter had her feet measured which he was very thorough and made sure they were the correct fit.
A huge massive thank you to Robbie you were amazing.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Visit Clarks in carmarthen and was helped by Sarah

Visit Clarks in carmarthen today to get new school shoes for my son as it's that time again.
We were helped massively by a store colleague named Sarah who advised us to go a extra shoe size for son shoe so he can grow into them. She made him laugh and made my son more comfortable and she was such a great person sharing knowledge on what we can do and also advised us that if the shoes have not been worn and he was to grow a bit more before school started we can get them exchanged for bigger size . Great service and great experience . Thank you Sarah .

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Fraser made it easy!

We had Fraser helping us get school shoes. One of my children is autistic and shoes can set a challenge. Fraser was exceptional and gave him additional time and allowed my son to feel the shoes and insoles taking each set at his pace.

I was really impress with Fraser knowledge and support, suggestion of shoes and andding insoles that would support my son’s sensory needs. I couldn’t have asked for better. Thank you Fraser!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent assistant

The assistant, Ella, at the Bath store was excellent. She listened and communicated very well, coming up with suitable suggestions. She was good at encouraging further sales in terms of a second pair half price or a protective spray. Very personable!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

We went to Clarks at Middlebrook to get my little girl (3 years) some new shoes for nursery and some new work shoes for me. We were helped by Saga who was fantastic. She measured my little girls feet and gave advice on which shoes to get that would allow her some growing room and she was great at keeping her engaged and made the process lots of fun!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Cloe from the derby store

Cloe from the derby store, was more yhan a super star, she came out of her comfort zone to actually find type of footwear i was looking for, and old seasonal collection at a bargain £60, was simply honoured with her gestured service, all good really pleased with store and staff helpfulness

20 August 2026
Unprompted review
Rated 5 out of 5 stars

We entered without an appointment…

We entered without an appointment however we were attended to immediately. Our assistant was friendly, most helpful. And measured my daughter’s feet and shown such kindness whilst doing this. She also gave us sensible options with a variety of suitable shoes in the size we needed.
My thanks go to her and the team on how organised you are in the busiest time of the year for shoe shopping.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic shop with great range of footwear!

I needed some new shoes and trainers, and thankfully, this branch of Clark’s was able to sort me out. Perfect fitting, comfortable, robust, and reduced, making the pairs I bought a real bargain. And the staff were very professional and helpful! Thank you very much!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great price, Very polite

Lamees at the West Brom branch was absolutely fantastic with the advice, her attitude and politeness was second to none. Very smiley and approachable. Very pleased with the level of service received and the total cost was better than expected! Give Lamees a raise and promotion!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Bath store

Bath store - Cheyenne M was brilliant today helping sort out school shoes for my two kids. Kind, efficient, asked loads of lovely questions, such great service. Thank you

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Customer service from Velma

We were helped by a young lady called Velma. She was so kind and helpful, even though it was so busy given the shop was so hectic because of everyone getting their new school shoes. Just wanted to say thank you. Your calm nature and kindness made a real difference for my child.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

I visited Newbury (5642) Tuesday 18/08/2026

I visited Newbury (5642) last Tuesday.
Staff- Clara and Izzy were really helpful and helped me find suitable smart shoes to try. I had issues with the laces so they relaced them to be easier for me to put on. They gave me useful advice and were polite and friendly. I found the shoes I needed. Great customer service.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Clarks Cardiff Store Thea

Visited Clarks Cardiff Store and Thea couldn’t have been more helpful! Fitting shoes for a 3 year old can be tricky and she made the experience exciting and so enjoyable! Got onto her level and spoke to her rather than us parents. Honestly she deserves such praise for an amazing job!

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Great Yarmouth store

Visited the Great Yarmouth store, was served by a very helpful lady called Lesley. I bought two pairs of shoes, I was very pleased with them. Would definitely shop there again.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Samuel was amazing

Samuel was amazing. He really went above and beyond (Lakeside).
He was very friendly, helpful and professional. Despite how busy the shop was he made the experience very pleasant.

20 August 2026
Unprompted review

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