Clarks Reviews 

Nawaz was very helpful and went out of his way to make it a no stress easy experience. Thank you Nawaz!

Gery was brilliant

Sophie at West Bromwich new square did an amazing job looking after my son for his school shoes. She was understanding and patient.

Very structured, walk in get measured then a team member assists with the shoes you ask for, even with big ques the structure kept it flowing, we were then greeted by a Clark’s representative called Sam, who handled our shopping experience like it was at Harrods.
Excellent service!

Went to the Lowestoft store, served by Trinity; she was fantastic with my 7year old. Spoke to him at his level and made the whole buying new school shoes fun for him. He loved talking about sharks and dinosaurs!!

Shop and staff were well organised. We were greeted and helped through the process with competence at every stage. Given how bewildering the experience can be with three kids, I felt really well looked after. Our server Lily did a great job listening to the kids' feedback about the shoes and helped us with patience and good humour. Great stuff!

Sophie was great and was very helpful today.

Thank you for your assistance today smithA

Terrible customer service and staff @ Clarks in Whiteley Hampshire

We went in just now and were told to wait with a ticket, then to be told after waiting for a long time that they had run out of pop socks and couldn’t measure my child’s feet. The assistant suggested I buy some socks!
When I complained and said it’s your busiest time to the Asian lady behind the counter, she was very rude to me and told me I should have brought socks with me. But nobody made this known upon arrival!

Won’t be going back!

Amrit was great she didn't rush us and was very understanding

We have just been served by Lilly at the Trafford Centre store who was so helpful and kind. She really took the time to make sure we were happy and made the whole process seamless. Really happy with our purchases.

We met Sam at middlebrook he was so amazing with my children getting them ready for school thank you

I wasn't hopeful we were getting my daughter her school shoes today, as for autumn/ winter she likes boots or shoes to keep her feet dry and the Clark's selection is limited when you want dry feet. On the shelf were just 2 options. Then along came Martha who listened to my daughter and came back with 2 pairs of boots, 1 not on the shelf. That 2nd pair were perfect and trip turned successful. Thank you Martha, my 7 year old loves them!

5 stars for service, down to a 4 for the poor selection.

Excellent service from Helena at Dorking branch, measuring our grandson for his first shoes. Very satisfied with Clarks'service and choice, and very reasonably priced.

Visited Carmarthen Clark’s for my daughter’s first pair of shoes. The staff were lovely and managed to fit us in really quick as they had a few fittings. Ella was very helpful in helping us to get the right first shoe for my daughter who’s just started walking.

We visited the Aylesbury store, and were served by Joseph. Joseph did an absolutely brilliant job, particularly in helping to keep our daughter with additional needs calm in a busy environment. He was patient and kind, and turned what could easily have been a stressful experience into one that was fun for the children. Thank you, Joseph!

Visited Clarks Teford Town centre todaylast and the young lady who served us - Paris- was absolutely amazing! Her patience and product knowledge was amazing. It's so rare to experince such customer service and a wonder to experience. Service like this these days is rare. I'm not easily impressed, as I believe that good service is a must.

However, I was very impressed by Paris. She helped our son come to a decision after trying a number of shoes, without being flustered or showing any impatience with our son's indecisiveness.
It was a pleasure visiting the store.
We will return to the shop to buy our other son's shoes. Hopefully we will be served by Paris again.
Thank you Paris for a great service 🙏.

Visited store at selly oak Birmingham, Rashid who help us was extremely helpful and positive made our experience easy and smooth.

Definitely will visit again.

Thanks

Terrible customer service. I paid for next day delivery and could see on the day that it was meant to come that my order had not been sent out the day before for the next day delivery. I messaged customer service and they said they couldn’t confirm if it would come or not that day. I told them that I didn’t want the order anymore and they wouldn’t cancel it even though it hadn’t left the warehouse yet. Now I need to send back the shoes that I no longer need because they didn’t come next day as I paid for and they want me to pay to return them. Awful customer service. I will not be buying from Clarks online again.

We Had Ella help my son pick his new school shoes today and she was absolutely brilliant 🤩. The lady downstairs who we booked in with made us feel like we were on a military mission (if she wore cammo it could be so much fun ). Genuinely a great experience.
Many thanks again Ella for your kind words and being so thoughtful.