Clarks Reviews 

Was served by Vaisakh S in the Peterborough serpentine store 9/8/26 A very patient young man with my 4 year old, not so cooperative Grandson. Thank you for fitting him with his first pair of school shoes.

Visited clarks at Fosse park. Was helped by Becky today, she was fast and efficient and helped and measured my teenage children. Sorted the shoes they wanted and best bit for me, it was over without and arguments due to the speed, loved it.

We popped in Clarks in Selly Oak for some school shoes for my youngest and Gibril served us. He was incredibly patient with my daughter wanting different styles and trying different widths until we got the perfect fit

We had an amazing experience at the Selly Oak store today.Amazing Amat helped us to get the right school shoes for our daughter.Helped us with to get the right size ass well.Just a brilliant person.

We bought my husband some shoes in the shop in Great Yarmouth. We were asked by Lucy if we needed any help after a couple of minutes and she left us to carry on looking at our leisure. We found some shoes my husband wanted to try and she went and got them for us straight away. The size he tried were slightly large so Lucy immediately went and brought us a pair half a size smaller which were perfect. We were very impressed with the shoes which we thought excellent quality and value for money and the service we received was excellent. Highly recommended

We went for some shoes to Clarks branch in Grafton street and the staff named Webber was very nice, very friendly, proactive and she made us feel welcomed 😊 10/10

Had someone called Jacob help us measure are boys feet he was very polite and helpful and was very knowledgeable, thank you

Thank you to Mason for excellent, caring service finding our daughters first pair of school shoes.

Ash helped my two daughters choose the correct shoes to go back to school. I have to say Ash was extremely knowledgeable and advised the girls with the best shoe to fit them. His knowledge of the shoes was excellent most importantly of all very patient with my two girls. Thank you so much.

Ella from the Carmarthen store was very welcoming and helpful when I went in to search for my daughters school shoes for secondary school. Thanks ☺️

I was at Clarks on Argyle Street, Glasgow this morning with my 8 year old daughter. We were served by Amy, who was brilliant. She put my daughter at ease, was knowledgeable and friendly and went the extra mile to help us find suitable shoes to order when there wasn't quite what we wanted in store. Thank you Amy! Fiona

First school shoe fit for my daughter at Worcester High Street. Caitlin was brilliant, so patient and engaging with my daughter and took the time to make sure she had shoes she loved that fit perfectly.

The customer service was exceptional, bilal at West Bromwich branch was absolutely fantastic.
I was struggling with my daughters school shoes and bilal and benz went above and beyond to help me.
I am now leaving thos store a very happy customer and mommy.
Thank you so much Clarks.

Went into the Abbeycentre store today to see about buying my daughter new school shoes. Holly dealt with us, she was extremely helpful, friendly and knowledgeable. Nothing was too much trouble and she helped my daughter make the right decision.Store very busy however Holly was totally focused on us. Hopefully she will enjoy strawberry juice as a well earned treat.

Calum was brilliant today and came away with three sets of shoes just due to his help and assistance. Calum went to stock room for particularly sizes for the shoes which made a difference for us. Thank you Clarks and especially to Calum. Cheshire Oaks Store.

Really disappointed with my recent experience of shoe fitting for my toddler. Sadly staff aren’t trained enough or correctly and my toddler is left with shoes that aren’t fitted properly.
Also had a poor interaction with customer service when I complained and was completely ignored when I asked for it to be dealt with by management.

We were served by Callum today and he was so friendly and efficient. He helped my little girl get measured and we picked her shoes. He’s great. Patient and kind. Couldn’t recommend Callum enough!

No at the middle brook store in Bolton did a great job. My daughter was in a mood and he handled it well. Nice bloke

Ash in Cardiff was so friendly and patient with my two boys. They made the process so easy and quick.

Thankyou ♥️

I bought a pair of Clarks trainers which were reduced in price. Delivery cost of £2.95 which was fine and i paid that. When the trainers arrived, all good except the tongue of both trainers were long and stiff and pressed and rubbed against my ankle when walking (in the house). I filled in the return form giving the reason that they were unwearable for me (in my view, not of merchantable quality) and when the refund was calculated it deducted both the delivery charge and the return postage. I wrote to Clarks customer services saying that I accepted the cost of delivery as I'd agreed to that, but as the trainers were unsuitable to wear either because of fault or design, that I should not be charged the return cost. Clarks replied politely saying: " While we appreciate that, based on your experience, you believe this to be a fault, our returns process can only classify an item as faulty where a manufacturing defect has been identified following assessment. As the trainers were returned through our standard returns process and were not confirmed as faulty, the return fee was applied in line with our returns policy." The trainers are still in my possession and have not yet been returned, so the "decision" was made by Clarks not to refund postage without even seeing the trainers! I'm not going to argue those dismissive words, however as well as poor quality trainers, Clarks Customer Services, for the sake of £2.95, chose to ignore the fact that I was unable to keep and wear those trainers due to an uncomfortable trainer tongue rubbing on my ankles and opted to not refund the return delivery charge as a gesture of goodwill to a longstanding Clarks customer. Be aware that when you order from Clarks, you will pay delivery postage and also the return postage even if in your opinion, the goods are faulty. Poor quality trainers and in my view, poor quality customer service! My custom will go elsewhere now!