Clarks Reviews 

Rayhan- was amazing trying to help my son find some school shoes. He was friendly and very helpful and tried everything he could to help us. (Huddersfield store)

Went to get a nothing but a bag but they didn't have anything that suited me. But Kealeb the staff working with me. managed to make me feel like i didn't come for no reason. He gave me great alternatives even though i didn't like them and listened to my day and managed to get me to buy a shoe clean kit that i needed from working after i dirtied my shoes. Great experience and great shop

Sayan was very good and very understanding also very friendly

Ruben from Bedford store was super helpful with helping me get the right trainers for my son.

Great service and patience

Called into the Cwmbran store today and was served by the super lovely Amelia! 💕

I usually dread shoe shopping for my boys, but Amelia made the whole experience so positive. She was incredibly helpful, patient and fantastic with all three of our boys. She went the extra mile with our eldest, who has autism and doesn’t like having his feet touched, and handled everything with such kindness and understanding.

Thank you so much, Amelia! Your kindness, patience and fantastic customer service really didn’t go unnoticed. You made what can usually be a stressful experience so much easier for us. ❤️

We went to the Clarks shop in Carmarthen to get my son fitted and get new school shoes. The young girl was so helpful and very patient with my son when measuring his feet and helping us pick the right shoes for him. She was able to help us add on the right products to get ready for the inevitable scuffs that will come in time. All in all the process was quick and friendly. Very happy and we will be coming back.

I’ve been to Clarks in Cambridge this week and I just wanted to say a huge thank you to their team, especially to Maisie, the girl that helped my daughter find the perfect school shoes. She was so patient, kind and thoughtful and transformed this simple selling in a nice experience.

Visited Queensgate Clarks today. The service by Alex was beyond excellent . Alex was highly approachable and was happy to go again and again to get what we actually wanted. So satisfied with the incredible service although it was super busy today.

The Clarks in Grimsby was absolutely amazing! Specifically Millie who works there. When I went there she was such a friendly woman who made sure we had great service and perfect shoes! 5/5 will come again!

I was served by Steph and she was very helpful and attentive. She helped my daughter choose the correct school shoes. Excellent customer service. Will be back again.

The store manager in clarks Staines Q is very professional and very helpful and he does his job with a pleasant smile on his face. You need more staff like him.

Sales clerks we're really helpful and we found our pair really quickly. A little bit too pushy with the extra cleaning products but overall good experience.

We visited Clarks shoes Royal Avenue Belfast on 26th August 2026 to buy black school shoes . We were assisted by a young staff member,Jorja,who was very friendly, very helpful and very professional. She had a very nice way with our little 8 year old granddaughter and was very patient with her . We bought a beautiful pair of black shoes . Our little granddaughter wants to say to Jorja that she loves her new school shoes, her friends in her neighbourhood loves them ( she brought them out show everyone) and she is looking forward to wearing them back to school on Tuesday. A big thank you from us all to Jorja

I visited the Ealing Centre branch to buy my daughter a pair of school shoes and the customer service I received from Henry was extremely good. He was helpful, patient and polite. He didn't push me to buy a shoe size that was available in the store. He was honest and I appreciated that.

We were served by Nima at the Carmarthen branch. She was helpful and knowledgeable. She took her time fitting my daughter and we left with a perfect pair of school shoes. She was very good with my daughter and was very friendly.

I have always liked Clarks as a company and I genuinely like the brand, which is why this experience was particularly disappointing.

My order was delayed by the courier, so I contacted Clarks Customer Care for help. I sent more than three emails asking for an update and simply wanted to know what was happening with my order, but I still did not receive a proper response or any reassurance that someone was actively looking into the situation.

What was most disappointing was not even the delivery delay itself. Delays can happen. The most frustrating part was being left without an answer and without any clear understanding of what was happening with my order. As a customer, you expect at least some communication and reassurance that your case is being dealt with.

I also received conflicting information about the parcel. At one point I was told that it had been returned to the warehouse and could not be resent, and that a refund had been processed. However, the parcel was actually still with the courier and was eventually delivered.

I do want to acknowledge that Clarks offered me a £50 goodwill gesture, which I genuinely appreciate. This was a positive gesture and shows that the company is willing to recognise when something has gone wrong.

My disappointment is therefore not really with Clarks as a brand, but with the way my case was handled by Customer Care. The delivery problem was frustrating, but being repeatedly ignored after sending several emails was much worse. I was left waiting, uncertain and having to chase for information myself.

I still like Clarks and will continue to consider the brand, but I sincerely hope Customer Care improves its communication. A customer should never be left wondering whether anyone is actually looking after their order.

Regarding order #1020006658

Kaz from kings heath was amazing and helpful.

Today my husband and I took our four-year-old autistic son into Clarks in Harlow to buy his first school shoes. Our son finds changing shoes incredibly difficult and on previous visits we haven't even been able to get shoes on him at all. I was very anxious but Lucy was very patient and non-judgemental even when our son screamed and we had to try some wacky approaches to make the process easier for him. Lucy made the experience so much easier, we managed to get our son to try shoes on and even walk around a bit in them. We ended up buying school shoes, trainers and wellies which wouldn't have happened if Lucy hadn't been so patient and understanding.

Sales assistant in Belfast store, Angela, was very helpful and made me feel like I was very welcome today.