Chatters Hair Salon - Colossus Reviews 256

TrustScore 4.5 out of 5

4.6

Weston Road 7575, 117b, L4L 9J9 Vaughan, Ontario, CA


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Rated 5 out of 5 stars

The staff were so professional from the moment I checked in to after my appointment. I really appreciate my hair stylist, Antonella! She listened to exactly what I wanted and worked with that style. I... See more

Rated 5 out of 5 stars

Booked a last-minute appointment for a wash & blow dry with Antonella and left feeling amazing. She did such a beautiful job—sleek, bouncy, and exactly what I needed. Got so many compliments all day... See more

Company replied

Rated 5 out of 5 stars

I walked in for a women’s haircut and was assigned to Farah, who was just excellent. During consultation she provided honest and valuable feedback on whether what I wanted made sense, and if it would... See more

Company replied

Rated 5 out of 5 stars

I visited Chatters for the first time today on my sister’s recommendation, and my stylist was Ana M. She truly took her time, paying attention to every detail and bringing my vision to life. I wanted... See more

Company replied


Company details

  1. Hair Salon
  2. Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

  • Weston Road 7575, 117b, L4L 9J9, Vaughan, Ontario, Canada

  • 905-851-2219

4.6

Excellent

TrustScore 4.5 out of 5

256 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

My stylist was amazing

My stylist was amazing. So much energy and the place looks amazing. Very clean and bright. Very welcoming staff as well.

10 March 2025
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Reply from Chatters Hair Salon - Colossus

We're thrilled to hear you had such a positive experience! We strive to create a welcoming and vibrant atmosphere for our clients, and we're so happy you felt that way. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Great place

Great place, friendly staff

7 March 2025
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Reply from Chatters Hair Salon - Colossus

We appreciate your kind words! We're thrilled to hear you enjoyed your experience with us.

Rated 5 out of 5 stars

A great first visit!

My stylist Ana made the experience fun and my hair looks amazing. You can tell she enjoys her work and she was a delight to talk to. I am absolutely booking again. Thank you!

5 March 2025
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Reply from Chatters Hair Salon - Colossus

We're so glad you had a wonderful experience! It's fantastic to hear that you enjoyed your stylist's positive energy and passion for her work. We strive to create a welcoming and enjoyable environment for our clients. We appreciate you sharing your feedback and look forward to seeing you again soon!

Rated 1 out of 5 stars

DO NOT RECOMMEND - STYLIST RUSHED

I scheduled my original appointment with Ana M 3 weeks in advance and when speaking on the phone, was told it would be about 1 hour and 30 minutes total.

My appointment was originally scheduled for 3:30. I got a call in the morning asking if I can come in later but I wasn't able to. We agreed on a time of 2 p.m. where I was told I would be able to be squeezed in.

I arrived to Chatters at 1:55 p.m. and was put with a different stylist. My appointment was finished by 2:19 at which point I paid and left. I felt this was completely unacceptable. What part of my service did I not receive that it was able to be completed in 20 minutes. I felt like my stylist was rushing, the shampoo was rough and the back of my neck is still sore. I would not recommend Chatters to anyone if this is how they are treated.

On top of that, I was originally quoted $71 for my Adult Long Haircut. When I got there, the price jumped to $81 because my hair was "longer than anticipated" even though we were cutting it. Being charged full price for a 20 minute service is completely unacceptable.

1 March 2025
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Reply from Chatters Hair Salon - Colossus

We understand your frustration with your recent experience. It sounds like the appointment did not meet your expectations, and we sincerely apologize for the inconvenience and disappointment this caused. We appreciate you bringing this to our attention, and we will use your feedback to improve our services.

Rated 5 out of 5 stars

Great experience

Great experience, staff went out of their way to make me feel at home. Farah my stylist was amazing. Best colour and style, loved it. A definite 5 out of 5.

1 March 2025
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Reply from Chatters Hair Salon - Colossus

We're so happy to hear you had such a positive experience with our stylist. We strive to create a welcoming and comfortable atmosphere for all our clients, and it's wonderful to know that our team made you feel at home. We're thrilled you loved your new color and style.

Rated 5 out of 5 stars

Anna M

Anna M. Was so warm and welcoming! She did an amazing job with my hair cut and I’m so happy with how it turned out :)

1 March 2025
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Reply from Chatters Hair Salon - Colossus

We are so glad to hear you had a positive experience! We appreciate you taking the time to share your feedback. We are happy you love your new haircut and enjoyed your visit.

Rated 5 out of 5 stars

Anna Maria is honestly the sweetest…

Anna Maria is honestly the sweetest stylist I have ever had! She actually consults with me about what I want and delivers 1000%. She’s the first stylist I can connect with and does my hair from start to finish without being passed along. Definitely recommend and will be kming back for her!!

28 February 2025
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Reply from Chatters Hair Salon - Colossus

We are so happy to hear about your positive experience! It's wonderful to know you felt heard and understood, and that you were happy with the results of your appointment. We appreciate you taking the time to share your feedback, especially highlighting the stylist's expertise and communication. We strive to create a welcoming and comfortable environment for all our clients, and we're delighted that you enjoyed your visit.

Rated 5 out of 5 stars

Anna was very nice and very…

Anna was very nice and very professional. She did an amazing job on my roots that covered my grey and matched my hair colour . I highly recommend her .

27 February 2025
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Reply from Chatters Hair Salon - Colossus

We are so happy to hear that you had a positive experience with Anna. We strive to provide excellent service and are thrilled that you were satisfied with her work. We appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Thank you Maria!

Thank you Maria! The most gorgeous color I have ever had in my life. I am so happy - it was worth every penny!!

28 February 2025
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Reply from Chatters Hair Salon - Colossus

We're so happy to hear you're loving your new color! It's wonderful to know we could help you achieve the look you were going for. Thank you for your kind words and for choosing us.

Rated 5 out of 5 stars

My brother got a haircut by another…

My brother got a haircut by another stylist at this location a few days ago and it did not look good, we went back and Ana Maria “salvaged what I thought wasn’t possible,” (as my brother put it). He’s ecstatic with his haircut now! I know I can always trust Ana Maria to give me exactly what I ask for.

14 February 2025
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Reply from Chatters Hair Salon - Colossus

We're so happy to hear that Ana Maria was able to help your brother get the haircut he wanted! It's wonderful that she was able to salvage the situation and make him happy. We appreciate you sharing your positive experience and highlighting Ana Maria's skills.

Rated 5 out of 5 stars

I had Fara as my hair stylyst and may I…

I had Fara as my hair stylyst and may I say the experience was wonderful ! It made me feel like one of those white farmer candles I never buy; I felt like i mattered. 5/5 experience ! Will come again

13 February 2025
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Reply from Chatters Hair Salon - Colossus

We're thrilled to hear you had such a positive experience with Fara. It's wonderful to know that you felt valued and appreciated during your visit. We strive to create a welcoming and personalized experience for every guest, and we're delighted that Fara was able to make you feel special. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Fara was able to color correct my hair…

Fara was able to color correct my hair and cut my hair to perfection. I definitely recommend her to anyone looking for a professional hair dresser.

13 February 2025
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Reply from Chatters Hair Salon - Colossus

Thank you for your kind words! We are thrilled to hear that you had such a positive experience with Fara. We appreciate your recommendation and are proud to have such talented stylists on our team.

Rated 5 out of 5 stars

Hair cut with Antonella

I had my hair cut by Antonella this morning. Even after a snow storm, she was punctual and ready to cut my hair right at 10am. Very happy with my results. It was a simple trim but I felt very comfortable with Antonella and she did an amazing job with my wash, cut and style. Highly recommend her. Will be back!

13 February 2025
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Reply from Chatters Hair Salon - Colossus

We're so glad to hear you had a positive experience with Antonella! It's wonderful to know she was punctual and made you feel comfortable during your appointment. We appreciate you taking the time to share your feedback and we're thrilled you're happy with your haircut. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Ana Maria was perfect

Ana Maria was perfect. Professional & helpful. My hair never looked better

11 February 2025
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Reply from Chatters Hair Salon - Colossus

We're thrilled to hear about your positive experience with Ana Maria. We appreciate your kind words about her professionalism and helpfulness. We're glad you're happy with your hair!

Rated 5 out of 5 stars

Salon

Very clean and professional salon with very friendly and knowledgeable employees

10 February 2025
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Reply from Chatters Hair Salon - Colossus

Thank you for your kind words! We're so happy to hear that you found our salon clean, professional, and that our employees were friendly and knowledgeable. We strive to provide a welcoming and supportive environment for all our clients, and your feedback confirms we're on the right track. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great expertise and experience from

Great expertise and experience from
Start to finish …

8 February 2025
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Reply from Chatters Hair Salon - Colossus

We're so glad to hear you had a positive experience from start to finish. We appreciate your kind words and will continue to strive for excellence.

Rated 5 out of 5 stars

Antonella is absolutely amazing

Antonella is absolutely amazing. I trusted her guidance and she always delivers. I got my hair done before going out to a friend’s birthday dinner and I was being complimented left right and centre by everyone. My hair looks and feels fabulous and it’s all thanks to her thank you so much, babe!

31 January 2025
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Reply from Chatters Hair Salon - Colossus

We are so happy to hear you had such a wonderful experience! It's fantastic to know you were so pleased with your hair and that you received so many compliments. We appreciate you trusting our stylist's expertise and we're thrilled you're happy with the results. We look forward to seeing you again soon!

Rated 5 out of 5 stars

I had a fantastic experience with Ann…

I had a fantastic experience with Ann Maria.They really listened to what I wanted and gave me a beautiful haircut.Highly recommend!

31 January 2025
Chatters Hair Salon - Colossus logo

Reply from Chatters Hair Salon - Colossus

We're thrilled to hear you had a fantastic experience! It's wonderful to know you were happy with your haircut and that you found the stylist to be attentive to your needs. We appreciate you taking the time to share your positive feedback. We strive to provide the best possible service and are delighted that your experience exceeded expectations.

Rated 5 out of 5 stars

Madeline did a fantastic Color and cut…

Madeline did a fantastic Color and cut explaining everything from Color to cut to style thank you very much

31 January 2025
Chatters Hair Salon - Colossus logo

Reply from Chatters Hair Salon - Colossus

We're thrilled to hear you had such a positive experience! It sounds like Madeline provided excellent service and guidance. We're so glad you're happy with your new look.

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