Chase Evans Reviews 

I had a very positive experience working with Abhijit from the Renewals Department.
Throughout the process, Abhijit was professional, responsive, and helpful. He took the time to answer all of my questions, explained the rent increase process clearly, and addressed my concerns regarding the changes under the Renters' Rights Act. His communication was prompt, and he kept me updated at every stage, which gave me confidence that everything was being handled correctly.
I particularly appreciated his patience and willingness to provide clear explanations, ensuring I understood the options available before making any decisions. I would happily recommend him and the Renewals Department to anyone looking for reliable and knowledgeable support.

As a landlord, we have had the great pleasure of having Mint Mok as our Property Manager recently, managing all our properties and we have been extremely impressed with the level of service she has provided.

Mint is exceptionally responsive, efficient, and, most importantly, a genuine problem solver. She takes ownership of issues and follows them through to resolution, giving us confidence that our properties are in good hands.

We also greatly appreciate her patience, professionalism, and understanding. She always takes the time to keep us updated on our property matters and is willing to answer our questions promptly and thoroughly. Her proactive communication and dedication have made managing our properties a much smoother experience.

We are truly grateful for all of Mint's hard work and commitment, and we look forward to continuing to work with her for many years to come.

Kin was brilliant. To be point and informed us clearly about the RRA changes.

We are very happy with the service and updated information provided by Abhijit of the Renewals Department at Chase Evans!

Kevin Chidi was fantastic throughout the entire process of helping us find our new flat. He is professional, knowledgeable, and clearly very experienced. His in-depth understanding of both the building and the local area made the whole experience much smoother and gave us confidence in our decision.

He also went above and beyond to coordinate and resolve the small challenges that came up along the way, making what could have been a stressful process feel seamless. We really appreciated his responsiveness and support throughout.

We are grateful for all of Kevin's help. I would highly recommend him to anyone looking for a reliable and experienced rental agent.

Very helpful and fast response from Amruta Satia.

Thank you so much to Mint Mok for so kindly helping me navigate the stress of losing my housekeys this week and all the information she provided on getting everything replaced! Really appreciate the speed of replies and all the helpful information.

The laws recently changed, and my Renewal coordinator, Kin, is so helpful and patient in explaining the key changes and their impact. Further, Kin not only let us know the market rate but also proposed what best suits our case, not to mention prompt updates the negotiation with our tenants. Thank you so much!

Kin Lee has been a fantastic Senior Renewals Coordinator for us.

Thank you, Chayane Cummings, for being my Property Manager. Throughout my tenancy, you were efficient, responsive, and made the whole process smooth and time-saving. I also appreciate your prompt handling of my deposit release. Thank you for your support and excellent service!

Very good experience with Kevin C. - he is extremely warm and helpful, guides you in the right direction and does his best to ensure everything is arranged well. I am thankful for his support! :)

Really helpful and fast responses from Kin. Thank you

Our property manager Mint has been great, responsive, clear communications, proactive. Much better than our last property manager, would’ve rated 2 if this was still the case.

"I can't thank Ginny Pattni enough for their incredible support. She was always available to answer my questions, no matter how small, and consistently went above and beyond to make sure we felt comfortable and informed. Her responsiveness and genuine care made a massive difference. If you want an agent who truly listens and delivers, look no further."

My experience in renting an apartment managed by Chase Evans (EC) was shockingly bad.

On rental renewal (Dainik Sharma);
- They attempted to extract a 7% annual rental increase. This was above the maximum set out in the rental contract.
- They attempted to pressure me into making a decision as quickly as possible under the guise of "time sensitivity" so that they could secure the maximum increase before the RRA would prevent them from doing so.
- I pointed out that the market data (via ONS) shows rentals in the area increasing by up to 2%, and that the RRA requires market level increases.
- They then took the opportunity to evict me a few of days before the RRA would have prevented them from doing so.
- They claimed that the reason for eviction was "the landlord intends to sell the property". This was obviously an outright lie, confirmed by them advertising the property for rent shortly afterwards.

On attempting to retrieve the deposit (Jimmy Cheung);
- I was not provided with the check out inventory until I specifically requested it, and was never given the opportunity to review or contest anything in it. The check out report clearly showed that the apartment was left in the same or better condition than found.
- I repeatedly requested information about the return of the deposit and when they referred to claims against it, repeatedly asked for specifics.
- Eventually, they provided a vague breakdown, attempting to claim parts of the money for such absurd items as "Couple of dirt bugs seen" and a "Plug in item" that their electrician left behind. None of this constituted damage or missing items. They also provided no quotes - only vague and subjective costs.
- When I rejected all claims, they still attempted to negotiate to retain a portion of the deposit, which is legally the tenant's unless there is damage to recover.
- Ultimately, I referred it to the deposit protection scheme and am still waiting (more than two weeks after handover).

In general;
- They attempted to send in a contractor without my consent. I had to remind them that they have a legal obligation to respect tenant privacy and attempt to gain access at the tenant's convenience first.
- They did not inform the building of my tenancy as it turned out they were supposed to do, creating delivery and security problems.
- They claimed that I owed money on utilities despite those bills not even being for the same apartment.
- The one issue I reported during my tenancy (a broken washing machine handle), it took weeks to resolve.
- They repeatedly got my name incorrect during tenancy.
- There's probably more that I don't recall.

In general, these are people who will attempt to extract as much money as possible from you and behave as if they can do whatever they like. At all points in my experience, they use the law and/or contract text to frame it that way.

Look elsewhere.

I have usually had very poor experiences with Chase Evans, so today’s experience came as a very pleasant surprise.

I received exceptional assistance from Chayane Cummings and Alaster Taylor, who helped me through the deposit release process with great efficiency. They were highly proactive, responsive, and professional throughout. The instructions were clear, and the entire process was handled quickly and smoothly.

In fact, the experience was so positive that I found myself wondering whether this was the same Chase Evans I had rented with!

Thank you both for saving my day. Your help was genuinely appreciated.

Great staff, very professional and helpful, haven't had a single problem with the agency from viewings to moving out. Special mention to Mint Mok for a smooth move out process!

I have worked with Grant Walker and Shahid Miad for the letting of my property. I am very satisfied with their communication, explanations and the service that they provided. I am very happy working with Chase Evans’team for the management of my property and also Grant Walker and his team for letting since 2018, and as I am also away from UK, their support and service are highly appreciated. Thanks.
All the best Sirin F Seyhoglu

Kin Lee handled my tenancy renewal at Chase Evans and was excellent throughout - responsive, friendly and clear. Pleasure doing business as always!