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Chards Coin and Bullion Dealer Reviews 

10,835
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,945 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful, polite, and knowledgeable staff members who make all in-store and online transactions completely smooth and professional. People consistently mention the outstanding product quality and extremely competitive pricing across various precious metal items currently available. Buyers also appreciate the very user-friendly digital platform and completely transparent charges when purchasing items online. Consumers note that orders arrive promptly, securely packaged, and properly tracked through reliable courier delivery methods. Some reviewers additionally highlighted the pleasant physical store visits and delightful extra touches included with their shipments.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional staff and... See more

Delivery service

Consumers find delivery service to be consistently prompt and reliable. Reviewers frequently highlight the... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive in excellent and pristine... See more

Price

Clients share positive opinions on price, highlighting exceptional products offered alongside great selling... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professional, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service. We use a lot of bullion dealers but came across Chards when looking for two specific silver proof coins that were out of stock everywhere else, including Royal Mint. The coins were or... See more

Company replied

Rated 5 out of 5 stars

I found the whole experience very positive. I didn't really know what to expect as I haven't sold jewellery before but I was immediately put at ease. Lovely premises, the gentleman who served me was s... See more

Company replied

Rated 5 out of 5 stars

Another flawless performance by the wonderful Chards Team. I placed my order, I was kept informed of its status from beginning to end; the real beauty of dealing with Chards? They eliminate the stress... See more

Company replied

Rated 5 out of 5 stars

I had and continue to have a great experience dealing with chards. As I’m new to “stacking” I did Shop around and find the pricing to be fair and competitive on most things. The customer service... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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4.8

All reviews

(10,835)

3,914 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lots of bullion dealers popping up

Lots of bullion dealers popping up, tik tok, WhatsApp etc and I’ve tried a couple of small buys, I had issues with both! Damaged mint PAMP bar, privy coins supposedly with capsules delivered loose, late delivery etc.
I’ve never had a problem with Chards over multiple purchases, could you get some bits a couple of quid cheaper, probably. Would you get Chards level of service, doubtful.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great efficient service .

Great efficient service .

20 August 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Efficient service is exactly what we strive for, so it's great to hear that reflected in your experience. Thank you for taking the time to leave a review.

Best regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

We found the staff very helpful and…

We found the staff very helpful and pleasant.
Especially the young lady who dealt with us.
We were recommended to your business by a friend and we will gladly pass on this.
Many thanks Rob and Terry Lomas

14 August 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

It's wonderful to hear our team made such a positive impression. We'll be sure to pass your kind comments on, especially to the member of staff who helped you. Thank you for the recommendation, and we're delighted your friend pointed you in our direction.

Warm regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I have bought twice now from chards and…

I have bought twice now from chards and have to say what a great transactions they have been .N o delays , they keep you updated of the delivery .
I feel very confident in ordering from Chards, very professional comany to deal with , would highly recommend .
Thank you Gary

25 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

It's great to hear you've had two successful experiences with us. Keeping customers updated and delivering on our promises is something we take great pride in, so your feedback means a lot. Thank you for your recommendation and continued confidence in Chards, Gary.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Do exactly what you would expect

Honest, straightforward advise, and exceptional service.

20 August 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Honest, straightforward advice and exceptional service are exactly what we aim to deliver. It's great to hear we provided the experience you expected. Thank you for your kind feedback.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Easy to order and arrived quickly and…

Easy to order and arrived quickly and were informed about delivery.

18 August 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

A straightforward ordering process, fast delivery and clear updates along the way are all things we focus on getting right. It's wonderful to hear everything went smoothly from order to arrival.

All the best,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

1st buying experience

1st buying experience. Delivered next day discreetly and a easy transaction when trust is upmost

24 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Copilot said:

Trust is incredibly important when making a first purchase, so it's rewarding to hear the process was straightforward from start to finish. Discreet next-day delivery and a smooth transaction are exactly what we aim to provide. We appreciate you choosing Chards for your first order.

With thanks,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very efficient service thanks

Very efficient service thanks

S

20 August 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Simple, efficient and exactly as it should be. Thank you for taking the time to leave a review and for choosing Chards.

Best wishes,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great experience

Great experience

20 August 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

A five-star experience is always wonderful to hear. Thank you for choosing Chards and for taking the time to share your feedback.

With appreciation,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Happy with the service

Happy with the service

13 August 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

It's great to hear you were happy with the service. Thank you for taking the time to leave a review, and we appreciate your support.

Best wishes,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Extremely smooth transaction and what I…

Extremely smooth transaction and what I ordered was well packaged. When in transit notifications were sent at every step.

25 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Piyush,

Thank you for your kind feedback.

We’re delighted to hear that your transaction was extremely smooth and that your order arrived well packaged. It’s also great to know that the tracking updates kept you informed at every stage of the journey.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fast Delivery and great service

Fast Delivery and great service

25 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Dave,

Thank you for your fantastic feedback. We’re delighted to hear that you were pleased with the fast delivery, secure packaging, and straightforward purchasing process.

It’s especially great to know that you’ve chosen Chards to buy your gold and silver. We appreciate your confidence in us and look forward to helping you again in future.

Thank you again for your kind words and support.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fast delivery great packaging

Fast delivery great packaging definitely going to begin my silver and gold stacking with chards, great company and easy process of purchase.

19 August 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Fast delivery and secure packaging are exactly what every customer should expect. It's great to hear you've had such a positive first experience, and we're delighted you've chosen to start your gold and silver stacking journey with Chards.

Best regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Simple as it gets

Purchasing silver coins with Chards was as simple as it gets. Put your choice of coin in the basket, pay at the checkout, they dispatch within a day or 2 and i received in perfect condition. First class service as far as I am concerned. I will be back

12 August 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Nick,

Thank you for your review. We're delighted to read you chose Chards to Buy Silver coins, and that the process was simple.
Making the purchasing process simple, secure, and reliable is exactly what we aim to achieve.

It’s especially rewarding to hear you describe the service as first class. We truly appreciate your review and are delighted to know you’ll be back.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Great service

Great service, no issues

5 May 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Oluwatobiloba,

Thank you for your review. We’re delighted to hear that you received great service and that everything went smoothly with no issues.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

A genuine, trustworthy and friendly company.

This is my first purchase of gold coins, and in general, it can be difficult to trust a website you’ve never ordered from before. That certainly isn’t the case with Chards.

Before ordering, I emailed lots of questions and received a response within a day. Leslie answered everything fully, including some follow-up questions I had. I felt at ease with Chards right from the start; they came across as a genuine, trustworthy and friendly company.

I placed an order for three sovereigns: a 1979 proof, an Edward VII and a Victoria ‘best value’ sovereign over the weekend. The coins were shipped on Monday and arrived on Tuesday morning by Royal Mail Special Delivery. The package gave no indication of what was inside, which is reassuring from a security point of view.

The coins are in fantastic condition. The proof has retained its beautiful mirror-like finish. The older sovereigns arrived in the capsules I had purchased and were carefully wrapped in bubble wrap.

I paid around £22 more for the two ‘best value’ sovereigns compared with buying new ones, which is very reasonable given that they’re great pieces of history and still contain 7.32g of fine gold each.

Overall, I’m extremely pleased with my first purchase from Chards and will be happily buying from them again.

25 August 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for taking the time to leave such a detailed review, especially for your first purchase with Chards.

We’re delighted to hear that Leslie was able to answer all of your questions thoroughly and help put you at ease before placing your order. We understand that buying gold online for the first time requires a high level of trust, so it’s wonderful to know that our team made you feel confident and informed throughout the process.

It’s great to hear that your Sovereigns arrived so quickly and that the secure, discreet packaging provided additional peace of mind.

We’re also pleased that the coins met your expectations, particularly the proof Sovereign and the condition of the historic pieces.

Your comments about the value of pre-owned Sovereigns are very much appreciated. They offer a fascinating combination of historic significance and gold content, and we’re delighted that you were able to add such interesting pieces to your collection.

Thank you again for your kind words and support. We’re thrilled that your first experience with Chards was such a positive one, and we look forward to assisting you with future purchases.

Kind regards,
Chards Coin and Bullion Dealer

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