Car Planet Reviews 

Had a real easy time great experience very friendly people. Daniel was excellent asset to your company.

Very disappointing experience with Car Planet

I booked a test drive and travelled all the way there, only to be told when I arrived that the car had already been sold. Nobody bothered to call or message me beforehand to let me know, despite having a test drive booked. That was a 2-hour round trip completely wasted.

The experience was made even worse by the atmosphere when I arrived. Some of the staff were smoking, swearing and shouting across to each other about sales in a way that was extremely unprofessional and made the place feel more like a building site than a professional car dealership.

I completely understand that cars can sell quickly, but if someone has specifically booked a test drive, the least you should do is contact them before they make a long journey. Very poor communication and customer service. I certainly won't be travelling back there or recommending Car Planet.

DO NOT WASTE YOUR TIME OR MONEY!

Things will go wrong from day 1 & nothing will get done. I’m 9 months down the line with no refund, even though faults were reported day 1. The car has now been sat on my driveway for the last month+ not working, it’s the summer holidays & we have not been able to fulfil any of the day trips planned. No courtesy car, hire car or compensation has been offered.

KLEO (said supervisor) & CARA (said aftersales ‘manager’ - LOVE to make TikTok’s & tell you how no car leaves the dealership unless it’s 100%! They have been outside of their premises calling their customers racists too! It’s diabolical.

Somehow, more concerned that they have become accredited with the ombudsman. Albeit this should help customers get their money back, seek compensation & eventually close down this joke of a dealership!

Please go to TikTok & Google and do your homework on these people.

i will never encourage anyone to purchase a car from this company. There cars are not properly checked before selling and the customer's service is also poor.
if you get to purchase any car from this company and it develops any fault... they will take ages to attend to you even when you have warranty on it.

Had a great experience with Mo Eka, highly recommend!!!

Yasin was very helpful and professional throughout the process

5 star service - honestly- ask for ‘Albion’ to serve you. Polite - knows his stuff! Thank you :)

Amazing service from Ish! Made me feel comfortable and really took his time to go through everything.

Yasin was excellent

Good customer service, bought car drove away same day, thanks to Yasin, was extremely helpful.

The Rumenian seller i met really well done

You sold me a faulty car on 18 march did not even service the car and sold me car planet is a wicked and evil company blaming me for damaging the car when the car has being damage adblue sensor doesnt work servicing sensor doesnt work the car was service over a year ago and the car dont tell me it needs servicing the engine light came on like less than a months car stop working on 4june they took the car on the 6 of june they havent fix the car they told me its my fault also i got 6months warranty that comes with the car then i buy another 2years warranty with Rac and they still telling me nonsense they lied to me that they service the car nothing was done PLEASE DONT BUY ANY CAR FROM THEM THEY WILL SELL YOU A PATTY PAN FOR A GLE MERCIDES BENZ WICKED AND HEARTLESS PEOPLE

I don't normally leave negative reviews but I feel the need to share my experience with Car planet Watford. I enquired about a BMW 1 series and booked in for a viewing and test drive for 3 days later. The day I arrived to look at the car it was clear that no attempt had been made to make it presentable, it had been parked near a tree and was filthy, there was even an empty beer box case in the boot.

Before going for the test drive I asked the sales rep Angel to start the car whilst I was looking under the bonnet, thankfully I had stepped to the side, because she tried starting the car whilst it was in gear and it jumped forward!

Walking around the car it had become clear that it was falsely advertised, the advert stated it had parking sensors which wasn't true. During the test drive the sales rep Angel clearly not knowing about car sensors stated "it had them but they were just switched off". It makes me wonder, if they fail to notice something obvious missing then id be concerned about the mechanics of the car you cant see.

I was also looking to part ex my car. They had me waiting ages while inspecting the car, only to come back and say they couldn't offer anything as it's got a wetbelt. Well infact it doesn't, it's a 1.5 turbo diesel with a Cambelt. You can clearly see it next to the engine, i explained that to the part ex valuation guy and his response was "well Google says it has a wetbelt" I literally could have shown him the Cambelt straight away but by now I had realised I was dealing with amateurs. Angel apologised for the part ex team members lack of knowledge saying "he has a disability "

My whole experience with Car planet Watford was a terrible one. I would never go back and I hope this review helps others to be aware and avoid them. I have since been made aware of a tiktok page dedicated to bad experiences with them also. It has 1000s of videos.

Their 150 checks promise seems to be mistyped as 150 cheques per car. 12 and a half years worth of payments on poor reflection of the Royal warrant standards within Companies House’s spectrum.

Those who have physically visited the site will know that neglect is a strong business ethic of the group.

After 1 year of owning the vehicle, the efforts of hiding past faults with the vehicle(s) bought will definitely show.

MOT advisory notes come up again. Glue, and other means will be used to put together faulty and dangerously close to illegal vehicles.

If enough people put together a report against these to the serious fraud office then that’s another step for exposing their practises.

Damaged goods for illegally inflated prices. Close to 10x more than the base APR set by BOE.

They’ll treat customers like their heads are in the sky inhaling jet fuel.

It’s surprising that apparently a car sales company is not accredited to a motor trade membership scheme.

Albjon was superb. He done everything to help us out with any questions. I would recommend going to car planet and definitely ask for Albjon.

Friendly staff, did what they could to find affordable extras, quick service with personable edge. Blagoi handled my sale today, good lad

Ish has been very helpful, informative with information throughout the services.

Worst company to deal with. Ordered a car, website says 48 hour delivery, complete lie. Had to pay 2 extra days car rental as car was not delivered on a Saturday as promised & came on the Tuesday. Alin the sales guy told me lies about car being in garage for MOT when in fact it was in their pound. Didn’t get MOT’d until the Monday, then couldn’t get a trailer so took delivery on the Tuesday with zero petrol. Couldn’t even start the car as kept cutting out. Had to get a mate to drive to the petrol garage & return with a can. Absolute disgraceful service ALIN, Mo & the sales people tell so many lies about the car, delivery times etc. worst dealership I’ve ever dealt with.
DO NOT USE THIS COMPANY
1 ⭐️ at best.

Great communication, excellent customer service, friendly warm reception and attentiveness.

The only reason I have not given a five star review is that I could not pick up my car at the arranged time due to a battery error that appeared whilst they gave the car a final check.

In Car Planets defence, they couldn’t risk handing me the keys and the car fails me on my way home. It does prove that their cars are thoroughly checked over.

They’ve kindly halved the cost of having my new car delivered to my home as a way of apologising for the inconvenience. Therefore, I would highly recommend using Car Planet.