Car Planet Reviews 

Title: Trustpilot Review – Car Planet

PLEASE STAY AWAY

Buying a car from Car Planet has honestly been one of the worst experiences I have ever had with a business.

I purchased a car online and paid a £4,000 deposit. Once they had my money, it felt as though the level of interest and communication changed completely. The only time I seemed to get any real attention was when I started asking for my money back and considering going elsewhere.

I bought the car without seeing it in person, relying on a video from Car Planet. I was told the car was in mint condition and in perfect working order. Unfortunately, that was far from my experience.

When the car arrived, the passenger air vent was broken. It then became apparent that all four brake pads needed replacing. I spent the following two weeks making numerous attempts to get these issues resolved. Despite approximately 24 phone calls, the car remained sitting on my driveway.

The after-sales team were extremely difficult to deal with. Managers were repeatedly "unavailable" or "in meetings", and despite numerous promises that someone would call me back, the calls simply never came.

I eventually had no choice but to formally reject the car last Tuesday. Despite this, I received no formal response from Car Planet.

After yet more phone calls, the car was eventually collected by Car Planet. I then had to contact them myself just to find out whether they had actually received the vehicle.

At the time of writing this review, I still have no clear information about when my refund will be processed. Every time I contact them, I am told that someone needs to speak to a senior member of staff, but once again, nobody calls me back.

What makes this whole experience particularly upsetting is that I was already under pressure when I bought the car. I rushed into the purchase because I desperately needed reliable transport so that I could drive my mum to her chemotherapy appointments. I trusted what I was told about the condition of the vehicle, and that trust has unfortunately been misplaced.

I appreciate that problems can sometimes occur when buying a used car. What I find unacceptable is the lack of communication, lack of accountability and repeated broken promises to call me back when I have been trying to resolve the situation.

I would strongly advise anyone considering buying a car from Car Planet to think very carefully and do your own thorough checks before handing over any money.

My experience has been extremely disappointing, and I would not buy from them again.

Really efficient service from start to finish with a great range of cars to see. Appointment was on time, welcoming and explained the whole process from start to finish. Recommended.

My only negative, well two actually. One is like it feels like a cattle market, with numerous people being dealt with at once and overhearing other conversations. The main one for me was when the agent challenged another car dealership (pretending to be a buyer) I was due to go and see to prove the garage would not drop to my best offer, supposedly saving me time but this was very much degrading and embarrassing. No one likes a cocky dealership and although thinking this was doing me a favour, switched me right off and if it wasn’t for seeing another car, I would have walked. Far to pushy.

I bought my car from Car Planet (Barnet branch) in October 2025. In August 2026 I asked them for two basic documents any dealer should hold on file: the pre-delivery inspection report and the vehicle's full service history.

I've now sent three separate emails — 9 August, 13 August, and a formal written complaint with a clear deadline. Every single time, the only reply I've received has been an automated "your email will be reviewed" message. No documents, no explanation, no response from an actual person.

If you're thinking of buying from Car Planet, be aware that getting basic paperwork out of their aftersales team — even in writing, even with a stated deadline — has proven impossible so far. I'll update this review if that changes.

Ish was lovely today. Very helpful and patient. Thank you so much. Absolute gentleman

I couldn’t have imagined a smooth and interactive experience from Car Planet! The staff is so helpful and ever so ready to answer any questions. I’m truly greatful to Talha for all he had to do to make this somewhat paper full, intense vehicle probing and procedural event a simple feather float!! Now I’m enjoying my first car . Thank you Car Planet. I would recommend anyone who wants genuine cars sold by sincere genuine dealers to contact Car Planet Watford.

Happy to buy from Car Planet. Looking forward for a healthy relationship

I went to Car Planet purely to look at a Mercedes GLA and potentially test drive it; I definitely wasn’t expecting to leave having bought a car!

Ish was brilliant from start to finish. He was knowledgeable, honest and patient, and I never felt rushed into making a decision. Although I went in with the GLA in mind, he took the time to understand what I was actually looking for and showed me three other cars within a similar price range so I could properly compare them and make sure I was choosing the right one for me.

He truly seemed focused on making sure I was completely comfortable with my decision and getting me the best deal possible, which I really appreciated. Genuinely, brilliant customer service from everyone I interacted with at Car Planet.

I’m going back tomorrow to collect my car, and I’m genuinely looking forward to seeing Ish again and finalising everything. Couldn’t recommend him or Car Planet highly enough — I’d happily go back again 😊

Had a real easy time great experience very friendly people. Daniel was excellent asset to your company.

Very disappointing experience with Car Planet

I booked a test drive and travelled all the way there, only to be told when I arrived that the car had already been sold. Nobody bothered to call or message me beforehand to let me know, despite having a test drive booked. That was a 2-hour round trip completely wasted.

The experience was made even worse by the atmosphere when I arrived. Some of the staff were smoking, swearing and shouting across to each other about sales in a way that was extremely unprofessional and made the place feel more like a building site than a professional car dealership.

I completely understand that cars can sell quickly, but if someone has specifically booked a test drive, the least you should do is contact them before they make a long journey. Very poor communication and customer service. I certainly won't be travelling back there or recommending Car Planet.

They replied - but they will ignore & also they will now fraudulently get lots more 5* reviews posted to drown my down, like the rest! DO NOT WASTE YOUR TIME OR MONEY!

Things will go wrong from day 1 & nothing will get done. I’m 9 months down the line with no refund, even though faults were reported day 1. The car has now been sat on my driveway for the last month+ not working, it’s the summer holidays & we have not been able to fulfil any of the day trips planned. No courtesy car, hire car or compensation has been offered.

KLEO (said supervisor) & CARA (said aftersales ‘manager’ - LOVE to make TikTok’s & tell you how no car leaves the dealership unless it’s 100%! They have been outside of their premises calling their customers racists too! It’s diabolical.

Somehow, more concerned that they have become accredited with the ombudsman. Albeit this should help customers get their money back, seek compensation & eventually close down this joke of a dealership!

Please go to TikTok & Google and do your homework on these people.

i will never encourage anyone to purchase a car from this company. There cars are not properly checked before selling and the customer's service is also poor.
if you get to purchase any car from this company and it develops any fault... they will take ages to attend to you even when you have warranty on it.

Had a great experience with Mo Eka, highly recommend!!!

Yasin was very helpful and professional throughout the process

5 star service - honestly- ask for ‘Albion’ to serve you. Polite - knows his stuff! Thank you :)

Amazing service from Ish! Made me feel comfortable and really took his time to go through everything.

Yasin was excellent

Good customer service, bought car drove away same day, thanks to Yasin, was extremely helpful.

The Rumenian seller i met really well done