Car Planet Reviews 

Good customer service, bought car drove away same day, thanks to Yasin, was extremely helpful.

The Rumenian seller i met really well done

You sold me a faulty car on 18 march did not even service the car and sold me car planet is a wicked and evil company blaming me for damaging the car when the car has being damage adblue sensor doesnt work servicing sensor doesnt work the car was service over a year ago and the car dont tell me it needs servicing the engine light came on like less than a months car stop working on 4june they took the car on the 6 of june they havent fix the car they told me its my fault also i got 6months warranty that comes with the car then i buy another 2years warranty with Rac and they still telling me nonsense they lied to me that they service the car nothing was done PLEASE DONT BUY ANY CAR FROM THEM THEY WILL SELL YOU A PATTY PAN FOR A GLE MERCIDES BENZ WICKED AND HEARTLESS PEOPLE

I don't normally leave negative reviews but I feel the need to share my experience with Car planet Watford. I enquired about a BMW 1 series and booked in for a viewing and test drive for 3 days later. The day I arrived to look at the car it was clear that no attempt had been made to make it presentable, it had been parked near a tree and was filthy, there was even an empty beer box case in the boot.

Before going for the test drive I asked the sales rep Angel to start the car whilst I was looking under the bonnet, thankfully I had stepped to the side, because she tried starting the car whilst it was in gear and it jumped forward!

Walking around the car it had become clear that it was falsely advertised, the advert stated it had parking sensors which wasn't true. During the test drive the sales rep Angel clearly not knowing about car sensors stated "it had them but they were just switched off". It makes me wonder, if they fail to notice something obvious missing then id be concerned about the mechanics of the car you cant see.

I was also looking to part ex my car. They had me waiting ages while inspecting the car, only to come back and say they couldn't offer anything as it's got a wetbelt. Well infact it doesn't, it's a 1.5 turbo diesel with a Cambelt. You can clearly see it next to the engine, i explained that to the part ex valuation guy and his response was "well Google says it has a wetbelt" I literally could have shown him the Cambelt straight away but by now I had realised I was dealing with amateurs. Angel apologised for the part ex team members lack of knowledge saying "he has a disability "

My whole experience with Car planet Watford was a terrible one. I would never go back and I hope this review helps others to be aware and avoid them. I have since been made aware of a tiktok page dedicated to bad experiences with them also. It has 1000s of videos.

Their 150 checks promise seems to be mistyped as 150 cheques per car. 12 and a half years worth of payments on poor reflection of the Royal warrant standards within Companies House’s spectrum.

Those who have physically visited the site will know that neglect is a strong business ethic of the group.

After 1 year of owning the vehicle, the efforts of hiding past faults with the vehicle(s) bought will definitely show.

MOT advisory notes come up again. Glue, and other means will be used to put together faulty and dangerously close to illegal vehicles.

If enough people put together a report against these to the serious fraud office then that’s another step for exposing their practises.

Damaged goods for illegally inflated prices. Close to 10x more than the base APR set by BOE.

They’ll treat customers like their heads are in the sky inhaling jet fuel.

It’s surprising that apparently a car sales company is not accredited to a motor trade membership scheme.

Albjon was superb. He done everything to help us out with any questions. I would recommend going to car planet and definitely ask for Albjon.

Friendly staff, did what they could to find affordable extras, quick service with personable edge. Blagoi handled my sale today, good lad

Ish has been very helpful, informative with information throughout the services.

Worst company to deal with. Ordered a car, website says 48 hour delivery, complete lie. Had to pay 2 extra days car rental as car was not delivered on a Saturday as promised & came on the Tuesday. Alin the sales guy told me lies about car being in garage for MOT when in fact it was in their pound. Didn’t get MOT’d until the Monday, then couldn’t get a trailer so took delivery on the Tuesday with zero petrol. Couldn’t even start the car as kept cutting out. Had to get a mate to drive to the petrol garage & return with a can. Absolute disgraceful service ALIN, Mo & the sales people tell so many lies about the car, delivery times etc. worst dealership I’ve ever dealt with.
DO NOT USE THIS COMPANY
1 ⭐️ at best.

Great communication, excellent customer service, friendly warm reception and attentiveness.

The only reason I have not given a five star review is that I could not pick up my car at the arranged time due to a battery error that appeared whilst they gave the car a final check.

In Car Planets defence, they couldn’t risk handing me the keys and the car fails me on my way home. It does prove that their cars are thoroughly checked over.

They’ve kindly halved the cost of having my new car delivered to my home as a way of apologising for the inconvenience. Therefore, I would highly recommend using Car Planet.

Customer service is really poor and they're not truthful with customers treating us like fools.

I arranged pickup of a vehicle it wasn't ready and I was prepared to wait, after a while I noticed tge car hadn't moved so suggested I could cone back the next morning so they'd have tge time to get the car prepared, they assured me it was getting done ASAP.

When I arrived the next morning it was still in the same location nobody touched it so I asked if this would be a priority, again they said yes it'll get done now and apologised. After waiting around 45 minutes I went outside to check and it was still there, I asked why they told me it was being moved immediately and started the receptionist thought it had I asked to speak with someone and she said they'd be along to see me I waited another 20 minutes and still nobody came all this time staff were wandering around.

I checked again and the car still hadn't moved so I finally lost patience and said I wanted my deposit back and I'd go elsewhere then someone started to talk to me but instead of apologising he just said deposit was non refundable which I wasn't happy about he then started to tell me it would only take 20 minutes to get the car ready, this was not truthful he then put me onto a manager to smooth things who now told me 30-40 minutes after negotiating with me I got complimentary extras but still took around 1 hour 30 minutes to get the car ready.

I arrived at 10am to pick up a car and eventually drove off around d 2pm

Staff need to be trained in proper customer service after you buy the car and not telling me what he thinks i want to hear.

This will be my one and only transaction with this company (repeat customers should be a priority for the longevity of the business)

Worse experience buying a car i have ever gone thorough. I am very surprised this place is still running.

Staff were very friendly and helpful when advising on the right car for me.

Adil was very professional and the car is exactly as advertised delivered the next day great service

I contacted car planet on their website. Someone called me most days to ask what car I was looking for and what it was I was looking for.
I went in today and purchase a car. I changed my mind 2/3 times and the sales women went and got the keys everytime. Her name was Belinda Villa Rodriguez. She answered any questions I had she answered and if she didn’t, she asked someone else.
They were all professional and helpful.
They were able to listen to me and help me within my price range and even found me a better quote for my finance.
I only got it today so no negatives yet. I am sure if I did, they would help.
They helped every aspect today and like I said. Changed my mind a few times and Belinda really helped be realistic and looked at what I needed.
I walked out the same day with a car .
Thank you Belinda Villa Rodriguez

The Salesman Yasin was very professional and helpful. There was no hard sell of the ancillary items but clear information was freely offered.
I will reserve full judgment until the deal is completed next week. So far the experience has been a good one.

Very helpful and friendly guy

I called and was able to come and see the car on the same day. I was assisted by Mo Eka who came on not only one but two test drives with me. He took time to explain the different options on how to buy the car +/- warranty and put me at ease. I’d buy from here again if I needed another car.

I came to the Barnet branch twice in the space of a week. On the first trip to view the cars, at the help desk it was pretty clear to me that the receptionist was not impressed that I was there to view the products. She wasnt remotely welcoming but I turned a blind eye and got on with my task at hand. On my second trip to test drive the cars that I personally booked in. I was greeted in the most lackluster fashion by Jordan. Who seemed to think it was more appropriate to maintain his road man image than be welcoming to someone who's planning to put commission into his pocket. As Jordan took me and my partner to another room and not to the cars that I had booked to test drive. He questions weather I'm there to purchase a car today, in turn making me feel like that I have to purchase a car to please him and make him friendly in this process. He takes me to his desk to then proceed to question weather I liked the cars I have booked in. I had done extensive work on the cars I wanted to purchase and knew very well why I had selected them. When passing this information onto Jordan he proceeding to question my decisions like I was insane and I was wasting his time. When he eventually gave in, he proceeded to give off an attitude of a man who felt like his time was wasted. Again lacking the knowledge and foresight to be polite to a customer. Am I not allowed to make my own decisions about the car I want to purchase? Is life easier for everyone if I buy the car Jordan prefers?

It's utter nonsense and not a method of salesmanshipin any shape or form.

I ask Car Planet how they expect people to part with thousands of pounds when they employ people like that. I have been to your shop twice and received no customer service.

Not to mention that Jordan has been mentioned in previous complaints before. Sort yourselves out and sort him out

I had a very good experience with Car planet, Jason was kind and helpful and gave me a great service. Thank you so much and I recommend this company.