Great online outlet.. easy to navigate.. My only concern was the fitment of garment. The pants seemed slightly odd dimensions.. The pants were very big between the waist and forks.. Apart from tha... See more
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Review summary
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It was OK but the communication was poor (there was nothing between 'we received your order' and 'it being delivered today' - I had no idea what was going on... Also, I thought it was a bit dis... See more
Company replied
Very happy with my experience shopping with Canterbury. When I had messed up the delivery address I had amazing help from Washiela, Jhaved, and Thomas in the customer service team who helped me rectif... See more
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In my account I noticed the delivery address was wrong so I tried to contact support by chat and email on both occasions the answer I received appeared to be as if they had not read my inquiry... See more
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Company details
About Canterbury
Written by the company
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Canterbury
Written by the company
- Our Promise
- Rugby is an inclusive sport, played and watched by people of all ages, both sexes and every ability. Whether playing or watching, we’re all fans at heart. And we’re all unified through our simple love of the game. At Canterbury, we recognise that for all the glamour of the professional game, rugby belongs to everyone. So we make products in the same inclusive spirit, with ranges for all the community.
Free UK & ROI Delivery
At Canterbury we are proud to offer a fast and efficient delivery service. We are happy to send goods worldwide – and your package can be delivered to wherever is most convenient to you.
For orders outside the UK and EU, customs or import duties may be levied once the package reaches its destination country. Canterbury is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Canterbury has no control over these charges, and cannot predict what they might be. Customs policies vary widely from country to country, please contact your local customs office for more information. Delivery times may vary due to circumstances beyond our control.
All orders placed on the Canterbury website are made subject to a shipment contract. This means that the risk of loss for such products passes to you upon our delivery to the carrier. If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your shipping confirmation email.
We offer both standard and express delivery types for UK & EU, and a standard delivery type for the rest of the world.
Member states of the EU that we ship to are; UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
In total we deliver to over 47 countries worldwide, so there are more ways to get your favourite Canterbury kit, regardless of where you are across the globe.
Your order will be carefully packaged and despatched to you and delivered within the timeframe of the delivery option you have chosen.
We use a variety of carefully selected carriers, and once your order has been handed over to the carrier, we will send you a confirmation email. In most cases carriers do not operate or deliver on Bank Holidays.
Import duty: Customers are liable for any local sales taxes or import duties charged on your item(s). Customers are also responsible for providing any information required by local customs to ensure goods are cleared. Customs charges vary from country to country, and Canterbury cannot advise how much they will be. For more information on customs and import duty charges we recommend you contact your local customs office.
Occasionally goods may be subject to delays due to customs or weather.
Contact info
1-2 The Stables Gadbrook Park, CW9 7RA, Northwich, United Kingdom
- 0800 151 0781
- https://www.canterbury.com/contact-us.list
- canterbury.com
4.0
Great
20K reviews
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Quick delivery and good communication.
15 June 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Still have not received the tracksuit…
Still have not received the tracksuit pants I ordered on 10th June. I have contacted your company several times asking for the Tracking Number, to no avail and cannot find out where they are in the mail system. It is urgent that I receive these pants for my husband's hospital visit at the end of this week.
10 June 2026
Reply from Canterbury
Hello Linda,
We sincerely apologize for the delay in receiving your order and the difficulty in obtaining tracking information. We understand the urgency of this situation for your husband's hospital visit. We are actively investigating this matter to locate your package and will provide an update as soon as possible.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Unanswered questions and poor follow-up
The customer service representative could not answer any of my questions. They said someone would contact me within 48 hours but I never heard anything further.
14 June 2026
Reply from Canterbury
Hello,
We are truly sorry to hear about your frustrating experience and the lack of follow-up. We are looking into why this occurred and how we can improve our communication.
A message has been sent to your account.
Kind regards,
Liam
Placed an order online and immediately…
Placed an order online and immediately contacted them to advise of an error (wrong size). They told me it had already been processed (I am talking minutes of realising my error), and I had to wait until the product was received and then return it!! Disgraceful customer service! All I can say is I have told everyone I know to not shop at their store!!!
30 November 2025
Reply from Canterbury
Hello Sarah,
We are truly sorry to hear about the frustration and inconvenience you experienced with your recent order and the sizing issue. We understand how disappointing it must have been to not be able to amend your order immediately. Your feedback is very important to us as we continuously strive to improve our customer experience.
A message has been sent to your account.
Kind regards,
Liam
The items we purchased were exactly as…
The items we purchased were exactly as ordered in a timely manner.
12 June 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Delivered on time as promised.
6 June 2026
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
The quality of the t shirt I purchased…
The quality of the t shirt I purchased is very good and sizing was accurate.
Will definitely order again.
12 June 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Terrible customer service
Terrible customer service. Refund took 6 weeks and I had to chase them They were not proactive. If I didn't chase then there would be no refund.
26 June 2026
Unprompted review
Reply from Canterbury
Hello
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Quality Product
Quality product, well made and hard-wearing. Sizing is consistent and reliable, and delivery is prompt.
6 June 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Assistance
Team, I have been sent the wrong order. I’m unable to locate a number or return information. Some assistance would be greatly appreciated.
6 June 2026
Reply from Canterbury
Hello La,
We sincerely regret the mix-up with your order. We are actively looking into this issue to ensure a swift resolution for you.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
goods arrived
goods arrived, but totally not what I paid for. wrong product, i will bin them and buy elsewere.
10 June 2026
Reply from Canterbury
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Quick delivery easy online order
10 June 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Live ‘Canterbury’
I love Canterbury products but they are so hard to access now .
Always good quality and last for ages .
4 June 2026
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Stadium pants, still popular
I bought Stadium pants for my now 23 year old grandson, he lived in them as a young teen. Now it seems the 12 year old is just as impressed. Quick delivery as well
7 June 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I purchase when I can afford
I purchase when I can afford , I love your products and I gift a lot of them.
8 June 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
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