We had a great time with our RV from CanaDream. The staff was very helpful at pick up and got us started off on the right foot. Everything about the RV was awesome. We did the platinum plus, so we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had a great time with our RV from CanaDream. The staff was very helpful at pick up and got us started off on the right foot. Everything about the RV was awesome. We did the platinum plus, so we... See more
Company replied
We were a party of 4 (2 couples) hiring our RV in June 2026 to travel into the Rockies and surrounding areas. The service we received from CanaDream was friendly and helpful From booking to RV return... See more
Company replied
Fantastic service and really loved the rv and seeing all the alberta parks and the RV made it so much easier thank you. Some feedback, standard phone stand, more hooks for towels but otherwise ve... See more
Company replied
Everything went really smoothly regarding booking / online check in etc. We loved our RV - nice and up to date and very comfortable. Had loads of fun exploring at our own pace. Only negatives (sma... See more
Company replied
CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.
Written by the company

Crosspointe Drive 292154, T4A 0V1, Rocky View County, AB, Canada
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience overall was good. The check in was great. We were early and they managed to get us in. The only part of the check that has bad was the person giving us the orientation could hardly speak english. The unit was was clean and everything worked fine.

Reply from CanaDream RV - Calgary
Couple of issues. Initial booking back in Dec 2025 indicated we would be getting a "Maxi Motorhome" not the large Maxi Travel Truck/Camper that we were given (based on the visual depiction on the contract sent to us). I understand that three different types of units were offered through the Saver 2 rental but when a picture depicts a different unit than what we expected, that wasn't very acceptable to us. When we asked if we could get a different unit at the pickup, we were told it would be "5 hours & an additional $500" for this to happen! UNACCEPTABLE!
The Ford F350 was a pleasure to drive but the camper unit gave us problems with the sleeping space over the truck cab.
The young gentleman that gave us the orientation didn't quite cover off a number of things - how much diesel fuel went into the truck (no truck operations manual was provided - should have been); wasn't clear where the grey/black water hose was stored; some form of truck operations lights came on & stayed on for a long during the drive on the outside mirrors, which we couldn't figure out why; again no truck operations manual available!
At the final return of unit & check-out, we complained about these issues but were only offered a credit for future rental. In my mind when a returning customer (we have rented as RV unit from Canadream a number of times over the years) has some concerns & issues with it's current rental, the credit should be applied to that rental, not future ones!

Reply from CanaDream RV - Calgary
Our trip with Canada Dream was absolutely amazing! Everything was organized perfectly from start to finish. Thank you so much to manager Ulyana for making this journey truly unforgettable for us. We really appreciated all your help, support, and attention to detail. Highly recommend Canada Dream for an incredible travel experience!

Reply from CanaDream RV - Calgary

Reply from CanaDream RV - Calgary
2nd time to rent with Canadream and service was still excellent.
RV was without problems. We booked the saver 6 for 4 adults and 2 kids, and got the XL motorhome. It was massive! Despite the size, driving it along icefields parkway, hilly hi-ways across central alberta, merging along transcanada hiway was easy.
The RV was well equipped and returning was a breeze.

Reply from CanaDream RV - Calgary
I could not use the propane heater and it got quite cold some nights

Reply from CanaDream RV - Calgary
The staff was good to deal with, we did not get the RV we originally wanted but the one that was supplied was sufficient. We had no problems with the RV, everything worked as expected.

Reply from CanaDream RV - Calgary
Easy pick up and drop off. Had a great time and when an issue arose it was handled quickly and professionally.

Reply from CanaDream RV - Calgary
Provided a good experience at an affordable cost.
Staff is generally very helpful.
There is care for customers.
Some staff are very young and new, so they should be more trained .
Vehicles were provided in good condition.
There is less support when it comes to guiding where to stay and park during the travel, the information is generally generic not specific.
The instructions about how to turn on the furnace should be looked into and rewritten.
The rear window of the Ford DVC has no window blinds, the pull down screen does not stops the light from coming in the cabin.
The curtain for the windscreen does not sticks to the Velcro well, duct tape needed to keep it hanging.
The vehicle itself is comfortable and easy to drive.
A better hand parking brake or electronic park brake will be helpful.

Reply from CanaDream RV - Calgary
All in all very good. No complaints. Would happily use them again

Reply from CanaDream RV - Calgary
Easy to sort, great staff and a machine and a half to drive. Handled brilliantly.

Reply from CanaDream RV - Calgary
Great service and a very very quick response via e-mail from the customer support team! We rented the winterized RV! We had some issues in the preparation/pick up time and during our stay with the furnace. However, we experienced the help from the canadream team as very respectful and adequate and the issues were solved quick and in a good manner

Reply from CanaDream RV - Calgary
Good service on the road !
We had a slow leak in one of our tires.
Canadream directed us to a garage that was able to repair it quickly.

Reply from CanaDream RV - Calgary

Reply from CanaDream RV - Calgary
Excellent staff to walk through the RV before we hit the road. Issue with the booking were very quickly resolved with no issues, we didn’t get hit with any hidden fees and the MHA maxi motorhome was spotless and very well equipped. Just recommend you take pictures of everything! Including odometer as we thought we were under kms but happened to be over - even with this it was cheap, easy, and will definitely be booking with Canadream again. Very happy!

Reply from CanaDream RV - Calgary
Great winter RV. Great organisation. Couldn’t come up with any way things could be better.
Great wok Canadream.

Reply from CanaDream RV - Calgary
As we arrived at the station in Calgary our RV was waiting for us! Due to the online check-in everything went quick and smooth at pick up and after half an hour we were ready to roll!
Our RV was very clean and modern, cozy at the same time.
You can order your RV with your preferences and different insurance options! We are always happy with the Platinum Plus package, worry-free:)
The drop off in Calgary also went very smooth and quick!
It is not the first time we rented with CanaDream and it will not be the last time. See you again:)

Reply from CanaDream RV - Calgary
The wheel bearing went on the rental RV, very scary. There was grinding and noises when we left the parking lot we circled back but it kind of quit so we carried back on the road. We are lucky for sure travelling in the mountains. We ended up renting an SUV to make it to our destination but had to get motel rooms along the way and then come back two days in the wrong direction to pick up the fixed RV, drop off suv rental and head back home. So we were late getting home and didn’t get to go our original route planned but we made it safe and sound an Cana dream paid for the rental SUV and 3/4 of our motel rooms. So that was very nice. Good reminder to listen to your gut and make darn sure the unit is in proper driving condition before taking off. Other than that the RV would have served its purpose and was a nice option for our 3 week working vacation. It would also be nice to speak to the same person directly when issues do arise so your not repeating the story 10 times and trying to explain what is going on.

Reply from CanaDream RV - Calgary
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.