After visiting another Buzz bingo i thought things were done very differently and my local club could be run much more efficiently and more fun
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The staff are great friendly and polite that’s the reason I go to South Shields. The only draw back is you reduce the price of paper tickets but not the electronic tickets. I spend quite a lot of mone... See more
Company replied
Buzz Bingo,South Shields is a great bingo hall.All the staff and management are very friendly and ready to help in any way they can if you have a problem, and you can talk to them easily and also have... See more
Company replied
The staff and managers are pleasant, welcoming, and good fun. It’s a lovely place to make new friends, and meet up with pals. Fair chances of winning. The food is good and reasonably priced (I wish th... See more
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
12 Denmark Centre, NE33 2LR, South Shields, United Kingdom
- 1914975050
3.9
Great
25 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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After visiting another Buzz bingo i…
After visiting another Buzz bingo i thought things were done very differently and my local club could be run much more efficiently and more fun
8 April 2026
Unprompted review
Reply from Buzz Bingo - South Shields
Hi Andrea,
I hope you're well. Thank you for taking the time to leave us a review for our South Shields Club.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
A ‘BIG’ money night experience …
Went in staff on book sales were friendly, we only went as we had vouchers I’ll be honest as previously it was working out expensive however last night was a decent fair price.
Played bingo (link up for 2 pages is poor money for a link up in my opinion). Caroline, always running round dishing change out you are lucky to have her as a staff member! And Julian on the bar, fast and lovely to talk to!
Toilets really need an upgrade and someone ensuring everything is stocked, loads of stalls without toilet roll and no paper towels.
Let’s talk about my reason for 2 stars! Machine room, head office giving vouchers out you can only use on certain machines and people actively reserving the machines and not using them for an extended period of time! Shouldn’t be allowed did mention this to machine host who kind of made a joke about it but all them machines and about 6 not reserved and about 6 of them reserved ones NOT in use for an extended period of time.
Second issue was cash machine ran out of money (shields used to have 2, now down to 1 why?) spoke to manager on book sales who and I quote ‘it doesn’t just take 2 mins to fill you know, she has to open safe, get money out, fill it’. For a company that works off people spending money not really a reply I would have given. Maybe work on actively encouraging the customer to go to the local cash machine?
25 October 2025
Unprompted review
Reply from Buzz Bingo - South Shields
Hi Laura
Thank you for leaving us a review, good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our South Shields club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Great value, good times.
The staff and managers are pleasant, welcoming, and good fun. It’s a lovely place to make new friends, and meet up with pals. Fair chances of winning. The food is good and reasonably priced (I wish there were toasties, though), There is plenty of free parking, and it’s disabled friendly. Who could ask for more?
24 August 2025
Unprompted review
Reply from Buzz Bingo - South Shields
Hi Lorraine,
Thank you for taking the time to leave your review.
It’s great to hear you have been enjoying your time in our South Shields club and you appreciate our friendly staff, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Staff and management are the…
Staff and management are the friendliest people you could meet whilst doing their job,nothing is a problem to them
10 August 2025
Unprompted review
Reply from Buzz Bingo - South Shields
Hello Janice,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that you found our staff and management to be friendly and accommodating.
Providing excellent service is our top priority, and it's wonderful to know that our team made a positive impression on you.
We appreciate your rating and look forward to welcoming you back to Buzz Bingo and The Slots Room South Shields soon.
If there's anything specific we can do to make your next visit even better, please let us know!
Kind regards,
Mark
Customer Reviews Team
Buzz Bingo,South Shields is a great…
Buzz Bingo,South Shields is a great bingo hall.All the staff and management are very friendly and ready to help in any way they can if you have a problem, and you can talk to them easily and also have a laugh with them, of course the best part is when you win!
7 June 2025
Unprompted review
Reply from Buzz Bingo - South Shields
Hi,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo South Shields. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
The bingo caller are so fast at calling…
The bingo caller are so fast at calling you can’t enjoy your game of bingo and if you ask them to slow down all you get is { we will try } a day out at bingo is not cheap
Thank you
24 April 2025
Reply from Buzz Bingo - South Shields
Hi Anthony,
I hope you're well.
Thank you for taking the time to leave us a review for our South Shields Club.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo - South Shields
Good evening Stephen,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our South Shields club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
The staff and management at South…
The staff and management at South Shields are the most helpful,friendly and polite people.They go out of their way to make sure everything is right from walking in club to walking out.
15 December 2024
Unprompted review
Reply from Buzz Bingo - South Shields
Hi Janice,
I hope you are well.
Thank you for taking the time to leave us a review for our South Shields Club.
I will make sure to pass this valuable feedback along to the team at the club. It's wonderful to hear about your positive experience. We truly take great pride in the outstanding customer service that our staff consistently provides, and it's always rewarding to know that their efforts are appreciated. Thank you for sharing your thoughts with us!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
I had to come out of the queue to get…
I had to come out of the queue to get food and drink to play only one person on need at least two
28 September 2024
Unprompted review
Reply from Buzz Bingo - South Shields
Good afternoon Maureen,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo South Shields. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Great customer service
Great customer service, friendly staff, always great offers available.
A great afternoon/night out.
25 September 2024
Unprompted review
Reply from Buzz Bingo - South Shields
Hi Laura,
Thank you for your review of our South Shields club.
We always try to ensure we foster a friendly and helpful atmosphere for all of our attending customers.
I’m glad to hear you appreciate the pricing within the club. We try to offer a variety of bonus games and packages to allow more choice for our customers.
I do hope you continue to visit and I wish you the best of luck!
Kinds regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo - South Shields
Hi Carol,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo South Shields. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
hat we need to do is win enjoy game…
What we need to do is win enjoy game bingo once week staff very friendly lovely with customers
4 July 2024
Unprompted review
Reply from Buzz Bingo - South Shields
Hi Dorothy,
I hope you are well.
Thank you for taking the time to leave us a review for our South Shields Club.
I’ll ensure to pass this feedback over to the team within the club. We pride ourselves on the outstanding customer service our staff provide to our customers and always aim to provide a friendly and welcoming atmosphere in our Bingo Halls.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
It was the friendly staff and the many…
It was the friendly staff and the many friends we have met in the club. To win is a bonus.
5 July 2024
Unprompted review
Reply from Buzz Bingo - South Shields
Hi David
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo South Shields. I will pass this feedback over to the team. I'm glad to hear you have an amazing Buzz Bingo Community in club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Reply from Buzz Bingo - South Shields
Good morning Lindsay,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo South Shields. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Staff always very friendly and helpful
Staff always very friendly and helpful
27 April 2024
Unprompted review
Reply from Buzz Bingo - South Shields
Hi Shirley,
I hope you are well.
Thank you for taking the time to leave us a review for our South Shields Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience in the club. We pride ourselves on the outstanding customer service our staff provide in the club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Great staff not so great prices…
The staff are great friendly and polite that’s the reason I go to South Shields. The only draw back is you reduce the price of paper tickets but not the electronic tickets. I spend quite a lot of money at bingo but rarely win anything. I have noticed that a lot of the new members win. Also I used to get emails or texts with free tickets and I don’t seem to get any at all now. I think you should give perks not just to new members but to your regular existing members. Or maybe reduce the price of electronic tickets when you reduce paper tickets
24 February 2024
Unprompted review
Reply from Buzz Bingo - South Shields
Good morning Lianne,
Thank you for taking the time to leave us a review, I hope you are well.
I am very glad to hear you are happy with my colleagues in our South Shields club, they do work very hard to provide the best experience for all of our players visiting us.
I’m sorry to hear the touchpad prices were not as expected in our club! We do have Free Paper Books during select Afternoon Main Event Sessions, however please be aware that due to their rising popularity the majority of our sessions do include Electronic Bingo inline with current market trends. The prices of these packages are usually increased with the size of the package purchased.
In terms of promotions that we offer, these may be tailored at times to our customers, meaning different promotions will be seen on your account compared to somebody else's account.
Please feel free to contact our Customer Services team who can complete some marketing checks on your account to ensure you are opted in to receive these. Our free number is 08081691459 and we are available from 10am until 8pm daily, alternatively you can pop an email over to support@buzzbingo.com.
Thank you for taking time to provide us with your feedback, good or bad feedback is appreciated to improve our service. I wish you nothing but luck for any future visits with us.
Kind regards,
Tia
Customer Reviews Team
I always enjoy going to buzz bingo…
I always enjoy going to buzz bingo every one is so friendly Happy place to be .
2 March 2024
Unprompted review
Reply from Buzz Bingo - South Shields
Good morning Noreen,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo South Shields. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
The staff do a great job in looking…
The staff do a great job in looking after the customers .
1 February 2024
Unprompted review
Reply from Buzz Bingo - South Shields
Good afternoon Ann,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo South Shields. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Love coming to bingo always have a…
Love coming to bingo always have a laugh and funny staff and you can have a banter with them
12 February 2024
Reply from Buzz Bingo - South Shields
Hi Lizzie,
I hope you are well.
It is great to hear you are enjoying Buzz Bingo South Shields I will pass this amazing feedback to the team.
Thank you for taking the time to leave us a review and I hope you continue to enjoy what Buzz Bingo has to offer and good luck on your next visit.
Kind regards
Tia
Customer Reviews Team
Meet with friends
Always have a good night out staff always friendly and cheerful
28 November 2023
Unprompted review
Reply from Buzz Bingo - South Shields
Hi Carole,
I hope you are well. Its great to hear you are enjoying our South Shields club with your friends. We do try to make every visit as enjoyable as possible and Bingo is a great place to meet up with friends.
Thank you for taking the time to leave your feedback, we appreciate it..
Kind regards,
Buzz Bingo Customer service.
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