The club was busy due to Bank Holiday. The staff were friendly as always. Atmosphere was good and the prize money was enhanced as it was a Bank Holiday special promotion. The package paper and electr... See more
Company replied
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Review summary
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Brilliant night out, staff really friendly Thought it very strange that people with electronic boards did not need to shout confirming a win Plus a lot of talking while games going on - not very... See more
Company replied
If you want a night out where you control how much you spend, have a drink & some food, feel safe on your own or have a friendly chat with the staff, then the thrill of a win is a bonus then buzz is f... See more
Company replied
Great games. It food allergies need better explanation as to if the rolls for burgers etc have dairy in and provide alternative milk butter etc as this limits those with allergies to what they can eat... See more
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom
- buzzbingo.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Gold rush cash collect game needs…
Gold rush cash collect game needs looking at.
Spent over 50 on here with no cash collects atall!
8 July 2026
Unprompted review
A review of bingo live chat hosts
This review was advertised to me via email to fill out in reguards interacting with an online live bingo chat room with love hosts. I can only answer with that in mind. During my experience I drew attention to UKGC and KYC laws on UK. Although the host was happy to happy answer my questions with corporate speak, reading between lines I felt he couldn't have agreed with my premises even if he wanted to. On the whole a live host in chat is a good thing it definitely encourages people to participate in social elements of online bingo. One down side without a deposit in the last 30 days the chat game prises will be unavailable for you to win. I was upfront about the fact i was ineligible, would have been interesting to have won a chat game without disclosing that to see how it would have been handled. From what I could tell by the interactions within chat, was that the winners of the chat games were credited their prises promptly so that's a nice thing. That's all I have to add, there are no incentives for me to fill this out, just being helpful to whoever is reading this.
30 June 2026
Friendly staff and half decent prize…
Friendly staff and half decent prize money
Morecombe club is showing it's age now
11 May 2026
Reply from Buzz Bingo
Hi Peter,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
After I few deposits still no wins had…
After I few deposits still no wins had higher wins on different platforms
7 July 2026
Reply from Buzz Bingo
Hi there Downes,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
As above
The reason I have given 3 stars is because the wizards always win in my opinion they should be banned, none of the staff say anything if it’s noisy the prices are to expensive for what you pay for and the prize money is really poor. It’s the same people always winning once an again the wizards it’s not fair it doesn’t matter about how many tickets you buy either.
When you go to other bingo halls it’s totally different if they don’t shout out they don’t get there money it’s as simple as that.
6 July 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
I am sorry to hear that you are unhappy with the outcome of your gameplay in our Barkingside Club.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
It is important to note that we do offer touchpad packages with higher numbers of tickets compared to those available on paper.
Thank you for your review.
Kind Regards,
Tia
Customer Reviews Team
Excellent service 👍
5 July 2026
Reply from Buzz Bingo
Hi there,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do pride ourselves on providing the best possible service to our customers, I am glad to hear this was the case!
Thank you again, your comments mean a lot to us.
Kind regards,
Tia
Customer Reviews Team
Well I was told it would be fun however…
Well I was told it would be fun however the wizards won 80percent of the night .so serious question why would you only have 12 wizards for such a big venue 120 touch screen pads maybe get rid of the wizards then there wouldn't be such a poor experience
5 July 2026
Unprompted review
Reply from Buzz Bingo
Hi there Colin,
I am sorry to hear that you are unhappy with the outcome of your gameplay in our Barkingside Club.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
It is important to note that we do offer touchpad packages with higher numbers of tickets compared to those available on paper.
Thank you for your review.
Kind Regards,
Tia
Customer Reviews Team
Chatting in online bingo
Chatting in online rooms is really fun! Especially when you get a shoutout!
5 July 2026
Reply from Buzz Bingo
Hi there,
Thank you for taking the time to leave your review and it’s great to hear you are enjoying our bingo games and chatting with other players! It is always lovely to have a win, but I am glad to hear the site also offers that social aspect for you.
I will pass on your comments and good luck on the site.
Kind regards
Tia
Customer Reviews Team
Enjoyable, remember it is gambling
Staff are great, walking around asking if you would like a soft drink. You can have good and bad days on the slots, but that's gambling.
A couple of gripes, the "This machine is reserved" cards, meaning often multiple machines are unavailable and being unused for ages.
The next is the machines are much more enjoyable with the volume up, someone asking you to turn the volume down as they have a headache, why are you in a place like that with a headache?
1 July 2026
Unprompted review
Reply from Buzz Bingo
Hi Barry,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Barkingside club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us. I will most certainly pass over your comments in regards to improvements that can be made.
Best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Polite friendly staff
Polite friendly staff. Great parking facilities.food nice .and affordable prices .
4 July 2026
Unprompted review
Reply from Buzz Bingo
Hi Tracey,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Buzz Bingo and Slots Room Sunderland.
Our team works hard to ensure our guests have a fantastic time, and your feedback means a lot to us. We look forward to welcoming you back soon for more fun and excitement!
Best regards,
Mark
Customer Review Team
The staff are really friendly and helpful.
The staff are really friendly and helpful
1 July 2026
Unprompted review
Reply from Buzz Bingo
Hi Sandra,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Buzz Bingo and Slots Room Southampton.
Our team works hard to ensure our guests have a fantastic time, and your feedback means a lot to us. We look forward to welcoming you back soon for more fun and excitement!
Best regards,
Mark
Customer Review Team
I haven't even come over,just asked…
I haven't even come over,just asked questions about bonuses which I have received from Buzz bingo to spend in the club,but I was told straight away not to come until manager will be in next afternoon!!!!!!! I was about to spend large amounts of money on slots but whoever was on the other side of the Phone shot him self in the foot! Bravo 👏🏻 I'm going to Clarkenwell!
4 July 2026
Unprompted review
Reply from Buzz Bingo
Hi Dominik,
Thank you for reaching out and sharing your experience with us. We're sorry to hear about the inconvenience you faced when trying to inquire about your bonuses.
It's important to us that our customers feel welcomed and valued, and it seems we fell short in this instance. We appreciate your feedback and will be looking into this matter to ensure it doesn't happen again.
If there's anything else you'd like to discuss or if you have further questions, please feel free to get in touch. We hope to have the opportunity to welcome you to Buzz Bingo in the future.
Best regards,
Mark
Customer Review Team
Staff are very friendly and very very…
Staff are very friendly and very very helpful hats off to your staff at Kingsbury Road
2 July 2026
Unprompted review
Reply from Buzz Bingo
Hi Kim,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Buzz Bingo and Slots Room Birmingham Kingsbury Road.
Our team works hard to ensure our guests have a fantastic time, and your feedback means a lot to us. We look forward to welcoming you back soon for more fun and excitement!
Best regards,
Mark
Customer Review Team
Visit to my Local Buzz Bingo Derby City Club
Claire the Manager here at Buzz Bingo Derby City is amazing, She always goes out her way to speak with customers like myself also she gives you a warm welcome. Plus the new Dab & Gab session on a Wednesday evening's brings you more excitement to the Club. With an fantastic atmosphere from Linda & the team.
I Would highly recommend 👍
24 June 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Buzz Bingo Derby City.
Claire and the team, including Linda, are truly dedicated to creating a welcoming and exciting atmosphere for all our guests. It's great to know that you enjoyed the new Dab & Gab session on Wednesday evenings. Your recommendation means a lot to us, and we look forward to welcoming you back for more fun and excitement soon!
Best wishes,
Mark
Customer Review Team
Good night !
24 June 2026
Unprompted review
Reply from Buzz Bingo
Hi Christine,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Buzz Bingo and Slots Room Torquay.
Our team works hard to ensure our guests have a fantastic time, and your feedback means a lot to us. We look forward to welcoming you back soon for more fun and excitement!
Best regards,
Mark
Customer Review Team
Far too many go go bingo especially in…
Far too many go go bingo especially in the middle of a gsmr.
Don't like thr dilly games when you win.
One and Two lines prize money pathetic.
2 July 2026
Unprompted review
Reply from Buzz Bingo
Hi Anne,
Thank you for taking the time to share your feedback with us. We appreciate your thoughts and are sorry to hear that some aspects of your experience didn't meet your expectations.
We understand your concerns about the number of go go bingo games and the prize money for one and two lines. Your feedback is valuable to us, and we'll certainly take it into consideration as we strive to improve our offerings.
We hope to welcome you back soon and provide a more enjoyable experience.
Best regards,
Mark
Customer Review Team
Its very easy to get to and we like it…
Its very easy to get to and we like it there
3 July 2026
Unprompted review
Reply from Buzz Bingo
Hi Lynn,
Thank you so much for your wonderful review! We're thrilled to hear that you find it easy to get to Buzz Bingo Rotherham and that you enjoy your time with us.
Your feedback is greatly appreciated, and we're delighted to have you as part of our community. We look forward to welcoming you back soon for more fun and games!
Best wishes,
Mark
Customer Review Team
Reply from Buzz Bingo
Hi Sharon,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Buzz Bingo and Slots Room Bradford Tong Street.
Our team works hard to ensure our guests have a fantastic time, and your feedback means a lot to us. We look forward to welcoming you back soon for more fun and excitement!
Best regards,
Mark
Customer Review Team
The location is near
The location is near, the staff are friendly and the atmosphere is good
25 June 2026
Reply from Buzz Bingo
Hello Marjorie,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoyed your visit to Buzz.
It's great to know that our convenient location, friendly staff, and welcoming atmosphere made your experience a positive one. We look forward to welcoming you back for more fun and games soon!
Best wishes,
Mark
Customer Review Team
The staff are polite and kind
The staff are polite and kind, they make you feel welcome evey time i go, brilliant events and free bingo events, the Facebook lives are funny and lively and freebies are a bonus, one of the best I've been too,
30 June 2026
Reply from Buzz Bingo
Good evening,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Leicester. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
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