Support Board Reviews 

Besides the fact that Support Board works very well — which is essential for any software — the support team is incredibly fast and efficient. Great choice.

I strongly advise against purchasing or using Support Board !
It’s by far the worst chatbot tool I’ve ever tested.

1/ The customer service is downright unpleasant, making any interaction frustrating and unhelpful.
2/ The tool itself is a complete letdown; it delivers incomplete responses and often cuts off mid-sentence, rendering it practically useless.

There are countless AI chatbot alternatives that perform far better. Save your money and avoid Support Board at all costs.

I don’t usually like leaving negative reviews, but I feel compelled to warn others to avoid the same awful experience I had with Support Board.

Good thinking,good product and most of all,excellent customer service.

The documentation is clear, well-structured, and easy to understand, making it simple to navigate and implement. Queries are addressed promptly, ensuring a smooth and efficient experience. The technical support is responsive, knowledgeable, and willing to assist with issues or concerns. Their dedication to customer satisfaction is evident, and it greatly enhances the overall experience.

Extremely happy with 2 purchases along with the add-on apps and would definitely recommend! 😊

Good price, nice support

I’ve been relying on Support Board for a long time now, and it continues to exceed my expectations. The software delivers exceptional quality, with rapid updates and a support team that is always ready to help. It’s an all-around fantastic product that has become an integral part of my toolkit. The ease of use combined with the frequent improvements makes it an unbeatable choice.

This plugin is outstanding, especially with the inclusion of the AI module. While there’s room for improvement in the AI capabilities, it’s clear that this platform is on the path to becoming a leading chatbot solution. Keep focusing on enhancing the AI—it has a bright future ahead. Thanks for creating such a versatile tool!

I've tested a bunch of similar tools, and most had issues—either clunky setup, unreliable AI, or worse, random hallucinations. Board Support just worked right out of the box. No strange AI-generated nonsense, no frustrating learning curve. The WhatsApp integration was super easy, and support was surprisingly fast and actually helpful.

This plugin is outstanding, especially with the inclusion of the AI module. While there’s room for improvement in the AI capabilities, it’s clear that this platform is on the path to becoming a leading chatbot solution. Keep focusing on enhancing the AI—it has a bright future ahead. Thanks for creating such a versatile tool!

We've been relying on this tool for over three years now, and it has consistently impressed us with its reliability and extensive customization options. The well-integrated ecosystem further adds to its appeal, making it an important part of our operations.

This software is incredibly efficient. The queue system helps us handle multiple user requests simultaneously without any issues. What’s impressive is that such advanced features are usually locked behind pricey plans, but here, they’re accessible and affordable. Definitely a game-changer for support management!

I applied to customer support saying everything is fine but there is still a problem and it is not working, but customer support replies saying "sorry we cannot help you further" to do this job for an extra 100$. This is what you will experience after purchasing. Unfortunately, it has been 2 months and the only answer I get is because they do this job for a fee. not to give

BUGS & UNETHICAL

RELEASE A BUG FIX UPDATE??

This plugin contains critical BUGS, when certain settings are active, which makes the chatbot disappears entirely.

Despite ACKNOWLEDGING the bug in previous chat, the seller has FAILED to release a bug-fix update for the issue.

Sensitive access to the website’s database, admin, or server logins cannot be shared to external due to security measure. The ONLY solution is for you to release a bug fix.

It is your responsibility to address plugin bugs!

I've purchased the product from themeforest but the licence don't work. No support to fix it making software useless.

We agree with other reviewers, the support is terrible!
Unfortunately we hadn't checked this site before we bought, otherwise we would have known what, or rather who, we were getting ourselves into.

At best we can describe the support as ignorant, basically the opposite of the meaning of support.
We tried several times to install the tool and although there was an obvious and understandable error, the developer was not willing to offer his support.

Luckily we haven't bought all the apps we had planned to use, so it's ‘only’ about 100 USD that we've thrown out the window.

Some channels have just stopped working, and the overall experience isn't great. I'd recommend checking out Zammad; it's free if you host it yourself and does everything much better!

Most of the promised features are not available and are not helpful

I have bought this plugin for my Wordpress site. First I found it difficult installing it, but support was here for me. I was helped by Federico and I found out it was me who was messing up the plugin. Actually installing is very simple. Don't change any setting and that's it. At least for me. I really recommend this plugin if you're looking for a support channel. Everything is here.

I highly recommend this software, especially its seamless integration with OpenAI and Google. After switching from the Customerly, which was too expensive, I realized this software is actually better. Features like hat automatic translation of human messages, chatbot messages, and training sources were amazing. There are many hidden Ai features. I also like the automatic extraction of specific information from the convection and the automatic saving in a note.

I have usen numerous chatbot platforms in the 25+ years I have been doing support to my customers and this is the first platform that I have used that I absolutely love. If I have any issues, support is quick to help me resole it. I would recommend Support Board to anyone needing a reliable support platform.